Lidl GB - GB0459 Reviews 8

I had a very unpleasant shopping experience at the Bohemia Road, St. Leonards store where I was significantly overcharged by over £12 on numerous items.

The till assistant scanned my bag of coffee beans twice and charged me £20 for a single bag.

I did not notice this prior to payment or exiting the store as my receipt is delivered electronically.

Additionally, she also put though 6 bottles of wine that I purchased at a higher price than 3 of the bottles that were in fact priced lower. This was obviously because she had not bothered to inspect the wines to see if they were different, assuming all bottles to be identical.

I have had problems with this attendant in the past as she had repeatedly refused to assist me at the self-checkout counter when I have purchased 6 or 12 identical bottles of wine. She refused to intervene and insisted I scan each bottle individually yet clearly does not follow that routine at checkout herself. I no longer use self-checkout because of this.

The attending manager Bradley had to deal with me on 2 separate occasions to remedy these errors as they were not both spotted by me at the same time.

He also refused to respond to my request for any offer of compensation and dismissed my concerns, speaking sarcastically to me by saying “You’re welcome” when I received his refund without saying thank you.

In addition, this store continues to show poorly. I am a regular customer here, spending over £400 monthly (and another £300 monthly at Tesco). Yet on Sunday, numerous price labels were either missing or incorrectly situated. Specifically, Deluxe Frozen Lobster Tails and Deluxe Frozen Lobsters (both high price premium products) had their pricing labels incorrectly transposed at £10.99 and £12.99.

Belleron Coffee Crema Classico in 1 kg bags had no price on them whatsoever, only the Belleron Expresso 1 kg bags were priced correctly at a higher price than the unmarked Belleron Classico bags. Meadow Fresh XXL Honey peppers were unpriced.

W5 Blue water toilet blocks were hidden on the top shelf in an incorrect location and stacked behind the lemon water variety.

In the meat fridge, cubed lamb had no price. There was no XXL sausage, but the higher priced South African variety sat incorrectly under the lower price tag.

Despite the store being busy, numerous large palettes of frozen food stacked 3 crates high cluttered the frozen food aisle making passage almost impossible. These pallets were just sitting there, not being actively unpacked. Empty cardboard boxes litter the shelves and aisles as trip hazards.

A final point of note: The Bakery was closed due to either poor maintenance or defective machinery. There were no baked goods. ZERO. I went to Asda to complete my shop.

I wrote to Customer support to document my concerns and was initially fobbed off with a reply that revealed that they hadn't even read my complaints.

LIDL management should be ashamed of this store.

If you have a Lidle store within easy travelling distance then that is the place to go for the majority of your weekly shopping.

There isn't a massive range like some of the slightly more upmarket supermarkets but the range is good. The quality is fine and the prices are generally excellent.

The store that I go to in Tottenham Court Road is always extremely busy. The staff are rushing around but always available and always friendly.
Yes, the range is limited. Yes they probably still too much ultra-processed food – but you don't have to buy if you don't want to.
When you compare the staff availability in Lidl with, for instance, Waitrose, Lidl wins hands down.
If you compare the prices with any other supermarket's then Lidl wins hands down.
This seems to be the first review here with anything over two stars.

What's the matter people? Had a bad day?

Go to Lidl for your basic shopping and then if you want something a bit more flash/unusual/more to your taste then go to another supermarket for the rest. Morrisons is good. Marks & Spencer's is great – if you want to pay the prices.

WHY HAVE LIDL REMOVED MARIBEL YEAST EXTRACT FROM THEIR SHELVES REPLACING IT WITH MARMITE. MARMITE IS MUCH TOO HARSH FOR ME. I WOULDN'T EVEN CONSIDER BUYING IT. MARIBEL ON THE OTHER HAND IS FAR TASTIER, MUCH LESS HARSH AND VERY MOORISH. I'm obliged to give a date with this review which in this case is totally irrelevant since I've been trying to find it in Lidl for months now AND IITS BEEN MISSING FOR MONTHS. LIDL PLEASE BRING MARIBEL YEAST EXTRACT BACK - MARMITE DOES NOT COMPARE IN ANYWAY IT IS HORRIBLE UGHH..

