Librabet Reviews 

326
TrustScore 2 out of 5

2.2

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Rated 2 out of 5 stars

Librabet offers big scale of sport bets what made my decision to set new account there. However once I won 10k EUR from 500 EUR, they set all my limits so low what is annoying. 1) bet limit from... See more

Rated 5 out of 5 stars

From italy: I didn't trust them at first glance since their license is from curacao, but I wanted to give 'em a shot. I was actually lucky on this site and I recently received my first withdra... See more

Rated 1 out of 5 stars

Its been two weeks since i requested a withdrawal, first customer service agent told its 3 working days to process, second agent told 5 working days. After a full week i sent them an email they said p... See more

Company replied

Rated 2 out of 5 stars

They give good promotions, one star, they accept crypto, one star, and thats all. I had no problem withdrawing small amount (like 20pc) of what I deposited, but when it was bigger amount it has been a... See more


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2.2

Poor

TrustScore 2 out of 5

326 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 month

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2.2

All reviews

(326)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAM!! SCAM!! SCAM!!

SCAM!!! SCAM!! SCAM!! THIS BETTING IS A SCAM!! DO NOT EVEN TRY TO DEPOSIT MONEY ON THIS BETTING SITE BECAUSE YOU ARE NOT GOING TO WIN HERE!! I WON A COUPLE OF BETS BUT WHEN I TRY TO WITHDRAW MY MONEY I CAN NOT WITHDRAW THEM BECAUSE THEY WILL KEEP ON ASKING FOR SO MANY IDENTIFICATION AND BANK ACCOUNT STATEMENT WHICH I DID PROVIDED TO THEM BUT UNTIL NOW I HAVE NOT RECEIVED MY MONEY YET SINCE I MADE MY WITHDRAWAL MORE THAN A MONTH AGO!! HOW CAN I GET MY MONEY BACK!! PLEASE SOMEONE HELP US GET OUR MONEY BACK!! TOTALLY SCAM SCAM SCAM!!!!!

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

Very bad experience

Very bad experience. Have asked for my withdrawal of 1000 euros and they have been trying to avoid it for 1 week now. They will respond in 3 days, no matter what, to ask u for another verification stupid document and buy some time. This company should be controlled by the German authorities, since it's allowed to play in Germany with them, and I did. In any other company in the world, with a licence, things are strict and simple. They make their own law. I will soon hire a lawyer, consult the consumers support and inform the authorities. No matter what the cost is, they will pay this 1000 euros definitely to me and also pay a big compensation.
DEMIS5185 just for your information.

May 19, 2021
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
I cannot withdraw my money!

Already made report

May 18, 2021
Unprompted review
Librabet logo

Reply from Librabet

Dear Customer,

Thank you for the time dedicated and we appreciate the fact that through your review you has brought the inconvenience to our attention.

To receive assistance any inconvenience of technical type or simply to receive clarifications on our Website, all our Customers can always interact with our operators 24/7 by indicating any problems or anomalies found to receive personalized assistance, with the aim of tackling and overcoming together any kind of difficulty.

We kindly invite you to contact our Live Support Service via LiveChat or email to provide any details that you believe to be useful in relation to the problem encountered by providing a screenshot or any other info about your technical issue in order to be able to assist you in the best way possible.

Thank you for your patience and collaboration and we take this opportunity to send you our Best regards.
Librabet.com

Rated 1 out of 5 stars

Withdrawals

Hi guys,
is it only complicated to get your money from Libranet or it's impossible?

Did anyone of you received from them your money?

I have there quite large amount of money ...

May 16, 2021
Unprompted review
Rated 1 out of 5 stars

Scam! They break their own promises as they like

Scam!
Before I made my first deposit I asked the live chat if I will get the deposit bonus. The answers yes. I then made deposit and finished the rollover requirements,o ly then to be told that the day before "an administrative descision was made" not to give me the bonus.

What a scam, changing rules as they like to.
Stay away, they don't give you bonuses as they advertise.

