Liberty - Ben Smith Reviews 38

TrustScore 5 out of 5

4.8

Emerald, 3782 Emerald, Victoria, AU


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Rated 5 out of 5 stars

Ben made our loans process simple from beginning to end and we could not recommend his services more highly. Communication was A1 every step of the way and his prompt replies made purchasing... See more

Rated 5 out of 5 stars

Ben at Liberty provided outstanding financial service support assisting us with refinancing our home loan. Professional, knowledgeable, and genuinely focused on achieving the best outcome. He made com... See more

Rated 5 out of 5 stars

I would highly recommend Ben to anyone. Informed and professional service, he kept me updated through regular communication and worked hard to get me the best deal out there. He also persevered thro... See more

Rated 5 out of 5 stars

Ben helped to make the process of gaining pre approval right through until settlement a smooth one. We were coming from a background of broken employment history and he was very optimistic and suppor... See more


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

4.8

Excellent

TrustScore 5 out of 5

38 reviews

5-star
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Rated 5 out of 5 stars

Liberty Financial 10/10

Ben at Liberty provided outstanding financial service support assisting us with refinancing our home loan. Professional, knowledgeable, and genuinely focused on achieving the best outcome. He made complex matters easy to understand and was always responsive and reliable. Highly recommend his assistance to anyone needing expert financial guidance.

May 1, 2026
Rated 5 out of 5 stars

Ben was absolutely fantastic throughout…

Ben was absolutely fantastic throughout what was a complex settlement involving court ordered consent orders, multiple debt payouts and a property transfer. From start to finish he went above and beyond — always responsive, explained every step of the process clearly and proactively coordinated between myself and the conveyancer to ensure everything ran smoothly. When issues arose with timing and documentation he handled everything calmly and efficiently without me having to chase anything. Settlement completed on time and all disbursements were processed same day as promised. Ben made an incredibly stressful process feel manageable and I genuinely could not have done it without him. Would highly recommend Ben without hesitation to anyone navigating a refinance or complex mortgage situation. If you want someone you can trust and rely on in telling you now, this man will have your back and get you what you need. I’ll never go to another broker other than Ben.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Ben at Liberty financial

Ben at Liberty financial has been an absolute ripper to deal with. Friendly, down to earth fella that also has all the info at hand with every query. Makes the experience a whole lot easier with these guys, with large transactions, trust and knowledge are key and Ben’s nailed it. Great to deal with. Highly recommend

March 3, 2025
Rated 5 out of 5 stars

Ben was excellent.

Ben was excellent.
He was ahead of where the finance was all the way, making sure we were kept informed and even following up with the bank when he thought things were not happening as quickly and seamlessly as they should.
It was a stress free process working with Ben

February 11, 2025
Rated 5 out of 5 stars

The whole package

I cannot recommend Ben highly enough. He took the time to explain the process from the very beginning and supported us throughout. Whenever an issue or delay arose, he ensured it was resolved immediately, always looking out for our best interests. We look forward to utilizing his services again in the future.

July 30, 2024
Rated 5 out of 5 stars

Amazing customer service

Ben has been absolutely amazing to deal with any questions I had were answered very quickly and no matter what time I contacted him he was always able to respond quickly.

December 1, 2023
Rated 5 out of 5 stars

Helpful and friendly

Was in contact with us throughout the entire process, making sure everything was done. Easy to talk to very friendly and helpful.

December 4, 2023
Rated 5 out of 5 stars

Highly recommend

Ben was very supportive through the lending process. He was easily contactable and nothing was ever too much trouble. He answered my questions quickly and took the time to ensure I understood my lending options. Everything was done in a timely manner. It was great working with Ben. I highly recommend him.

October 3, 2023
Rated 5 out of 5 stars

First home buying experience. 5 stars!

My wife and I had such a good experience with Ben and Aaron at Liberty. Very responsive and professional throughout the whole loan process. It was our first time going for a loan and buying a property so we really appreciated the constant check-ins and phone calls to clarify every step of the process! Definitely recommend their services :)

August 9, 2023
Rated 5 out of 5 stars

Ben was fantastic

Ben was fantastic.
He was easy going and knowledgeable. He arranged our first refinance and made it as seamless and easy for us as possible. We would highly recommend Ben.

July 21, 2023
Rated 5 out of 5 stars

I can not recommend Ben enough!

I can not recommend Ben enough!
We had a very unpleasant past with our loans and banking, so working with another broker had us very nervous.within 24 hours Ben had a plan and set us up for our goals. His communication and advice was awesome! We are very happy we didn’t give up and we had found you!
Thank you.
Michaela and Brent Nixon

July 20, 2023
Rated 5 out of 5 stars

Patient, committed, ever present and undeterred

Ben remained steadfast and adaptive to all challenges and changes that were encountered during my application. His ability to hear my situation, formulate and execute a plan and see it through made me feel comfortable and confident throughout the whole process. All the while being approachable, calm and professional. Definitely worth a five star review and positive recommendation.

July 28, 2023

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