Level Up AMZ Reviews 6

After terminating my contract with LevelUp AMZ due to underperformance and breach of agreement, I declined to continue paying their monthly retainer. What happened next was both shocking and completely unethical.

They threatened to send me to collections — and then escalated by fabricating a false customer complaint, claiming that one of our products caused severe skin damage. To support this, they attached an image that they claimed came from a customer. I ran the image through Google Lens and confirmed it had been pulled from the internet and is widely used across dermatology websites — not submitted by any customer.

This staged complaint was clearly meant to intimidate and extort me into resuming payment. They even threatened to report this fake incident to Amazon and spread it across multiple platforms, threatening it could harm my brand.

To clarify:

LevelUp AMZ had no access to my customers and no authority to handle customer service on my behalf

The image was public stock content unrelated to my brand

Their threats and actions have been reported to Amazon Legal, Amazon Brand Registry, and relevant authorities

No ethical agency would ever stoop to this level of manipulation. What began as poor service turned into a campaign of coercion, fraud, and reputational threats. If you care about your brand, steer clear of LevelUp AMZ.

Our experience with Levelup AMZ was deeply disappointing. While The CEO (he asked for me to remove his first name on Trust Pilot) came across as knowledgeable during the initial pitch, once we signed on and began raising concerns about unmet deliverables and inflated projections, our questions were either deflected or ignored altogether. The team consistently failed to take accountability for their shortcomings. Unfortunately, it became clear they were more focused on collecting recurring payments than providing the service and results they promised—just another agency that overpromises and under delivers.

As a small brand with a tight team, entering the Amazon space felt overwhelming. We had a great product, solid reviews, and organic traction through our own site, but Amazon was a totally different beast.
Level Up AMZ was referred to us by another founder, and from the initial discovery call, it felt different. They didn’t just sell us a dream, they laid out what to expect, where we had gaps, and how they’d help us close them over time.
The onboarding was super thorough (in a good way). They took the time to really understand our brand story and tone, which you don’t always see in agencies. The creatives they developed for our listings were absolutely spot-on, clean, modern, and aligned with our eco-conscious branding. They even rewrote our product descriptions in a way that maintained our voice while hitting SEO best practices.
Six months in, our sales have doubled, and we’re now in the top 5% of our category. They also helped us avoid major missteps with compliance and inventory management during peak season.
Couldn’t recommend them more, especially if you’re a founder juggling 20 different things and want experts who actually care about your brand.

We were at a crossroads with our Amazon strategy—our listings were flat, our A+ content barely existed, and our ad spend wasn’t converting like it used to. After months of frustration with freelancers and DIY attempts, we found Level Up AMZ, and honestly, it’s been the best agency partnership we’ve ever had.
The onboarding process was seamless. From day one, they made us feel like a priority—not just another account. We were assigned a dedicated account manager (shoutout to Julia!) who coordinated with their team of creatives, ad specialists, and data analysts. Within a month, our listings were fully optimized with stunning images, revamped copy, and strategic backend keywords.
But what truly set them apart? Their ability to balance creative storytelling with conversion-focused strategies. Our new A+ content doesn’t just look better—it sells better.
Three months in, our conversion rate has increased by 27%, and we're finally seeing consistent ROI on our ad spend. They even helped us secure Brand Registry and built out our Amazon storefront, which now mirrors the aesthetic of our DTC site beautifully.
If you want an agency that communicates clearly, sets realistic expectations, and then exceeds them—go with Level Up AMZ.