April 24, 2021
Unprompted review
Rated 5 out of 5 stars

Hello Good afternoon

Hello Good afternoon
I am italian
I like your link
Nice Bet
I hope in the future see Bet
One gol for time
Have Good evening

April 24, 2021
Unprompted review
Rated 1 out of 5 stars

Fake website

Fake website. Do not deposit anything there. Still have 300 EUR in my account there which they 'cannot pay to my bank account'. They claim that I have to make another deposit from a crypto wallet and only then can withdraw. This is obviously a fake. Lost 600 Euro total there now with the 300 that they don't pay out. Sad. I hope this prevents some other people from wasting there money there.

April 15, 2021
Unprompted review
Rated 1 out of 5 stars

waste of time and SCAM

I have already completed all the procedures indicated for activating the account, and they continue to send me emails on the same documents to be sent, after 2 weeks wasting my time and preventing me from making a ridiculous withdrawal of only €20!
Stay away from this crap.

March 24, 2021
Unprompted review
Rated 1 out of 5 stars

Poor service, no bonus

Made first deposit. Lost it. Requested bonus. Received it. Won Money from the bonus. Requested Withdrawal. Took one week. Received my money. Everything is good and normal.

Made second deposit. Lost it. Requested Bonus. Live chat told me I could not receive the bonus. Asked why. Said it was a decision made by administration. Asked for reason. Said they do not have to give one.

Closed my account.

Now this is also the same group as campobet. They both have terrible service and customer support. The answers they give are generic and most likely copy pasted.

February 13, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible and rude customer service

Terrible and rude customer service. They make up rules as they go. For their welcome bonus, they don’t even credit you right away. You have to have to message them for it. I forgot to do that, and a couple days later when I asked for my welcome bonus, they refused saying it was past 48 hours (not even something on their terms and conditions).

They told me I should learn to read, but it is them that should read because every excuse they gave me wasn’t in their terms and conditions for the welcome bonus.

STAY AWAY FROM THIS SITE. HUGE SCAM. I can imagine how much harder it would be to withdraw money.

September 14, 2020
Unprompted review
Librabet logo

Reply from Librabet

Dear Player!

Thank you for taking your time to provide us with your feedback about our website. Your opinion is highly important for us and will help us to improve the services we give to our customers.

We kindly want to draw your attention to the fact that the information about the welcome bonus availability is stated in the terms and conditions of the promotions on our website. Please, note that sign up bonus can be received only within 48 hours after the account creation and in case, if you have not received a bonus automatically, you should contact our customer support service which is available for you 24/7 via Live chat or via email.

Should you have any other questions, do not hesitate to contact us.
Best regards,
LibraBet Team

Rated 1 out of 5 stars

LIBRABET SPORT cheated me and did not…

LIBRABET SPORT cheated me and did not give a freebet for the promotion, which consisted in the fact that if I put 50e(200pln) and bet 50e on the champions league bet, I will get 10e freebet for every goal scored in the match.
I deposited 50e and placed a Bayern Munich vs Chelsea bet - the match ended 4-1 so I should get a 50e free bet (5 x 10e).

When I applied for a free bet in the chat (according to the rules), the consultant first told me that I had received the freebet earlier and that I would get the freebet if I make another 50e deposit. The consultant had no idea about the promotion and said that I would get a reply by e-mail.

The e-mail informed me that I would not get a freebet because I already got it ... (incompetence of the staff is shocking because i didint get freebet for this match).

When I replied to the e-mail and explained that I did not get the freebet, I got a point from the regulations that they may not grant the freebet at their own discretion.

I understand the provisions of the regulations, but why did staff try to convince me that I already got a free bet for this promotion and this match and that I should make another payment to get freebet ???

The company is cheating people,I have evidence of this, emails and chat records of chat.

I dlike to get back my deposit 50e(200e)or to get freebet 50E (200pln) ,I would not pay if there was no promotion.

