Lidl GB - GB0772Reviews 

2
TrustScore 3 out of 5

3.2

272 London Road, SS7 2DE Southend, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.


Contact info

  • 272 London Road, SS7 2DE, Southend, United Kingdom

3.2

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(2)

1,009 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Lidl lowest prices because sell dead plants!

Lidl sell plants for the garden, on the day of arrival, they are so dried up they sit in dust.
You are still expected to pay the full price hoping they will revive if you get them home to give them a good soaking!
I complained to two store manager who told me if they die off, not worry as they go back to the depot and are used for compost?
So why sell them I the first place?
It is not just one store, it seem to apply to all Lidl stores.
I now refuse to shop at Lidl, so many times they sell dead plants, they are just sitting in dust!

May 24, 2024
Unprompted review
Lidl GB - GB0772 logo

Reply from Lidl GB - GB0772

Sorry to hear this! We'll get this raised with the regional team to address internally. - Hilary

Rated 5 out of 5 stars

Lidl store London Road RILEY

Lidl store London Road, Southend.
I visited today and wow I was served at the checkout by Riley and I can honestly say he was the best checkout assistant ever and here's why.. I'm in my sixties and I'm slowing down a bit and am totally fed up with being served by sullen, miserable staff who don't acknowledge you and speed the items down the conveyor as though they are competing in an Olympic challenge. Not so Riley ! he said l'll wait until you've got your bags sorted in the trolley. Then he put the items through at a pace I could keep up with, instead of rocketing through it and letting the goods pile up at the end of the belt and standing there looking as I break out into a sweat trying to keep up.
I left the store feeling like I HAD BEEN SERVED not sent into a breathless frenzy. Thank you Riley YOU ARE A STAR. I fully appreciate that other customers may want to whiz through but you've got self service and the faster lanes, how about a lane for people who want to shop at normal speed? give Riley a medal for excellent customer service and he didn't make me feel like a little old lady either.

October 16, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look