Liberty - Lorainne MacDonald Reviews 

19
TrustScore 4.5 out of 5

4.6

22 Grange Drive, 3156 LYSTERFIELD, Victoria, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Lorainne was wonderful to deal with throughout the whole home loan process. We can’t recommend Lorainne enough for all your loan requirements and will be using her again when required. Thanks again Lo... See more

Rated 5 out of 5 stars

Lorainne has been so wonderful every step of the way. She's so committed to ensuring we were informed and supported through our refinance and kept us up to date at every point. Thanks so much Lorainne... See more

Rated 5 out of 5 stars

Lorraine was incredibly easy to deal with. She was able to source all my documents independently without bothering me, she took initiative in every instance, and was able to get me a fantastic loan i... See more

Rated 5 out of 5 stars

Lorraine was so lovely and kind answered all my questions and has so much knowledge it made the whole experience seamless.


Company details

  1. Financial Institution

Information provided by various external sources

At Liberty, our products are customised to suit the needs of more customers. We’re a free-thinking finance company that offers innovative solutions at competitive prices to support customers with greater choice. With a wide range of home, car, business and personal loans, as well as SMSF lending and insurance products, Liberty offers solutions to help more people get financial.

Disclaimer

Approved applicants only. Lending criteria apply. Fees and charges are payable. Copyright © 2019 All rights reserved | Liberty Network Services Pty Ltd (ABN 65 151 158 628/Australian Credit Licence 408042) (LNS) is a wholly-owned subsidiary of Liberty Financial Pty Ltd (ACN 077 248 983/Australian Credit Licence 286596). Liberty Network Services has access to products including those from Liberty Financial.

Contact info

  • 22 Grange Drive, 3156, LYSTERFIELD, Victoria, Australia

  • 0408 544 062

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19)

1,009 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lorainne was wonderful to deal with…

Lorainne was wonderful to deal with throughout the whole home loan process. We can’t recommend Lorainne enough for all your loan requirements and will be using her again when required. Thanks again Lorainne. Regards Damien.

November 16, 2023
Rated 5 out of 5 stars

Lorraine was incredibly easy to deal…

Lorraine was incredibly easy to deal with. She was able to source all my documents independently without bothering me, she took initiative in every instance, and was able to get me a fantastic loan in my Superfund, which everyone else had told me was impossible. Thanks Lorraine for such an efficient and professional service all delivered with a smile,
Sally Shaw

March 30, 2022
Rated 5 out of 5 stars

Efficient and effective

Lorainne has made buying our first home a breeze. She was extremely helpful in making sure we knew the processes involved and also made us aware of the government scheme’s we were eligible for. She was always very efficient and effective in her work, and always had our best interests in mind. Would definitely work with her again!

November 17, 2022
Rated 5 out of 5 stars

Highly recommend Lorainne

Lorainne helped my husband and I secure a home loan. She was quick to answer any of our questions and explained things so we understood the process. I would highly recommend using Lorainne.

March 13, 2022
Rated 5 out of 5 stars

lorainne exceeded all of our…

lorainne exceeded all of our expectations. the whole process was 100% stress free for us and just so easy! I will recommend Lorainne to anyone who asks. We will use her in the future for sure. Thankyou Lorainne,
Dylan & Geordee

March 1, 2022
Rated 4 out of 5 stars

Great customer service

Lorraine was very helpful and answered any questions we had along the way. The whole process from start to finish took awhile but we got there eventually.

December 23, 2021
Rated 5 out of 5 stars

Home loan approval

Lorainne was absolutely fantastic and so helpful in finding us a great home loan. l would refer her professional manner to anyone looking for a home loan or personal loan. We're so looking forward to building our dream home. A thousand thank you's to you Lorainne. Greatly appreciated. Cheers.

April 14, 2021
Rated 5 out of 5 stars

Lorainne McDonald

Lorainne was amazing, made everything so easy. Highly recommended

June 22, 2020
Unprompted review
Liberty - Lorainne MacDonald logo

Reply from Liberty - Lorainne MacDonald

Thanks so much, Katrina. Cheers, The Liberty Team.

Rated 5 out of 5 stars

Lorraine was incredibly helpful

Lorraine was incredibly helpful. Although my case was complex she worked hard to ensure I got the best deal and persisted while waiting for documentation and orders. Wonderful communication and service. I really felt she had my best interests in mind.

June 12, 2020
Unprompted review
Liberty - Lorainne MacDonald logo

Reply from Liberty - Lorainne MacDonald

Hi Tabitha, this is great! Thanks so much. The Liberty Team.

Rated 5 out of 5 stars

We highly recomend her.

We are so happy and blessed we found Lorainne.
She is very helpful throughtout our journey in fixing our financial circumstances.
We feel that we are really taken cared of.
Looking forward to deal with her more on our future house.
We highly recomend her!

June 10, 2020
Unprompted review
Rated 5 out of 5 stars

Lorainne was fantastic during the loan…

Lorainne was fantastic during the loan process. She kept us updated at all times. I would recommend anyone to use her for your financial needs. Very helpful and knowledgeable. Thanks for all your work Lorainne! I love my new car!

December 18, 2019
Unprompted review
Liberty - Lorainne MacDonald logo

Reply from Liberty - Lorainne MacDonald

Hi Jodie, thank you! We're glad that Lorainne could get you into your new car. Thank you! The Liberty Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look