Lewis Haughton Wills  Reviews 24

Was ghosted for two viewings. Made to believe the viewings would happen, cleared my schedules. Upon calling up offices was laughed at and ridiculed, highly unprofessional with enormous delays. Absolutely crazy moving in fees/conditions for the abysmal service and misleading communication they provide.

Me and my partner were tenants with LHW and after having rented with multiple different estate agents for 5 years, I can safely say that LHW is one of the best estate agents to rent with! They are helpful, responsive and they get repairs and requests done. Everything from signing documents to inventory to repairs and finally getting our deposit back was done online and was very quick and easy, with plenty of help if we needed it, and estate agents that would actually give us a call to see how things were moving along, which we very much appreciated.

2020 in lockdown, (me and my partner are both healthcare workers), we received a lovely gift of some brownies from the Truro office at LHW, which was an incredibly kind and surprising gesture!

Special mentions are Robin from the maintenance team as well as Sophie.

LHW Lettings Team have given us an outstanding service over the past 10 years. They are professional, caring, approachable and keep us updated of any new legislations.

We cannot thank them enough.

Excellent lettings agent that I would highly recommend, we've been using Lewis Haughton Wills for many years and they have been exemplary, knowledgable, responsive and professional throughout.

LHW were efficient and very helpful during my entire tenancy, from the initial move in to when I (sadly) moved on from the property.

The little details made a difference and everything was taken care of with little hassle, I would happily rent from them in the future if the situation arose.

Great service.
Lewis Haughton moved myself from one property to another, whilst tying in with a new Landlord refurbishment, a house sale and a purchase.
The staff were amazing and really helped with the process from start to finish. Would highly recommend.
As a former Lettings manager myself, I recognise the attention to detail that was present throughout and made every party involved feel they were were a priority.
big thank you to Rhiannon and Sophie and the rest of the team involved

It pains me to write this review, but as a warning to future tenants I would highly recommend avoiding LHW as Letting Agents for Falmouth and Penryn unless you have no other choice. Clueless, unprofessional and will try and rip you off at the end with your deposit. They care only about the money, not the tenant.

Covid threatened the spectre of mass non payment by tenants across our portfolio. The LHW team ensured that any whiff of this was extinguished at source and have done a fantastic job of collecting all of our rent due to date.

I have 2 let properties fully serviced by LHW. I live some distance away so have to rely on their advice. I want to be a responsible landlord. I can say that over the last 10 years they have been utterly professional protecting my tenants and my interests.

Emma has been really helpful and friendly throughout the letting process- viewing, referencing, moving in. Always answers any question/queries promptly, overall my experience has been really good, would recommend. Thanks

Very helpful service, anything that needed fixing was usually done with 24 hours. No matter how big the job was.

They gave us our full deposits back, which is really, REALLY not usual when regarding student letting. I don't think that there is another student letting company out there that will treat you like LHW do. Made everything easy while there. Would definitely recommend.

Nice and simple process, with good customer service.
They were able to help out with all needs that were required. Everything is now taken care of for me without me lifting a finger.

great service! really helpful and quick to reply, answering any questions you have

Fee was quite high, but staff were friendly.They did find a buyer for our house - which they said they would, so I can not fault them for that. However, after agreeing to drop our price and having it accepted, from that moment on they seemed to be working for the buyers and not for us. Every request that the buyers made they insisted that we should meet the cost of despite having dropped the price. Firstly they insisted on an asbestos check, from what I can understand this was because the buyer had to pay for one on the property that he was selling, when I suggested that he should pay for it, their response was why should he pay for both? - so, we agree to pay to maintain good will and get things moving. There was no asbestos found and as far as I can tell, no reason to suspect that there would be. Another issue was with a loft convertion that was done at lease 10 years before we moved in - (no records of planning was available - which is not a problem if it is over ten years old) despite me telling them that it was there 21 years before when we moved in and providing photographic evidence from the 1980s they insisted that I legally swear that this was the case and meet the cost of that also. Again it felt like LHW were working for the buyers rather than for us. I understand that they obviously need to keep the buyer sweet (It's in their interest- they've secured their fee) but It felt like they were almost afraid to present our point of view. In addition to this, every problem that came up with the chain we were in, we were informed about by the estate agents of the people we were buying from. LHW seemed to be the last to know about anything and when contacted by the other estate agent were basically rude to them. However, LHW were on time to collect their money and then charged full price forgetting that we had negotiated a reduced fee if the full asking price was not achieved. To be fair, this may have been a genuine mistake but it didn't help after everything else.

The service we have received from LHW Lettings is outstanding.
First time in the rental market and the staff guided us from helping us find the perfect place, they go above and beyond to help you organise everything, keep you up to date with all the paperwork etc...
Very well organised letting agency and overall service.
Well done LHW keep up the excellent work.

What could have been a really stressful move was made so much easier by the LHW team. Fantastic service, with clear communication and all queries answered. Thanks v much!

We have been renting out our property with LHW for 4 years now and the service received has been excellent. Everything is taken care of and well organised. They communicate regularly informing us about any new legislation or industry matters that might affect us.
I would not hesitate to recommend them and a special mention to Rhiannon who has been our main contact throughout the whole time and does a great job!

Arranging a rental has been both exciting and unexpectedly challenging at times, but LHW made the process positive and worthwhile! The employees worked very hard on behalf of me and tended to all my needs - I couldn't recommend them more! Very happy in my new home and the supporting services they are providing in the background! Thank you guys!

Brilliant service, friendly staff who went out of their way to help us relocate to a new part of the country. Thank you

I have my bungalow rented on a long term lease through Lewis, Haughton Wills. I chose them to due to a recommendation from a friend and have not regretted my decision. From first contact I found every member of their team that I dealt with to be professional, knowledgeable and approachable and now, months further on, I have been given no reason to change my original view.

Because I work full-time I decided to opt for their Fully Managed Service wanting my renting experience to be both trouble and stress free. When any questions or issues have arisen with my property or the tenants in the property Lewis Haughton Wills, after consulting with me, have dealt with it effectively and swiftly. In my opinion Lewis Haughton Wills is a well organised and efficient company and I would have no hesitation in recommending them.