Lidl GB - GB0274 Reviews 3

TrustScore 3 out of 5

2.8

Goldsmith Avenue, PO4 0BS Portsmouth, GB


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Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.


Contact info

  • Goldsmith Avenue, PO4 0BS, Portsmouth, United Kingdom

2.8

Average

TrustScore 3 out of 5

3 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Parking Scam

I don't live in portsmouth so in search for a tesco I came across lidl and decided to shop there instead. I parked my car, did my shopping and left. 5 days later I ended up getting a parking ticket, I was only parked there for 53 minutes. The sign that I saw said free parking, nowhere did it state that I had to pay or claim parking. This is so misleading especially if you don't live in the area, absolutely ridiculous.

May 6, 2025
Unprompted review
Lidl GB - GB0274 logo

Reply from Lidl GB - GB0274

Sorry to hear you've received a parking charge. Please email customerservice.reviews@lidl.co.uk with your receipt/proof of shop and a copy of the charge. We'll be more than happy to look into this for you. - Jemma

Rated 1 out of 5 stars

Poorly trained staffs, Racist Shop Fratton Portsmouth

The manager accused me of stealing when I brought my Drink into the shop and they never sold that size of drink . I told her it's not from here and because, I am black she insisted that I show her the receipt and I said I don't owe you anything .I brought out the drink and showed her that you don't sell this size of this drink that's why I bought it from another shop and I don't have a reciept . Instead of her to appologize She kept on repeating that I should leave the store immediately I finish scanning what I came to buy. The gentle man beside me was like that's rude. She was power drunk and I went to ask a staff that I needed to speak to the manager and she told me it was the manager that accused me so , all I had to do is to contact the customer care and their answer was like they can't do anything about my request asking for direct apology because, it's their company policy . What a very disgusting place to shop with that attitude. Meanwhile there was no security at the door . Instead of her to ask me if I brought in my own drink . Discrimination at it's highest. The drink we are talking about here is just 1.60 Large at another shop and they have the smaller one 1.40 or .45 there about and I came to buy constraints of about 50pence or so. So disgusting people, I even told her to call the Police if I don't leave the store. She's just power drunk. And the staffs were saying she's only doing her job .The good thing is that I have started using my Tesco club card and Aldi is just opposite . Racists!

April 11, 2025
Unprompted review
Lidl GB - GB0274 logo

Reply from Lidl GB - GB0274

Sorry for your recent experience. This is not the service we expect. Please email customerservice.reviews@lidl.co.uk and we'll be more than happy to look into this for you. - Lauren

Rated 1 out of 5 stars

A rude staff member accused my partner

A rude staff member accused my partner of stealing.He shouted in front of a busy shop full of customers. Then went into his bag without permission. My partner had been to Asda so had shopping from there.
No apology and was rude .
It was extremely embarrassing and totally out of order.

July 21, 2024
Unprompted review
Lidl GB - GB0274 logo

Reply from Lidl GB - GB0274

Oh dear! Sorry to hear this! Please email customerservice.reviews@lidl.co.uk with more information and a description of the staff member. - Hilary

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