Big on quality, Lidl on service.
I cant log into my account. The customer service department is manned by artificial intelligence which hasn’t helped. There doesn’t appear to be a human on a phone support.
July 17, 2025
Unprompted review
Location
Switch locationDalry Road, EH11 2EF Edinburgh - Haymarket, GB
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Company details
Written by the company
Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.
Contact info
Dalry Road, EH11 2EF, Edinburgh - Haymarket, United Kingdom
2.8
Average
5 reviews
Replied to 3% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The complaint was filed in September
The complaint was filed in September, but no response is received from the company. No apologies. Lidl
does not care to
improve their service.
September 18, 2024
Unprompted review
Reply from Lidl GB - GB1000
Sorry to hear this, Simon. Please email customerservice.reviews@lidl.co.uk with more information and we'll be more than happy to look into this for you. - Farrah
Spend £170 in Lidl, pay £90 for parking
Spend £170 in Lidl, then pay up to £90 for parking. LOOK OUT - 1 hour 30 minute max on parking at this Lidl.
September 23, 2023
Unprompted review
Reply from Lidl GB - GB1000
Hi Fran! We're sorry to hear this. Please email us at customerservice.reviews@lidl.co.uk with evidence of your shop and a copy of your parking notice. - Farrah
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