Liberty - Melissa Baxter Reviews 41

I was transparent with Melissa and provided her everything she asked for. Melissa took all of my information, documents and did a pre-approval and provided me with no documentation, even when asked numerous times. When I contacted her due to having a conditional contract, she eventually replied telling me that she has stopped being a mortgage broker, that I should contact the bank directly and then blocked me from accessing any of her social media. When I contacted Liberty finance, I had to do pre-approval again and was told that Melissa had given me an incorrect figure of 50k more than I am entitled to. The bank told me that she had reported my income to be 15k higher than it is, she also told them I had paid my HECS off, and asked me to tell payroll to hold payments for 6 pay cycles. This means I now lose my future home, conveyancing fees ($2200) and a contract deposit fee. I am a 46 year old hard working, single mum and would have aimed lower had I have known my true capacity, I overlooked so many properties that I could have offered on. Melissa has cost me part of my savings, precious time and so much anguish. She has disappeared and taken no responsibility to have contacted me to inform me that she was going to stop practicing. I will have to continue renting, she has ruined my future. I’m devastated.

I had an excellent experience working with Melissa for my personal loan. The entire process was seamless, straightforward, and stress-free. Melissa made everything easy to understand and ensured everything was handled efficiently. Her professionalism and friendly approach made the experience even better. I would absolutely use her services again in a heartbeat and highly recommend her to anyone looking for a great broker!

Mel was really helpful and on the ball with everything. She made sure to keep in contact with me and reminded me of upcoming due dates etc. would happily recommend her to others.

Mel was very knowledgeable and honest.

Melissa where do we start. From start to finish you made it so very easy. You were always Confident, compassionate and definitely can tell you love what you do. We could ring you with any questions or concerns and you always had the answer. We are so very greatly we found you and are now in our forever family home with our 2 beautiful boys. We can't thank you enough. You are brilliant at what you do and if you were ever stressed you'd never show it.
Hightly recommended to anyone looking for an amazing Broker. I can truly now call you a friend not just our broker.
Love you Mel 💗

My home loan process was quick and stress free. Mel was extremely helpful and thorough. I would highly recommend Liberty to family and friends.

It’s the easiest ever home loan process with Melissa. She helped me from the beginning as I got stucked with my tax returns. I got my pre approval in one day only. She managed everything efficiently and made my first home buying process so easy for me. Thank you so much Melissa for wonderful services. It wouldn’t be possible without your efforts.

I had an amazing experience working with Mel when purchasing my first home, and I can not recommend them highly enough. From the first consultation, Mel took the time to explain every step of the mortgage process in a way that was easy to understand, which was very helpful since I was a first-time buyer. They were incredibly patient, answering all my questions and walking me through my options to ensure I found the best loan for my financial situation. Mel was always quick to respond to emails and phone calls, and they kept me informed throughout the entire process. Thanks to their expertise, I felt confident and supported from start to finish. I am now in my dream home, and I owe so much of that to Mel and their professionalism. If you're a first time homebuyer, I highly recommend working with them!

Melissa went above and beyond to help us achieve our dream home. Excellent communication throughout the whole process. Offered appropriate advice and kept us calm and stress free. Definitely the best in the business and would recommend Melissa 100%. 10/10 service and 6🌟

Melissa made the process smooth and stress-free. Her expertise helped me secure the perfect deal. Highly recommended!

Cant thank Mel enough for what she did First new car and she made it possible such a smooth trancation I would highly recommend Mel to anyone whos looking for Finiance I definatley will be using Mel for my home loan

My 3rd Loan using Mel Baxter , couldn’t be happier with the service received
Certainly would and do recommend her

I found Mel to be very helpful and responsive to all of my concerns and needs.
Mel always had my best interest in hand and always respected what I had to say and communicate with me in a professional manner.

Mel did an excellent job in a difficult situation and I highly recommend if your circumstances are challenging, Mel is a champion in finding solutions.

Melissa made the whole process so easy , so friendly and professional at the same time , nothing was too hard or a problem .

Melissa is very professional. We experienced some hiccups but not any fault of hers. She did her best to solve the issues (other party not providing prompt service and replying) and in the end it all worked out.

Highly recommend Mel, she made the whole process so easy, she went above and beyond for us! Thank you again :)

Highly recommend Mel, she was great & made the whole process super easy!

Above and beyond, Mel meets every expectation i have plus more..
If you need funding for any purpose, don't look past her. She not only is professionally but friendly and super organised and on the ball at all times.

Melissa was always helpful and patient with all my questions. I'd highly recommend her services to anyone (and already have). A great experience for me.