Excellent help from customer services team - there was a problem with my delivery and it was such a relief to be able to speak directly to one of the team who immediately took the problem away from me... See more
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Review summary
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Reviews shaping this summary
I had run out of Emily Belle fabric Crimson and was in a rush to buy a meter of the fabric to complete the quilt. Th colour I wanted did not appear on the website so I sent a request to see if there w... See more
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Liberty certainly understand the meaning of customer service. I had a few questions about the loyalty scheme and emailed. A reply that answered all my queries, came back promptly and well explained.... See more
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Absolutey great event. Inspiring talk by Trinny, drinks, macaroons, fabulous goody bag and the icing on the cake was John giving make-up tips and showing me the best lip kit for my colouring. Thorou... See more
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Company details
Written by the company
Welcome to Liberty. Famed for its directional design, cultural collaborations and inspiring curation. Our dedicated in-house design studio is still at the core of all that we do, hand painting and creating our beautiful prints, and reworking finds from the 45,000-strong archive. A luxury destination located in the heart of London on Great Marlborough Street.
Contact info
Regent Street 210, W1B, London, United Kingdom
- customerservices@libertylondon.com
- www.libertylondon.com
4.6
Excellent
970 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 week
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Customer service is consistently good
Customer service is consistently good - I particularly like dealing with Ludivine who is so kind and helpful.
July 20, 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so happy to hear you continue to enjoy shopping with Liberty, and that Ludivine has made such a positive impression. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
One of my favourite stores in London
One of my favourite stores in London, and the world. It is stunning to just wonder in, the neo-Tudor architecture, the beautiful fireplaces, homewares, textiles. Liberty has brands and offerings and presentation that is like none other. They also have some exclusive deals with certain brands, their parfumerie department may not be the size of other department stores, but it has so many unique brands and some exclusive collabs. Even Harrods, which, since its renovations and concessions divisions, feels so disjointed to me, not to mention full of tourists, Liberty is a hub of calm and beauty whilst still offering the luxury experience. I particularly like their Loewe concession, and modern English designers upstairs. And do not miss their classic Liberty print silk pijamas etc. Plus staff here are always so so wonderful, have been coming here for years, and it has always been like this. They also have beautiful florist downstairs if you are buying a gift and going straight to a celebration, you can do so buy getting customer bouquet to go. At Christmas the florist is just amazing, as is Liberty Christmas Shop on the top floor. They also have luxury vintage section now, an interior design section, a cafe, and i may be wrong but used to have at least a spa. Do not miss this beautiful London landmark on your trip to London, even if you are not buying much.
July 18, 2026
Unprompted review
Reply from Liberty.
Lilia, thank you so much for such a wonderful review. We're delighted to hear Liberty has remained one of your favourite places to visit over the years. From our iconic building and carefully curated collections to our wonderful teams, it's lovely to know so many parts of the Liberty experience have stayed with you. Your kind words truly mean a lot to us, and we look forward to welcoming you back again soon.
The Liberty Customer Service Team
Reply from Liberty.
Helen, thank you for your lovely review. We're so pleased to hear you've consistently had a great experience with our team. We'll keep working hard to deliver the friendly, helpful service you expect from Liberty.
I had a issue with the delivery…
I had a issue with the delivery company, but spoke with Sizwe at Liberty and after a few minutes and a call back it was sorted for the following day, on that day Sizwe contacted me to let me know where the delivery driver was in relation to my property
Could not have done more
June 25, 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Sizwe was able to get everything sorted and kept you updated throughout. We'll be sure to share your kind words with him - he'll be delighted to know he made such a positive difference.
The Liberty Customer Service Team
Natalie was incredibly helpful and put…
Natalie was incredibly helpful and put the error right. What was not helpful is Libertys' delivery process. I was notified 6 days ago that my order was going to be despatched. That was the last email I received. I called yesterday and was told that there had been a mistake and that the courier had not collected my order from the warehouse. It appears that there is nothing in place to inform the customer of this. Had I not, I wonder if Liberty would have informed me at all. To be honest I expected more from a company such as Liberty.
July 18, 2026
Unprompted review
Reply from Liberty.
Claire, thank you for taking the time to share your feedback. We're sorry your order experience fell short of the standard you expected from us. We're pleased Natalie was able to put things right, but we completely understand your frustration with the lack of communication before that point. Your feedback is incredibly valuable and highlights an area where we can do better. Thank you for giving us the opportunity to improve, and we hope we can provide you with the experience you expect from Liberty next time.
The Liberty Customer Service Team
Riana was professional friendly and…
Riana was professional friendly and resolved my issue swiftly. I was impressed by the service given and see that Riana is an asset to the team at Liberty.
July 18, 2026
Unprompted review
Reply from Liberty.
Nicola, thank you for your lovely review. We're so pleased Riana was able to resolve everything quickly and leave such a positive impression. We'll be sure to share your kind words with her - she'll be delighted to hear them.
The Liberty Customer Service Team
I had an issue with a delivery not…
I had an issue with a delivery not turning up. This issue was resolved quickly and easily by Aasiya in customer services. Thank you so much. Truly a five star service
July 17, 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Aasiya was able to provide a quick resolution and get everything sorted for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Excellent customer service
Impeccable customer service from Liberty in response to my call about a missing order. Natalie dealt with it promptly and efficiently and arranged a replacement.
July 18, 2026
Unprompted review
Reply from Liberty.
Thank you for your lovely review. We're so pleased Natalie was able to provide a quick resolution and get everything sorted for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
I have contacted costumer services…
I have contacted costumer services regarding my delivery and they have very kindly and swiftly resent me my package that has gone missing. Thank you.
