Liberty - Luis Avalos Reviews 

Luis was always available. Every time things looked to go the wrong way he was calm, cool and collected, and gave us confidence that everything will be ok.

Luis is an excellent adviser ,his help through the application was a great help

Luis Avalos went above and beyond to assist us with our refinancing needs. He is very knowledgeable in his work. He is always available and makes time to sort all our issues. He gave us options to be able to choose the right plan/ bank that suit our situation. Luis is professional. I would recommend him for sure.

Luis is a very caring patient gentleman. He puts all his efforts into getting the results over the line. His knowledge and professional opinion is extremely important when making these decisions. Would recommend him to all.

Luis is very professional and diligent in his services. He took care of the process and made the experience positive.

excellent service. Thank you Luis

It has been a pleasure to deal with Luis Avalos; very impressed with his professionalism, and how thoroughly he is in conducting business. The whole experience has been great! I do highly recommend Luis Avalos, as it is so easy to communicate with him and to get things done to detail.

Luis sure had his work cut out for him with my situation and handled everything brilliantly.

Luis has done a very good job. Keep up the good work 🙂. Many thanks

Good service, keeps you informed

A big thank you to Luis Avalos. The best broker, nothing is too hard for you! Thank you for putting up with all my late phone calls..thank you for doing all the impossible to get us the new loan approved. I will definitely be recommending you as I have done in past. Sandra

Luis spent a good amount of time and efforts in helping me to obtain financing. Luis was highly accessible for communication throughout the whole process and we achieved the goal in the end so thank you!

Luis was helpful and knows his way aorund finance and the application process. I feel Luis was let down by Liberty's back end processing team. I was preliminarily approved for finance, then conditionally (with about 15 seperate items) and this plethora of information (at the last hour) casued settlement to be delayed twice. The assesor refused to base my fiance on a 70% LVR and wanted the LVR to be 60%, despiute liquiity in my SMSF being capable of outright property purcahse, despite my residedntial home being used as guarantee with at least 70% equity. We rested on 65% LVR which has led to a decreased amount of cash in my SMSF, which is what I ironically utilise to make more income. Another reason sited was the assesor not believing the rental assessment of 550 being a lowish rent. I've just rented the place for the next 12 months for 600p.w. Yet another reason to be dissatisfied wiht the process. Again, not Luis'fault. He helped me push back to the assessor and the Liberty system routinely and had he not be on my side, I simpley would have walked away

Obtaining a loan with Liberty was quite stressful. The process took approximately two weeks and required support from a range of areas of the business in order to get the loan sorted. I appreciate that Covid-19 and the shutdown of the Victorian office played a significant part in this. Luis was tenacious throughout the process and kept at it even after I was ready to throw it all in. I think Luis did an exceptional job in the circumstances. We got there in the end.

Luis has been wonderful throughout this whole process. Readily available and always happy to answer our questions. We will definitely use his services again.

Our situation was challenging and Luis worked hard and got the result we needed.

I had a wonderful experience with Luis. He was professional, knowledgeable and helpful. You can tell he really cares and it was a pleasure doing business with him. I would highly recommend him.