Lidl GB - GB0871 Reviews 9

Having replied to a follow up email from them about my last negative review, they requested me to tell them what went wrong, I did in detail, I guess they don’t care even though I told them I would abandon shopping with them and go to their competitor from now on. Normally companies want to keep hold of loyalty, Lidls obviously not. The customer service is beyond disappointing

The Lidl offers are a con that is advertised on their website as weekly offers. They should clearly show you need to have an app and the offer is not a real weekly offer as an oap I felt cheated. The employee I spoke to was very offhand and no help. Have asked him to register my complaint about false advertising.

On the 16th of January 2025 me and my partner went to Lidl Tottenham Court Road store and had the worst experience ever with a supposed to be the store manager, as he said so! It has happened at about 18:45pm. We were at the self checkout and had many people queueing, and had already 2 customers using the self checkout and were waiting for a staff to come and help them but the 2 staff who were there to help, one was closing a cashier and the other had his back turned to all the customers. We were next in the queue and I spotted the last cashier further away from us free. As I was making my way to go to the cashier, I was approached in a very rude manner by the guy who was closing one of the cashier and he asked who said for me to come and use the free cashier. If he was doing his job properly, I would not need stay waiting for more than 1 minute to be called over and just make worse for the enormous queue that it has always there. If that was not enough embarrassing, he called the security and said we were harassing him, which obviously was the other way around. His customer service skills were very poorly. We felt mistreated and humiliated in front of all the other customers. Luckily, his colleague called Besmir saw the scene and help us out. Besmir was very polite and handled the situation very well, while the other guy was still pulling faces and acting very sarcastically while we still finishing to pay for our shopping. I am very unhappy with the way the situation was handled by this guy. I hope something will be done so other customers experience what we did.

The reader has probably heard of the Mary Celeste, the merchant brigantine which was discovered adrift in the Atlantic Ocean on 4 December 1872, devoid of any human?

Well, that was Lidl, Transit Way, Plymouth this very morning.

I had received a voucher on my digital Lidl app which offered me ‘one free bag of Deluxe Christmas Crisps’ upon spending £30 on one shopping trip. Needless to say, as was generally the case in the store, there was no-one to ask. The shop was once again devoid of any Lidl employees other than on the till.

The difficulty I needed to enquire about was not being able to recognise any of the crisp flavours on offer, namely: “Pigs in Blankets, “Stilton with Onion & Thyme” or “Baked Camembert”. I chose the only flavour I could find, that of “Roast Chicken” (which wasn’t listed in the Lidl app) and presented the £1.15 bag of crisps to the young man sitting at checkout four.

“Are these the correct crisps?” I asked, as I was unloading the shopping trolley of my forty-two items on to the conveyor belt.

“What do you mean?” he asked.

I explained that I had received the free offer of crisps on my digital Lidl card.

“You would only get them free providing you spent £30”, he said.

“Yes, I know”, I answered. “But I need to know if the crisps were the correct ones as there was no-one in the shop to ask”.

I knew full-well that the shopping items amounted to well in excess of £30, but as he sat there motionless while I was still emptying my shopping trolley, I paused and asked him if he wanted me to mentally count the value of the items which I had placed on the conveyor.

He answered in the negative so I continued to empty the trolley.

Putting my items through and pausing when the amount stated on the till LCD-readout read £31.96 he said that I would obtain the crisps for free in accordance with my phone app, but that they would be offered for free to me at my next shopping trip.

“Whatever do you mean?” I asked, rather unsure as to whether I now wanted them or not.

The checkout worker repeated what he said in that the crisps would show up as free during my next shop at Lidl.

“I’m not sure whether I want them, then”, I replied.

This quite surreal conversation continued a minute or two, with additional customers joining the till queue as every second passed.

A young woman in the queue behind me kindly interrupted the young checkout operator and asked what he meant as she had been listening to the conversation. She didn’t understand him, either.

Again, this quite bizarre conversation continued another couple of minutes; this time between the three of us. She said that she had no idea what he was talking about when he stated that I would get the free crisps when the amount I had spent surpassed £30 (as I said above, the value of some of the items amounted to £31.96 with several more articles waiting to be checked out). Again, I kept showing him that the amount “so far” had exceeded the £30 ‘trigger’ and repeated that I had no idea what he was talking about when he said that I would get the value of the free crisps “on my next visit”.

“But why would I not get the crisps free now, when I have already been given a reduction of other items as per the digital Lidl card’s vouchers?”

He said that he knew what I meant but that it was “difficult for customers to know why… in fact, it was difficult for even him to know why!”

The three of us then continued discussing this weird matter in front of an ever-increasing queue of customers.

It was not until another Lidl employee came up to us, took my phone and entered the code into the till, thus giving me the free crisps in accordance with the Lidl app.

I really wish that I’d not bothered. The whole event was highly embarrassing and delayed unnecessarily other Lidl customers. All I had originally asked was if the crisps that I had picked up were the correct ones and pointed out to the checkout operator that the shop was like a “ghost store” with no-one to ask.

On top of all that, I have just checked my Lidl receipt and found out that the checkout operator has not given me a 20% discount that I was entitled to on a pot of plain soya yoghurt, so that’s another letter I shall have to write.

Welcome to the joys of shopping, 2024-style. Not.

Absolutely shocking customer experience this evening.
As a family we shop at Lidl on a weekly basis to do our weekly shop. We never normally shop in a specific store, as it depends on work/family commitments.
This evening I wanted to exchange a bottle of wine that I tried to enjoy on Saturday evening but alas had corked. I didn’t have the receipt nor Lidl plus as my wife has that
The duty manager refused an exchange and the cashier stated I quote
“Use a nail and a high heel pair of shoes, I do it all the while”
I was just gobsmacked but and as stated as a family we spend a lot of money at Lidl but I will never, ever enter another Lidl again
I have worked in retail management for 15 years and seriously my experience in that store is some of the worse I ever seen

Plymouth Transit way Lidl.
The service in this Lidl is a disaster, they behave like a gang, they are not nice, they are lazy and they laugh at the customers, the management does not care about the products on the shelves, I live in the area but I have to shop 5 miles from my place of residence because in this Lidl there are never all products, they just stand outside and smoke cigarettes , definitely don't recommend !!!!

I’ve decided to boycott this disgusting supermarket for their stance on where they source their chicken from. It’s pretty well publicised that they buy from inhumane chicken farms so never again will I set foot in any one of their stores. Profit before animal welfare. Have gone to the other budget supermarket as people call them but for me the quality of the food is far superior to Lidl’s and the staff are much more pleasant and helpful too.If only the star rating started at zero because that would definitely be my rating