Lidl GB - GB0878Reviews 

Went for shopping around 14.56, made to wait for more than 5 minutes to approve my age . CA by the name of Baba, don’t know his actual name as he did not have a name badge nor a headset, camera or a high vis, so rude that I had to leave my shopping.

£90 parking ticket whilst shopping at Lidl, Hayes. Beware!

I carried out shopping at Lidl in Hayes on following date.

Lidl store.
Location: Hayes, London borough of Hillingdon.
Date:22.04.24

I spent 1hr20mins shopping at Lidl with 30 mins queuing on top. I recieved a £90 penalty charge notice from Parkingeye stating I had exceeded their 90 min stay.

I have several points to make here:
(1) Tesco's have a 3 hour stay which allows you to browse longer resulting in greater sales! The 90 minute limit plus the extensive queuing time in Lidl suggest you should have maximum of 1 hour to shop before you got to think about queuing. This will result in shorter shopping time and fewer sales for Lidl.
(2) If lidl had more people working the tills (there never more than one till open) the customer would be able to exit quicker.
(3) There are no signs instore reminding customers that they have a time-limit on shopping! If there were customers would think of leaving the store sooner!
(4) I have shopped with a trolley and have STILL been asked to use the express checkout and you know how difficult to imposible that is. I was told they do not have anyone available for any of the checkout till. This is unacceptable.
Several days later I went instore asking for a manager and was told "we're all manager"...lol. They advised there was nothing they could do about the parking notice ...what a joke!

06.05.24- I emailed Lidl as requested, no response from Lidl. I guess they feel they have no response to give?
14.05.24- still no response from Lidl despite email sent 06.05.24.

25.6.24
Lidls emailed me asking for copy of the parking ticket which I sent them ... no further update from them. I dont believe they will do anything. They should put up signs inside their store warning their customers of limited shopping due to limited parking time but they have given no indication of looking after their customers in this respect.

Terrible staff especially the security and managers totally rude and oblivious of how to interact with customers

This is the Uxbridge road, hayes lidl specifically, I can't comment on others as not used them.

There is hardly anything on the shelves in some sections. The tills only have 1 or 2 open even at busy times. The self service tills are a joke. They are too close together so you can't put the basket up on the podium. Also if you do manage it it touches the shopping of the till next to it and stops that one from working properly due to changing the expected weight. The basket also rolls out of the podium on its wheels. So the floor is the only option. Everyone puts the basket on the left instead of the right as that it the way people face to use the till. I do the sane. Has been this way for years. But just lately, since my abdominal surgery this one male worker keeps moving my basket to the right and saying 'no, this side'. I am the only person he is doing it to. Everyone else still there with their baskets on the left of them. So I am being forced to twist to the right side and bend, right where I had my surgery. If I move it to the middle in front of me, so neither the left or right side, he comes along and moves it to the right. Very annoying, but also very selective. Why me while ignoring everyone else with their basket on their left. I ended up bashing heads with the person on the till to my right as a result. It is dangerous to insist that one has their basket on the right when ignoring the others with the baskets to their left. Staff need hazard
perception training or something. If it is insisted for one it needs to be insisted for all so that everyone has their basket in a position that prevents two people bending down and colliding heads. I will be moving the basket back from now on and asking to see the manager if this worker continues to put in hazardous situations or insists I keep hurting myself by bending and twisting to crush my surgery site. Or I might start using the podium and allow the basket to cause issues or roll out to crash on the floor. Not a very pleasant store to visit at all.