Lidl GB - GB0691 Reviews 3

Don’t ever buy a box of Puglia Primitivo red wine from Lidl. I made that mistake last week. It is absolutely disgusting. Where does it come from and what’s in it? A nasty brown residue left at the bottom of the glass and a very unpleasant taste.

We had the worst, most shocking shopping experience of our lives. Despite never written a review online before, this event left me feeling compelled to share. Words can't quite describe the hostile environment that is Okehampton Lidl.

Despite the dirty aisles, and chaotic set up, it began well. But this was a very high standard in comparison to what followed next.

As we began to pay, the manager came over to inform us, a group of adults, with one lady's 14 year old son, that we would in fact not be able to purchase any alcohol with our £200 weekly shop, full of vegetables and bread. They claimed that this was because she saw him pick up a bottle, and although we explained this was due to his suffering mother's back issues, there was no convincing. Due to their already understaffed workforce, this caused a great hold up for all other customers as we explained.

It is hard to know whether the shoppers or the staff were worse. We were bombarded by rude and impatient other clients shouting at us, making us question why we even dared to enter the shop in the first place. This extended to the parking lot, as when we shakily unpacked our shopping, threatening men in cars were hurling abuse at us, as women tutted and murmured insults.

Ironically, we were ultimately criminally served alcohol, as they embarrassingly forgot to flag up the 18 pack of beers that were later scanned through. This was hilariously the only part of the shop that the 14 year old was interested in drinking.

So well done Lidl! Gold star for stopping a middle aged woman from buying a bottle of Pinot Noir, but letting a 14 year old get absolutely hammered!

We appreciate there is little that could be done to prevent such unpleasant customers in your shop on this day, as we have never experienced an environment like that in a Lidl store like that before. We can only conclude that it was inspired by the low level of customer service and even worse management of such a badly run store.

Hate the place. Checkouts never open. Throw the stuff at you when you go through. Everytime I go in there I regret it.