Lidl GB - GB0671 Reviews 4

Why can’t they follow their own policy and also learn to like their customers. I like Lidl products but their staff all have a rather unfriendly approach, this needs fixing

Their policy of only exchanging tinned food items within 14 days of purchase is ridiculous as it doesn’t take into account food staples which most people will have in their kitchen cupboard. My purchases were made in December and the expiry date on the tins are September 2027, but unfortunately I was unable to open using the ‘key’ on the tin, it broke off on 2 tins and despite the faulty key opening this policy stands.Lidl Customer Care Team have responded to clarify it is in fact 30 days from date of sale. I feel they failed to realize my experience has damaged their brand reputation all for the sake of less than a fiver but it was not a financial issue, it was a managerial one. Their response to my complaint was prompt and apologetic, and I do appreciate and thank them for that.

Have previously purchased the Deluxe Extra Fine Beans.
On this occasion I just picked up 2 packets and chucked them in my basket.

Unpacking at home I discover they are standard thick beans. To boot, a few old and blemished ones were added in!

Grow up Lidl!!

Stop scamming people! You have this strategy of giving the impression that people are getting a great deal.

Well you are doing quite the opposite.

You continously try these little petty deceptive practices. The fruit and vegetable are aways suspect and always dearer than Asda yet the quality is the worse of all the supermarkets!

I feel like going to the store and throwing the garbage (beans) at your staff face for the inconvenience!

You

I've been a customer for lidl's in Wallington(surrey) for over 15 years.
We must spend easy 5,000 a year with them.
They recently brought back parking fines, after a refit with the store

One of the managers said he would help us.
just bring in paperwork and he would sort it out which was very kind.
Then my wife went back with some paperwork
left it with someone they said they would sort it for us but nothing happened.
I went back in with the receipts and copies and the lady refused to take any details or offer any help in any way because of data protection even though I was offering to give my details with the receipts just to sort this out once and for all.
I left this door feeling very upset spoke to their head office and to be honest there attitude was just as bad refused to take any details so from this day fourth we will not ever use lidl again.
Worst customer service I have ever experienced.