Lidl GB - GB0280 Reviews 3

Lidl Dartford small shopping trolleys not available the last few wks very strange.
Prices seem to keep increasing for no good reason other than just greed.
The fresh bakery constants get smaller every week while the prices increase.
I for one am fed up with there attitude and lack of concern for there customers.
Time to go to Aldis see how that goes.

I had a very upsetting experience at Lidl Dartford today that has left my family and me extremely angry and disappointed.

At around 19:21 this evening, my wife visited the store with our three children (our 10-year-old twins and our 8-year-old) to buy groceries for dinner, while I waited in the car. While in the shop, my son briefly picked up a protein bar, looked at it, and then put it back.

After my wife had already paid for all the items, the cashier, Susan, suddenly asked my son where the protein bar was and then patted down his arm. This was completely unacceptable. My wife was standing right there, yet Susan did not think to ask her first or clarify the situation properly. Instead, she jumped straight to accusing my son of shoplifting.

My son calmly explained that he had put the item back and even showed her where it was, but the damage was already done. Being accused like that, especially in front of his mother, was humiliating and unnecessary.

When my wife came back to the car and told me what happened, I was furious. I went back into the store and spoke to the store manager, Colin, to express how unacceptable this was. We are hardworking parents raising respectful children, and to have my son treated like a thief without any proper check or communication with his parents is deeply insulting.

This was a horrible experience for my family, and because of this incident, we will not be shopping at this store again.

Trying to complain about an inedible beef joint bought today. The Lidl system would not allow my email to send. This after a previous attempt deleted itself. Their system is clearly designed to prevent legitimate complaints.
Beef was laced with elasticated stuff throughout, all in the bin. Lidl system handily wouldn't upload a simple photo......