Lidl GB - GB0122 Reviews 4

I love Lidl but it's dreadful now. Self service card only such a bad idea. not everyone wants this. Only ever one checkout on. Takes a lifetime to get out. Puts me off going in and makes me want to stick to Aldi. Sorry Lidl

Visited Cleveleys Lancashire store today at midday, Aaron who was the duty manager very quickly and efficiently resolved a product discount query explaining in detail how it works , could do with more staff of this quality throughout the retail sector and he is a credit to Lidl. Please could you share these comments with Aaron and the Cleveleys store team.

Most of the staff are great but the shift manager who tried to deal with my over charging on 4 items was rude and bullying. I’m a 74 year old , 5foot tall female.Had I been Tyson Fury I doubt he would be so brave. Ageism and misogyny is alive and well but he has lost a loyal customer for Lidl. Other shops are available andI will be using them from now on.

If I could give a zero I would. The Cleveleys store manager tried to Barr me from the store because I wanted to borrow a basket to take my shopping to my car. He kicked up a fuss like I was shop lifting a TV. As a 60 year old with osteoarthritis, carrying heavy goods over a lengthy walk is almost impossible for me BUT he made me do it and stood there watching. A complaint to Head Office made ABSOLUTELY NO DIFFERENCE. There is no such thing as customer care for this company. I got an email back basically saying 'Because you spend so much in our store, we'd like to let you know you're not barred' Thanks but no thanks, British customers don't spend money in rude establishments with poorly trained staff. Good luck keeping this store open with such substandard service.