July 14, 2026
Unprompted review
Reply from Liberty.
Kat, thank you for your lovely review. We're so pleased our team could provide a quick resolution and help put things right. We hope you enjoy your order.
The Liberty Customer Service Team
Excellent customer service
Excellent customer service. Stephanie was very helpful, professional and quick to resolve my issue. She arranged a replacement Beauty Drop box and kept me informed throughout the process. Thank you for the great support!
July 14, 2026
Unprompted review
Reply from Liberty.
Klaudia, thank you for your lovely review. We're so pleased Stephanie was able to get everything sorted quickly and keep you updated along the way. We'll be sure to share your kind words with her - she'll be delighted to hear them.
The Liberty Customer Service Team
Shalom was a great help when an online…
Shalom was a great help when an online order was incorrectly priced at the sale. All sorted quickly. Thank you.
July 16, 2026
Unprompted review
Reply from Liberty.
Bronwyn, thank you for your lovely review. We're so pleased Shalom was able to get everything sorted quickly for you. We'll be sure to share your kind words with her.
The Liberty Customer Service Team
Liberty customer services always sort…
Liberty customer services always sort any issue out quickly and professionally. Such good service.
July 18, 2026
Unprompted review
Reply from Liberty.
Anita, thank you for your lovely review. We're so pleased to hear our team continues to resolve any issues quickly and professionally. We'll keep working hard to deliver that experience every time.
The Liberty Customer Service Team
Recent contact.
A really quick reply to my query. Molly contacted me to apologise for the issue and resolved the matter straightaway. Excellent customer service.
July 15, 2026
Unprompted review
Reply from Liberty.
Thank you for taking the time to leave us a review. We're so pleased Molly was able to resolve everything quickly and provide the level of service you expected. We'll be sure to share your lovely feedback with her.
The Liberty Customer Service Team
Unbelievable customer service from Liberty
Unbelievable customer service from Stephanie at Liberty today. Deserves 7 stars!
July 17, 2026
Unprompted review
Reply from Liberty.
Mike, thank you for your fantastic review. We're so pleased Stephanie made such a great impression. We'll be sure to share your kind words with her - we're sure they'll make her day.
The Liberty Customer Service Team
Damaged in transit
I received a beauty product that had leaked in transit. It was very easy to contact Liberty and explain. There was no issue and I was offered a replacement immediately. It came within a couple of days. I was super impressed with their customer service. I have bought many items from Liberty and this is the first time I have had a problem.
July 13, 2026
Unprompted review
Reply from Liberty.
We always strive to resolve issues as smoothly as possible, so it's wonderful to hear we were able to turn your experience around.
Thank you for your continued support over the years. We truly appreciate your trust in Liberty and look forward to welcoming you back again soon.
The Liberty Customer Service Team
Customer service feels personal and…
Customer service feels personal and kind. Very prompt response and felt like they really wanted to please me. I’m happy and would recommend 10/10 for becoming a member of their beauty club
July 16, 2026
Unprompted review
Reply from Liberty.
Sandra, thank you for your lovely review. We're so pleased you felt genuinely looked after and that our team could provide a personal and prompt experience. Knowing you'd recommend our Beauty Drop membership means so much, and we hope you continue to enjoy every curated box.
The Liberty Customer Service Team
Customer service is excellent
Customer service is excellent. Patient and helpful in resolving an issue with an order.
July 15, 2026
Unprompted review
Reply from Liberty.
Joanna, thank you for your lovely review. We're so pleased our team was able to help resolve your order issue and that you felt supported throughout. Feedback like yours encourages us to keep delivering the level of service we always strive for.
The Liberty Customer Service Team
Fantastic customer service… I had a…
Fantastic customer service… I had a problem with my beauty drop box… another box was immediately shipped out. Thankyou
July 15, 2026
Unprompted review
Reply from Liberty.
Tracy, thank you for taking the time to leave us a review. We're so pleased our team could get a replacement Beauty Drop on its way to you straight away and get everything sorted quickly. We hope you enjoy your Beauty Drop!
The Liberty Customer Service Team
⭐⭐⭐⭐⭐ Outstanding Customer Service from Ella
⭐⭐⭐⭐⭐
I received outstanding customer service from Ella at Liberty.
My Liberty Beauty Drop was mistakenly delivered to my previous address. Ella contacted me promptly to confirm my current address, arranged for a replacement to be sent via DPD, and even provided the tracking number so I could follow the delivery.
She also confirmed by email that my shipping address had been updated on my Liberty account to prevent this happening again.
Ella was professional, efficient, and kept me informed every step of the way. She turned what could have been a frustrating experience into a very positive one. She is a real credit to Liberty. Thank you, Ella!
July 16, 2026
Unprompted review
Reply from Liberty.
Sandy, thank you for taking the time to share your experience. We're so pleased Ella was able to get everything sorted quickly, keep you updated throughout, and help prevent the same issue from happening again. We'll be sure to pass on your lovely feedback to Ella. Knowing she turned a frustrating situation into such a positive experience is exactly what we strive for, and we're sure your kind words will make her day.
The Liberty Customer Service Team
A wonderful beauty session on a very hot day.l
It was a beauty session. I came in feeling hot, sticky and flustered and left feeling relaxed, calm and floating on air!
Delightful, patient staff, luscious products and a luxurious way to spend time in central London.
July 2, 2026
Unprompted review
Reply from Liberty.
Chez, thank you for such a lovely review. We're so pleased your beauty session left you feeling relaxed and refreshed. We'll be sure to share your kind words with the team - they'll be delighted to know they helped make your visit such a special one.
The Liberty Customer Service Team
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