Lidl GB - GB0933 Reviews 2

TrustScore 3 out of 5

3.0

23 Cottingham Road, HU5 2PP Hull, GB


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Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.


Contact info

  • 23 Cottingham Road, HU5 2PP, Hull, United Kingdom

3.0

Average

TrustScore 3 out of 5

2 reviews

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1-star

Replied to 3% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Using lidl every week love the vegs and…

Using lidl every week love the vegs and fruit but they need to give more training to the worker about manners and how to serve the customers.
There's this specific worker don't know her name because she doesn't wear the tag name but she's in my eyes 100%rude. She sat at the tills on her side means that the customers are packing the shopping and they only see is her back,she has long hair covering her face,she never turns herself to.the customers,she only speaks to say how much customers need to pay. I customer pay with cash she doesn't turn to the customer to give the change or to say thank u,giving the impression she doesn't want to be there. You can find this kind of service at lidl Cottingham road hull

July 29, 2025
Unprompted review
Rated 2 out of 5 stars

Constant battle

It's a constant battle being disabled battling getting round the store in cottingham hull, they put loads of extra shelf units upon the ends and often leave cages full in the way of getting my shopping. The staff are friendly apart from one member who Lidl delt with after refusing me in the basket checkout because I was in a wheelchair, he said it would take too much room up, student or not he had no rights to refuse me. I don't attemp to go through the checkout anymore as I think I am going to get refused again. I am just getting fed up of isles blocked and too high fridges so I have no chance to get my shopping. I suggested a staggered shelving system so it gives the disabled the same rights to pick their food but I was ignored I bet it never got to board level. They just throw a small voucher to you and go away but there not fixing the issues. Staff arnt available to assist me 99% of the time unless I get there at 8am but cages are all over so I can't win. Why can't they empty them and put them away before the shop opens. This Friday gone was the worst, no one to help, cages every where and not allowing for football fever. I went away with half my shopping. I messaged Lidl on X but I have to keep repeating the story 3 times I get depressed that I should have to go through this alot of the time. I don't have a car so very limited where I can go yes Lidl is cheap but not when I have to go elsewhere because I can't get to the shelving or the layout is so bad it's nearly impossible to get round,

June 14, 2024
Unprompted review
Lidl GB - GB0933 logo

Reply from Lidl GB - GB0933

So sorry to hear this Peter, if you wish to provide further details please email customerservice.reviews@lidl.co.uk - James

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