Lidl GB - GB0217 Reviews 2

TrustScore 3.5 out of 5

3.3

Strawberry Way South, BA5 2AZ Wells, GB


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Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.


Contact info

  • Strawberry Way South, BA5 2AZ, Wells, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

2 reviews

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Replied to 2% of negative reviews

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Rated 2 out of 5 stars

Placing products out on Saturdays but only activating discounts the next day (Sunday)

Having bought a Silvercrest Breadmaker today Saturday 29th March 2025 at the store in Wells, the Lidl Plus app did not discount the purchase price of £59.99 by the £5 promoted by Lidl. The checkout contacted management and stated that the discount is 'not activated' until the next day - Sunday 30th March 2025. There were only three in the Wells store. It seems that Lidl place promoted items on sale on Saturdays - a busy shopping day - whilst only discounting the next day - on Sunday. (This has happened before). To be honest, regardless of value, this is not a practice to be expected from Lidl - placing items out on Saturdays, the day before a discount applies - on a Sunday. Lidl mostly 'enhances the lives of our customers', but not today! Actually, the practice should cease.

March 29, 2025
Unprompted review
Lidl GB - GB0217 logo

Reply from Lidl GB - GB0217

Sorry to see your comments. Could you please email customerservice.reviews@lidl.co.uk with more information? - Bev

Rated 3 out of 5 stars

Parking time

Decided to try the new revamped Lidl in Wells today. We normally do a fairly big shop for a large household. Parking was easy but we found the 90mins limit for Lidl customers was a bit 'tight' for our needs. We like to look around at the range of products available. My wife also uses a mobility scooter that has to be assembled and then disassembled - all time consuming & if you include wait time at the till I was worrying about running out of time. No problems with the store and I guess if you are doing a small shop then the parking time is adequate. For a big weekly shop we will go elsewhere where there is more time or no time limit on parking.

February 14, 2025
Unprompted review

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