Lidl GB - GB1372 Reviews 8

spent a lot of money here yesterday 21/10/25 at the till the free bakery item did not register, my mobile app clearly showed spend £10 and get a free item, we spent well over £30 the till operator knew us as regular big spending customers and even he could not understand why it did not register he even used my mobile and confirmed the offer was there and could not explain it.
I asked him to leave it and deduct the 80p he did but seemed put out and threw the item away, I would have expected a show of goodwill and given the free item instead of throwing it away i accept that it could not be resold.
poor way to treat loyal regular customers specially when staff agreed that we should have been honoured it.
Dont,t expect them to reply they never do too aloof to do that

Emma & her team at Lidl Chapel Allerton are excellent unfailingly polite& helpful,despite certain customers picking up & discarding items in the wrong location. Ten out of ten.
Thanks so much.
Chris Leeds.

How lovely to be greeted with a smile and "How are you" every single time from the lovely Michelle at Harrogate road Leeds, no wonder her queue is so long, everyone wants to be served by her! she is a great asset!..great products and good prices too!

Can't access the Lidl app while in my local store. The app will show the membership card barcode to be used at checkout, but the vouchers and offers need a connection so that you can view them while shopping. There is no wifi in store and the data connection does not work once in the store. Customer support so far have been unhelpful and request that I only use the barcode in the app at the checkout. Poor on so many levels.

Just been in and as usual in this store managed to 1) get overcharged again!! for an item I hadn’t got , then got 2 items priced up in red @ £1.39 on shelf only to be charged at £2.49 so was overcharged by £7.47. Young boy at till couldn’t understand but eventually did £7.47 refund only to tell me when done he couldn’t do it unless I had my actual card ?? Paid by Apple Pay just 2 mins ago ??.
Please be very careful at this store as I’ve been overcharged at least a dozen times now and especially when they reduce items .

why would they be selling veggies expiring same day without selling it at a reduced price?

Very poor customer service and extremely rude staff in the Harrogate store.

I put in a complaint to Lidl and they couldn't even be bothered to send me a reply!

Went into Lidl to get some a bag of potatoes , carrots and sweetcorn for my family Sunday dinner. Got home and started to prep to open the bag of potatoes and when I got the potatoes out of the bag only to find woodlice crawling all over them which was awful , then opened tin of sweetcorn and carrots which were full of slime and green to which I then had to throw away, this is unacceptable and I will not be shopping here again. Definitely not what I expected.