August 10, 2020
Unprompted review
Rated 1 out of 5 stars

***WARNING SCAM SITE****

***WARNING SCAM SITE****
Tried to withdraw and they asked KYC documents. I send them and they approved. Then they asked bank statement for last 3 months. After they had reviewed it they said i had been transferring money to other players of their casino via my personal bank account and that is violating their rules. So becoz that they closed my account and stole my money...
This is what they gave as reason in email:

"We kindly inform you that, In the transaction history you submitted, our Security Service found transfers to other players of our Casino. Your account is closed without the right to restore.

The amount of the last deposit will be refunded to your bank account by our financial department."

***STAY AWAY PEOPLE***

EDIT:
Yes its ridiculous rule that Librabet has. They can close any account and avoid paying winnings just saying account owner had some money transactions in his/her PRIVATE BANK ACCOUNT to some other person that Librabet claim is their customer!!!

First of all, private bank transctions should not be any Librabets business, even tho they have such RIDICULOUS rule in their terms & conditons.

Secondly, even if violated this so called "rule", how someone should be able to know if their trancstions is to someone who has LIBRABET account!?!?

Again i WARN you all people, if you play LIBRABET, at least DO NOT HAVE any transacitions in your bank, otherwise your money will be stolen by LIBRABET using their RIDICULOUS rule.

August 6, 2020
Unprompted review
Librabet logo

Reply from Librabet

Dear player!

First of all, we would like to apologise for the situation you have experienced while trying to make withdrawal requests. However, during the verification procedure and the thorough investigation processed by our Security Department, we have discovered your game account being involved in fraudulent activity.

Please, be informed that the transfers of funds between the players is strictly prohibited which is stated in paragraph 6.24 of the General Terms and Conditions:

6.24 Money transfers between players are strictly prohibited.

In addition, kindly get acquainted with paragraph 8.11 where it is stated that the administration of our website reserves the right to close game account and cancel all winnings in case if we discover that a customer is engaging in any fraudulent activity.

Based on the mentioned above paragraphs, the administration of our website made a decision to permanently close your game account and pay back the last deposit you have made with us via bank account.

Should you have any additional questions, please, feel free to contact us via email or via Live Chat.

Best regards,
LibraBet Team

Rated 1 out of 5 stars

It's scum site

It's scum site, they will limit your account after very little win ... NOT reccomended. One of the worst bookmaker outhere, withdrawal are very difficult as well.

July 3, 2020
Unprompted review
Rated 1 out of 5 stars

the withdraw limits are very low…abusive terms and conditions

the withdraw limits are very low ...maximum 500 euro per day...maximum 3 transactions on pending....and he makes 2 payments maximum per week...I don't recommend ...I have 58900 euro on balance and 1500 euro withdraw on pending....the terms and conditions are abusive....with that balance you will take the money in 2 years....seriously??I asked on financial department to help me with the balance withdraw with medical problem reason and he didn't make nothing for that!!!I don't recommend to play Librabet.....no play Librabet anymore. :(

Username bigdevil1990

Panchici Paul Cristian

June 22, 2020
Unprompted review
Rated 2 out of 5 stars

Good promotions but ..

They give good promotions, one star, they accept crypto, one star, and thats all. I had no problem withdrawing small amount (like 20pc) of what I deposited, but when it was bigger amount it has been a back and forth with the financial departement. Quite horrible to be honnest But they actually paid me. Its like they will ask you every document on earth, find any pretexte to ask you more and they will always reply in three days. Be prepare for a long ride to be paid.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

(ITALY) They actually pay you!

From italy:

I didn't trust them at first glance since their license is from curacao, but I wanted to give 'em a shot.
I was actually lucky on this site and I recently received my first withdrawal, and they were super fast in the verification of my account once I sent the documents.

The only flaw of the site is that sometimes their servers lose the connection to the game providers and you kinda have to refresh the page, but it's not a big issue.

With that being said, I have to admit this is a 100% trustable casino.

December 21, 2019
Unprompted review
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