198 Tollgate Road, E6 5YA London, GB
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Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.
198 Tollgate Road, E6 5YA, London, United Kingdom
2.8
3 reviews
Hasn’t replied to negative reviews
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Frustrating for cash payments. Not a single cash self checkout, stopped going to Lidl because I buy just a few items daily and pay cash which in Lidl means waiting ages for people to checkout massive baskets with cashier (usually only see just 1 cashier at a time as well).
I am a regular Lidl's customer at the Tollgate Road, Beckton Branch, LONDON. My shop, on Saturday, included 2 mangoes. Two days later both mangoes were clearly inedible. Returned the items with proof of purchase to the branch, but was told by the Floor Manager on duty (2nd September) that I should have returned the mangoes the day after purchase and only on this occasion an exchange will be given but in future nothing will be offered.
The item sold was clearly not fit for purpose.
Lidl's after sales service needs to be reviewed if they wish to retain customers in future. For the price of 2 mangoes (£1.29), you have lost a regular customer. I will be taking my custom elsewhere in future.
How it is possible such a big store like Lidl to don’t have priority tills for pregnant women’s or people in need?? Shame on you !!
Reply from Lidl GB - GB0658
We'll get this raised with the regional team as we're always looking to ways to make improvements for all our customers. - Ash
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