My home loan was approved within a week from the submit of all documents. Jingjing was professional and helpful during the whole process. I would like to work with Jingjing again in the future.
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Obtained finance from Liberty. Very helpful consultant Jing. She helped me to get my loan approved with them. Interest rate is slightly higher, but getting the loan approved is much more important tha... See more
Jing Jing is always helpful, she is efficient and gets the job done. We are very happy with her service. She communicates quickly and we will continue to seek help from her for our future plans.
Jing is fantastic to work with. She replies to all enquiries quickly and will go out of her way to do the very best. She is someone who I trust and would time and time again do business with.
Company details
Information provided by various external sources
At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.
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Contact info
22 Jersey Street, 3103, BALWYN, Victoria, Australia
- 0405 293 338
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Trusted advisor
My home loan was approved within a week from the submit of all documents. Jingjing was professional and helpful during the whole process. I would like to work with Jingjing again in the future.
Very Professional
Very Professional, patient, try her best to help me with my needs as an individual.
Responsive and proactive.
Thank you Jing Jing.
Jing Jing is always helpful, she is efficient and gets the job done. We are very happy with her service. She communicates quickly and we will continue to seek help from her for our future plans.
Obtained finance from Liberty
Obtained finance from Liberty. Very helpful consultant Jing. She helped me to get my loan approved with them. Interest rate is slightly higher, but getting the loan approved is much more important than a few thousand dollars of extra interest. Happy with their service and products. Highly recommend if you have some issues with your credit history and your property is not conventional.
Jing is fantastic to work with
Jing is fantastic to work with. She replies to all enquiries quickly and will go out of her way to do the very best. She is someone who I trust and would time and time again do business with.
Great service by Jing Jing
Great service by Jing Jing, friendly and efficient and worked hard to get me a good deal. Appreciate your service.
Professional and helpful
Jing Jing is very helpful and patient. She is very professional and I felt she was the one I could trust during the application period. I would recommend her to my friends.
Excellent service
Excellent service, a very responsive and comprehensive professional. Would highly recommend!
Jing Jing is very professional and…
Jing Jing is very professional and works very hard, thanks for her effort and we are very pleased with her service. We will definitely refer her to our friends and of course, we will back to her if we need to finance in the future.
Great and fast service
Thank you Jing Jing.
Jing Jing ZHOU was very helpful throughout the whole process. She is very knowledgeable and very efficient. She is a very hard working person, sometimes when I have questions, she even replied to me after hours.
You can count on her!
Jing was very patient with me, she always replies my questions promptly and explain everything very thoroughly.
I feel she is very reliable and you can always count on her!
May use AI-assist with repliesRead more
Perfect broker you can ever meet
Perfect broker you can ever meet. Trustful, experienced, and highly efficient!

Reply from Liberty - Jing Jing Zhou
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