Lidl GB - GB1544 Reviews 4

Where has my 10% reward gone? Literally do a big shop so don’t need to shop for a week but the loyalty reward only lasts a few days. Your app is a con job. And when I do manage to use it , it mysteriously doesn’t work and you have to go in and argue to get the discount. Rubbish app. Get rid and lower your prices.

I normally do my regular shopping at Lidl Poulton
On this occasion I was not impressed by the cashier.
Till ID ending 4738
No Welcome...No Please or Thankyou
And rude when asking for a hard copy receipt
Also charged more for 2 items than was advertised on the shelf
Not the best experience

Today it was quite busy at Poulton-Le-Fylde but I enjoyed shopping at Lidl.I joined the queue patiently and when it was my turn to pay goods, CAZI the Lady At The Till bagged up all my items into my bag to expedite the flow of customers ! She was so nice and patient doing the work for me. Please give her A Commendation from me LIDL Head Office Bosses and thank you. I will be back tomorrow and thanks to all LIDL Staff but especially CAZI who is so modest and incredibly helpful xx

Dear Lidl Head Office,
Regarding my visit today 18th August 2024. Time 3:30pm when I was checking out

I am not one to complain about service. I know sometimes people are in a rush, and maybe they forget to ask if you need your receipt, or say hello to you, or wish you a goodbye, or to look at your as you are standing before them, and somehow forget to say a single word. But all of these things just happened at my visit today to Lidl.

I am a newer customer of yours. I did miss a week or two, as my Mum passed away, and I just couldn't handle being out and about. This was one of my first bigger trips out-the weekly shopping. Something I look forward to with Lidl, as there is always something new and interesting, your staff are usually quite friendly and these are all important to me and where I choose to spend my food bill.

I was absolutely shocked today when I came to my time in the queue for me to see the check-out assistant. I looked at her and smiled, and she made no contact with me, whatsoever. She looked away the whole time. She was not speaking to someone else, she was not training someone, she simply ignored me. She never asked if I wanted a receipt, she didn't engage at all.

I want you to be aware of this, as I know times are hard for all of us, including our favourite supermarkets, which in my case is Lidl. I know I am also feeling low, due to grieving the unexpected death of my Mum. Of course, the checkout person wasn't to know that. However, as a common courtesy, great customer service and just human decency, I am shocked and still feeling very badly about walking out of your shop being treated like I didn't exist.

Thank you for your time and attention,
Ben Walker