If you want to buy sub-standard rotting fruit and vegetables Lidl’s your place!!! Oh and mouldy crumpets too. My local branch of Lidl has been trying to pawn off rotting food to paying customers for years now and despite complaints it only seems to get worse. Inside every sealed plastic bag of fruit, at least one piece is rotten. The other day I went to buy some sugar snaps and they were only fit for the compost bin. Coupled with this are sky high prices. Basically they are a company content to rip off their customers. Oh and let’s not forget their back breaking baskets. Too large and heavy to carry around so you drag everything around the store and then hurt your back at the check-out either trying to haul the thing up onto the conveyor or having to bend down individually for each item. You can also forget about buying a loaf of fresh bread from the bakery after 3pm. Those shelves will remain empty until close at 9pm! Last but not least, in a rush? You may think you can nip in for a couple of items but guaranteed you’ll have to queue for at least 10 minutes if you want to get served by a real human being rather than self-checkout. The staff at Lidl try their best but as someone else wrote, the rot starts at the top.

This corporation’s disdain for their customers is unbearable, bordering on discriminatory. They know that poor customers getting home from a weekly shop on the bus with kids in tow are not going to have the luxury of jumping back into their car and wasting half an hour arguing the toss over a whole bunch of rotten bananas carefully concealed in the - oh so many - plastic bag. (Every Lidl bit of plastic going into landfill 👏👏👏) No. They’re literally banking on them sighing and throwing them in the bin.

I have spent tens of thousands of pounds in Lidl (it’s my nearest supermarket) for over 10 years but NO MORE.

This review relates specifically to your blue plastic baskets, nothing else.
Please can you give them a good scrub!? They are so filthy that I really don’t like putting my shopping in them and dread to think what’s lurking in the bottom of them.
Thank you.

I have shopped in the Hastings store since it opened and used to find the store fully stocked and the staff cheerful and helpful,but over the recent months there has been a distinct change the shelves are more often than not bare but pallet loads of produce line the aisles waiting to be put out and the staff under severe pressure trying their best to get the stock on the shelves.Apparently Lidl UK is being managed by British management now instead of German management ,the new management have stopped night work when the stock was put out and the staffing levels are being cut which is why the store is such a shambles,the staff are demoralised and under a lot of pressure they are not to blame for the situation the rot starts at the top I am seriously considering shopping at Aldi which is a shame because I like the staff a Lidl.

Well thank you Lidl for completely ruining was supposed to be happy experience. I joined Lidl plus after shopping in Lidl on and off for many years. For quite a few of those trips I was asked if I had Lidl plus. A couple of weeks ago in a more local store to me I succumbed when the lovely staff there explained the advantages,I was happy to receive a free cotton bag and decided that I’d go more often when the points would eventually give me some advantages.
I have done so for the last two weekends and was lucky enough to spin the wheel last weekend and won a £10 off my shop voucher.
Unfortunately, as it was running out today? I decided because we were visiting in Hastings I would do my shop at the Hastings branch. I say unfortunately because the whole experience has left me feeling extremely unhappy and I truly wish I’d just not bothered about finding the local Lidl and forgone the £10 prize.
When I returned to my vehicle & after packing the shopping away, I realised the £10 had not been taken off the bill. I had scanned my phone before shopping and if this was wrong then the till operator should have said, both my coupons were activated and as far as I was aware the amount comes off at the end of the shop. Yes, maybe I should have checked it at that point but previous prizes I’d won just went through as I shopped. Also, the till had a long queue and I was aware of others waiting behind me so I was trying not to delay others.
If this was the only problem I encountered I’d just chastise myself for not being more careful but the treatment I received from the manager, who I asked politely if he could help and at this point I was unaware was the manager, was extremely unhelpful and in fact in my opinion offhand, unprofessional and very rude. He had no intention or interest in helping me and told me I should have checked at the till and that there was nothing more he could do. Which is fine if that’s true, it was my oversight and inexperience with using the Lidl apt that was at fault but if that man is a manager he needs retraining on respect and care of Lidl customers. As I said I was unaware that he was the manager until I asked if I could perhaps speak to one, his curt reply was “ that’s me, I’m the manager “ I think even he would have been able to read the shock on my face. Lesson learnt though on my behalf, Aldi may not have coupons and points to collect but I’ve never felt less than worthy shopping at Aldi. £10 off my shop swayed me to shop Lidl, never again!!