Let UK Home Reviews 

Worst letting experience Ever!!

We saw an advertisement from the agency on Rightmove. We left a message and were contacted back by an agent named Cecilia. We asked the agent if she had a video of the apartment, she sent us the video the next day. We made an offer in writing, including our request to add wardrobes in both rooms. She replied to my message the next day saying the offer was accepted and we should pay the holding deposit.

We said, sure, can we just view the apartment in-person before moving ahead. She agreed, we came down, saw the apartment and just asked for an additional Microwave, everything else remained unchanged.

She said the owner is not agreeing to the offer now, she is debating the initial request of wardrobes now.

On confronting here, that the offer was accepted, she started saying she is negotiating with the owner......The extend of poor customer service has now gone to the level, where she is not responding any of our messages and is keeping us hanging.

With all the experience dealing with her, it seems to us, she never presented the initial offer to the owner and just made her own decision to say that the offer was accepted. We now wonder, why were we asked to pay the holding deposit.....

All in all, worst experience with an agency, avoid them if you can.

I was previously studying in London and came into contact with this rental company through a friend's introduction. Their service was very professional, they took me to see the property on site, explained the rental process in detail, and any repairs or other problems after moving in could be dealt with by them at any time.

Thomas and Ethan were fantastic and helped with everything I required with urgency and assurance

The experience has been great. All members of the staff are very professional. Kudos to Ethan who has solved all my queries.

As a landlord working with Let UK Home, I couldn’t be more satisfied. They manage my property with such professionalism that I feel completely at ease. Every month, I receive my rental income on time, and the tenants they’ve found for me have been reliable and trustworthy. I’m genuinely impressed by their service and wouldn’t hesitate to recommend them to friends and family！🤣🤣

Since posting my listing on Let UK Home, I have received dozens of applications from tenants in just one week. Through the intelligent matching system, I quickly found a suitable shared room for an international student. The whole process, from online booking to viewing to contract signing, was very smooth, and both the tenant and I were very satisfied with the rental experience.

Amazing customer service experience

I’ve had an amazing experience renting out my property through LetUKHome. Their team has been a real game-changer. I was surprised by their 24/7 service and support in Mandarin, which made everything so much smoother and more efficient than any high street agents I’ve used before. Highly recommend!