lephoria.com Reviews 18

TrustScore 4 out of 5

4.0

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Company details

  1. Jewelry Store
  2. Jeweler
  3. Jewelry Designer

Written by the company

Explore our elegant jewellery collection crafted from premium Sterling Silver. Designed to bring a touch of sparkle to life’s special occasions, our pieces are the perfect purchase to treat yourself or gift a loved one.


Contact info

4.0

Great

TrustScore 4 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

My go to jewellery company !

This company never fails to amaze me with the quality of sterling silver jewellery and the cute packaging !! Very good for special occasions or to gift !

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

I LOVEEE Lephoria jewellery

I LOVEEE Lephoria jewellery! I wear them all the time and they are such beautiful staple pieces in my collection, there is such a wide variety of colours also which matches all outfits!
I also love the single earrings for my Tragus & Conch piercings

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful pieces and amazing quality!

I’m so impressed with Lephoria Jewellery! The pieces are even more beautiful in person, you can really tell how much care goes into the design and quality. Everything is timeless and unique, i’ve had so many compliments already.

Their customer service was also amazing, they were super friendly, quick to respond and really helpful with my order.

Definitely my new go-to for jewellery💍

November 3, 2025
Unprompted review
lephoria.com logo

Reply from lephoria.com

We are so glad to hear you loved your items, thank you for your wonderful review.

Rated 5 out of 5 stars

Stunning jewellery

Stunning jewellery! Friendly customer service, they sorted my issue so quickly! Always recommend this brand to friends, especially for gifts, as the packaging is lovely 🫶🏼

October 2, 2025
Unprompted review
lephoria.com logo

Reply from lephoria.com

Thank you so much for your lovely words, this means a lot to us!

Rated 5 out of 5 stars

Lephoria - perfect jewellery pieces, prices and quality

love my earrings and rings from Lephoria! Beautifully made, elegant, and even better in person. Ordering was easy. They arrived quickly, the quality is amazing and they were so nicely packaged too. I’ve already had lots of compliments. I’ll definitely be ordering from them again!

September 15, 2025
Unprompted review
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Reply from lephoria.com

Thank you so much for your lovely review, we really appreciate this!

Rated 5 out of 5 stars

I absolutely LOVE Lephoria jewelry

I absolutely LOVE Lephoria jewelry! Such a wide range of options and styles. So many pieces to choose from in different color options. They have sales a lot and the quality of the jewelry is very good. I only shop at Bohomoon & Lephoria for all of my jewelry. They are sister stores! I have quite a collection of both gold and silver. I get lots of compliments on the jewelry and they also guarantee their product! If you haven’t checked them out yet…. run! 😁
You won’t be disappointed!

September 29, 2025
Unprompted review
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Reply from lephoria.com

Hi Shannon,

We are so glad you love your items from us and our sister store Bohomoon.
Thank you so much for your lovely review, we really appreciate this.

Rated 5 out of 5 stars

High quality jewellery

High quality Jewellery and great customer service.
I got in contact with customer service and my problem was resolved quickly. Will be shopping again!

September 15, 2025
Unprompted review
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Reply from lephoria.com

Thank you so much for your lovely review, we really appreciate this!

Rated 1 out of 5 stars

I am So Disappointed!!!

I am so disappointed!!!! I received my order and one pair was missing so I straight away E-Mailed two days later I still hadn’t heard from them so I messaged again via the messaging part on the website this time it’s a week now and I still am yet to have a response!! This Jewellery was a Birthday Present so the present was incomplete on the day so I am fuming!!!! CUSTOMER SERVICE ANSWER YOUR E-MAILS!!!!!!
UPDATE 14/10/25 It took 3 weeks for customer services to finally contact me!! They resolved the situation by sending the missing item out to me quickly.

August 24, 2025
Unprompted review
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Reply from lephoria.com

Hi Sarah,
We are so sorry to hear your order arrived incomplete and that you had trouble getting through to us, that is certainly not the experience we want for our customers and apologise profusely for this. Our team reached out to you to resolve this matter.
If there is anything else we can do for you, please email us on customerservice@lephoria.com.
Thank you.

Rated 1 out of 5 stars

Don't expect quality

Recieved these earrings on the 12th of March along with two other pairs. It's now the beginning of May and they are already tarnished. I know they're only gold plated so not expected to last forever but would have liked more than 6 weeks! Genuinely had Shien earrings that have lasted longer at a fraction of the cost and that didn't turn my ears green. I contacted the customer service team to let them know of the issue and offering to provide photos, and they advised I purchase from their sister brand Bohomoon instead as they are tarnish free. Assume this website is where Bohomoon sent all of their older pieces off to die, while they upgraded to tarnish free. 0/5 for both quality and customer service.

May 6, 2025
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello Elle,
We are so sorry to hear that your earrings are faulty, this is not something that should happen with our jewellery.
We would really like to look into this further for you. Please could you reach out to our customer service team at customerservice@lephoria.com
with your order details and photos if possible? We will happily resolve this matter for you. We look forward to hearing from you.

