Molesey Road, KT12 4RG London, GB
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Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.
Molesey Road, KT12 4RG, London, United Kingdom
2.8
3 reviews
Replied to 2% of negative reviews
Typically replies within 48 hours
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Very poor attitude on the tills Sunday 6th July 25. It was almost a joke. Damage product I ask to leave. I was told it was fine despite product looked dropped in a corner. The cashier then walked the product back to the chilled Cabernet before serving me and barking hostile instructions at me. Not sure this shop is worth the agro.
I wish I could give zero star if possible.
I went to Kingston Lidl store for shopping on 20th June. There was an error in the refund, but the store manager Tofazzal refused to correct it. For a less £1 difference, he asked me to come the next morning or call the customer service to solve, but it was evening and customer service line was already closed. I don't understand why he couldn't solve it in store at that time directly rather than asking customer to come the next day or call customer service, which makes much trouble on customer and make no any sense.
I contacted Lidl customer service via email to complain the experience and asked to solve the issue. They said they have passed the email to some department to investigate. After one week, I asked if any result came out. They said they cannot tell me anything about the investigation result. I wonder what the point is to contact Lidl customer service if they don't help anything. They didn't solve any issue or help their customer!
I gave up but would like to share my experience and thoughts about the Lidl store and customer service. Then I found here and 69% of people gave 1 star. Anyway, I would not visit Lidl store anymore. The quality is not as good as other stores, and the price is not that competitive. More importantly, it's not happy shopping experience in Lidl.
Reply from Lidl GB - GB1503
Oh dear! Sorry to hear this! Please email customerservice.reviews@lidl.co.uk with more information so we can look into this. - Hilary
As usual racial profiling at our Hershan Walton on Thames store. Anti Irish! Disgraceful and unwarranted. Moreover without any recourse to evidence!!!! I don't shoplift
Reply from Lidl GB - GB1503
Hi J! Please email customerservice.reviews@lidl.co.uk with more information. - Farrah
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