Levenger Reviews 

2,670
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 2,526 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the merchandise, highlighting durable stationery, smooth-writing pens, and beautifully crafted office products. Consumers often mention that orders arrive quickly and safely, while also commending the helpful and responsive customer support team. Buyers consistently express satisfaction with the broad selection of unique items available for their home and office needs. Some reviewers were not happy with occasional logistical problems and order fulfillment errors. People noted that certain shipments took significantly longer than expected, incurred unexpected delivery fees, or arrived with damaged goods.

What people talk about most

Product

Reviewers mention positive feedback about product quality, consistently praising the excellent stationery,... See more

Quality

Users describe positive interactions with quality, expressing immense satisfaction with the beautifully... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive on time, quickly, and... See more

Order

Clients share ambiguous opinions on order experiences, as many consumers praise fast shipping, easy... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought my third Fountain Pen from Levenger. All my experiences placing the order have been great, and the merchandise arrived at my home. I just ordered the 125th anniversary Fountain Pen;... See more

Rated 5 out of 5 stars

My order came quickly and accurately, in beautiful boxes. My favorite item is a hugely discounted rollerball pen in the wonderful colors of gold and navy. The lid unscrews with precision and the ref... See more

Rated 5 out of 5 stars

Quality of products is good, especially the paper. I use Levenger for most of my home office needs. They are very responsive by phone or email if anything goes wrong or to answer questions. I've be... See more

Rated 5 out of 5 stars

Levenger, you really back your products! I have contacted customer service many times regarding my purchases for various reasons and sometimes it was simply me wanting to talk in detail about a produc... See more


Company details

  1. Stationery Store
  2. also in
  3. Office Supplies Store
  4. Stationery Manufacturer

Written by the company

Levenger is a specialty retailer of fine desk accessories, writing instruments, leather goods, and thoughtfully designed tools for reading, writing, and everyday work. Founded in 1987, Levenger serves customers who value quality materials, functional design, and products made to be used and enjoyed over time. Our assortment includes fountain pens and other writing instruments, notebooks and journals, desk organizers, lap desks, leather briefcases, portfolios, totes, men’s wallets, women’s wallets, and giftable accessories. Levenger also curates a selection of books and paper goods that support productivity, creativity, and lifelong learning. Many products are designed in-house and made using materials such as full-grain leather, solid wood, and durable metals. Levenger offers personalization on 100s of items, including engraved pens and personalized stationery, allowing customers to create meaningful gifts for professional milestones, special occasions, and everyday use. Personalized products are a long-standing part of the Levenger assortment and are popular with both individual and corporate customers. Customer service is an important part of Levenger heritage. Our team works directly with customers to answer product questions, assist with orders, and resolve concerns. Levenger has built a reputation over time for responsive, knowledgeable service and clear communication. In addition, Levenger supports literacy, libraries, and educational initiatives through partnerships and giving programs. Our focus remains on providing reliable, well-crafted tools that help customers read more deeply, write more thoughtfully, and organize their work in a digital world.

From Our Founders

Written by the company

We're Not Changing the World; Your Are.
“We learned early on that a customer is more important than any transaction. We treat customers like friends, we tell the truth, watch out for them, protect them—not the company—and trust that they will continue to give us their trust in return.”

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(2,670)

2,575 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Delivery took much longer than…

Delivery took much longer than promised. The pen's really good, though.

October 12, 2026
Levenger logo

Reply from Levenger

We’re so glad you’re enjoying your new pen! Economy shipping typically includes one business day for processing and 5–8 business days in transit, and we appreciate you sharing your thoughts on the delivery timeframe.

Thank you for choosing Levenger.

Rated 5 out of 5 stars

Outstanding selection and quality

I've always been quite the pen connoisseur. I've fallen away from my collecting for quite some time until I found levenger. The selection And quality of the products are outstanding.

October 12, 2026
Rated 1 out of 5 stars

Have called to get my order resolved

Have called to get my order resolved. Have not been communicated with and I had to call again. Has been about 3 weeks and the item still hasn't shipped. Poor follow up and customer service

October 5, 2026
Levenger logo

Reply from Levenger

Thank you for giving us the opportunity to make this right. We know you should not have had to follow up multiple times for an update, and we appreciate you giving us another chance to help. Your replacement is on the way, and we hope it reaches you soon. Thank you for giving us the chance to provide a better experience.

Rated 5 out of 5 stars

Always top quality

Always top quality, always great service, always ship quick, always just awesome.
I hope that’s gonna be the same once they’re part of Barnes & Noble

October 5, 2026
Rated 5 out of 5 stars

I had an issue with ink stopping as…

I had an issue with ink stopping as though it had dried up or had air bubbles. I knew I wasn't writing that much for the ink to be used up. Upon contacting Levenger and describing the issue, Levenger promptly sent replacement ink. Thank you.

October 2, 2026
Rated 5 out of 5 stars

I was late in asking for an order I had…

I was late in asking for an order I had put aside. I kept getting the message ''your order is waiting''. When I finally ordered, the price had changed but I was able to get the price of the items at the sale price. Then, there was a mistake in the order. I called and it was corrected and my order arrived with the exact content I wanted. Thank you very much.

October 9, 2026
Rated 2 out of 5 stars

Disappointed in pen

Disappointed in pen. Over priced.

October 7, 2026
Levenger logo

Reply from Levenger

We want every Levenger pen to feel worth the investment, and we’re sorry to hear this one fell short of your expectations. A member of our Customer Care team will be reaching out to you directly to learn more about your experience and see how we can help.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look