Rated 2 out of 5 stars

ok for £10 but don't pay more

Ordered 4 pairs of earrings, 2 were faulty, did receive a response to initial email, was then offered a replacement and have had noting since despite chasing up.
I've ordered from them a couple of times, earrings are definitely not tarnish proof and some are very flimsy and smaller than they're made to appear, but fine if you buy in the £10 sale, otherwise avoid.

March 27, 2025
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello Pippa,
We are so sorry to hear that your earrings are faulty, this is not something that should happen with our jewellery.
We would really like to look into this further for you. Please could you reach out to our customer service team at customerservice@lephoria.com
with your order details and photos if possible? We will happily resolve this matter for you. We look forward to hearing from you

Rated 1 out of 5 stars

Earrings do not come in a pair & you…

Earrings do not come in a pair & you can’t not return them.

The earrings aren’t worth £60 they aren’t even shower proof.

Please be careful when buying from this company.

February 10, 2025
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello JJ,
We are sorry to hear you are not happy with the items purchased.
Unfortunately, due to hygiene reason, earrings are non returnable or exchangeable.
With regard to earrings that are a single stud, this is stated in the product information clearly and title of the product. Apologies for any confusion caused.
We would really like to look into this further for you. Please could you reach out to our customer service team at customerservice@lephoria.com
with your order details if possible? We look forward to hearing from you

Rated 5 out of 5 stars

Ordered 3 pairs of earrings in their…

Ordered 3 pairs of earrings in their black Friday sale, they arrived very quickly and are of good quality. Packaging was very nice. No issues and would recommend them as a company.

December 1, 2024
Unprompted review
lephoria.com logo

Reply from lephoria.com

Thank you so much for your lovely review, we are so happy you love your jewellery!

Rated 1 out of 5 stars

Very disappointed

Ordered multiple pairs of earrings.
One arrived bent out of shape so I cannot wear the hoop and another twisted.

I should’ve suspected due to the cheaper pricing that the quality wouldn’t be the greatest, but I expected to at least be able to wear the earrings.

In future I will be going to different places as I cannot wear these earrings don’t function as they should.

I also sent an email to customer services and am yet to receive a response on how they intend to rectify this.

November 25, 2024
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello,
We are really sorry to hear that some of your earrings arrived damaged and that you haven’t received a response from us. This is not something that should happen to our jewellery. We cannot find any of your emails or order numbers to be able to reach out to you. Please can you contact our team again at customerservice@lephoria.com with your order details so we can make this right for you.

We apologise for not getting to this sooner, we have only recently gotten access to this Trustpilot page and want to offer support if you have not received this already, regardless of the timeframe it has been since this review was written.

Thank you and we look forward to hearing from you.

Rated 5 out of 5 stars

Pretty earrings and great customer service

Recently ordered from Lephoria as I saw them have a sale and they are the sister brand of Bohomoon which I love so I thought I'd try it.
Lovely products, I'm not a jewellery connoisseur but they seem like good quality.
Super pretty and arrived quickly, in some nice pouches too.
I did have an issue with a product but I got into contact with them and they replied quickly, super friendly team, sorted my issue out easily.

Would buy from them again for sure!

October 21, 2024
Unprompted review
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Reply from lephoria.com

Hello Rachel, We are so grateful for your support and thrilled that you love your purchase!

Rated 5 out of 5 stars

Legitimate, fast delivery, lovely products

Easy to navigate webpage, products reasonably priced, dispatched super quickly. Great communication and beautiful earrings. So pleased and will shop here again most definitely.

September 20, 2024
Unprompted review
lephoria.com logo

Reply from lephoria.com

Your review means so much to our small team here at Lephoria. Thank you for taking the time to share it!

Rated 5 out of 5 stars

Gorgeous ear cuff in excellent packaging

Was worried it was a Facebook scam company, but received a gorgeous ear cuff packaged in lovely little jewellery pouch. Really thrilled and will definitely purchase from them again.

April 7, 2024
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello Cathy,
We are over the moon that you are happy with your jewellery! Thank you for supporting Lephoria.

Rated 1 out of 5 stars

Concerning

I purchased from this site because it had such good reviews on trust pilot. However, after purchasing I received a confirmation email for my order with no further notifications! There is no tracking information or any emails to confirm when my order will be dispatched or if it has even been dispatched . A rough estimate of when it will arrive or how many days it takes to ship from placement would be helpful.
I emailed customer services asking about my order status but I've not heard anything back which is very concerning.
Only response I had after emailing customer services was a generic email saying thank you for my order!
Please can someone from customer services respond to me ???

April 4, 2024
Unprompted review
lephoria.com logo

Reply from lephoria.com

Hello Nicola,
We are so sorry to hear that you did not receive any tracking information or confirmation emails. This is something that should have been sent to you.

If you could contact us on customerservice@lehproia.com, we can look into this for you and make sure you received your order and confirmation.

We apologise for not getting to this sooner, we have only recently gotten access to this Trustpilot page and want to offer support if you have not received this already, regardless of the timeframe it has been since this review was written.

Thank you and we look forward to hearing from you.

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