Lidl GB Reviews 

Bought a bottle of John Barr whisky from Shirebrook store as in area but 20 miles from home. Got home and in the evening facied a tipple, upon opening the bottle it had a cap in like a vinegarette bottle so i could not pour it contacted customer services to advise them this still waiting for a reply. I took back to store next day at my expense having asked for reimbursement fron Lidl under Sake of Goods Act 1979 and as amended 1994.
I would never shop here again, no respinse, not custoner focused, more interested in profit than maintainting a lotal customer base.
Avoid these onanists at all costs.

I picked up a pack of raw chicken from their fridge. it was burst and rancid the liquid spilled all over my shirt trousers and shoes stood there stinking...oh yuck ill put that in our bin their employee said. no action no apology I had to decontaminate my clothes my car etc still trying to get an apology months later no health and safety appalling customer service latest is an offer of a £5 voucher if I can supply the barcode ! Might not have been alive is there no food standards?

Fresh lamb joint disgusting. Obviously frozen en route from perhaps NZ.. Tough as old boots- possibly an old sheep certainly not worth over £14.Never buy their own food any more only brand labels

Never had cause to complain until now. We have noticed over the last few months of out of date food on the shelves or short shelf life and fruit and veg not very good. Today was the worse. We bought fruit yesterday which was hard peaches and green bananas to give some sled life, and tangerines were soft. Today, bananas were brown, peaches were soft and all bad inside, tangerines were hard. This is fruit too long in a fridge, there was no shelf life date on any one of them. The meat is not as good as it was. Sorry, I’ll only be shopping in there for the textile products in future! By the way, Morrisons are not far behind these.

I have shopped at Sainsburys for 20+ years but thought I would give a new Lidl store in East Grinstead a try for a large weekly shop, I wish I hadn't bothered! Apples, tomatoes, melon, all rotten and inedible with 3 days. A loaf of bread had livid green mould the size and shape of a thumbprint(urgh.......!) after 3 days. Luckily I didn't try the meat, fish or poultry........I didn't fancy a trip to A&E!
At checkout I was charged 5 times the advertised price for one item which I spotted once in the carpark.......in fairness, they did refund this but I could easily have missed it.

Why's everyone bad mouthing this European treasure? Good luck getting through our dark brexit future without them.

Lidl's own Chicken and Gravy pie.
I wasn't expecting a lot of chicken because most pies are very scant. I did expect 25% chicken and what I got was a lot of gravy and six very small cubes not even the size of an oxo cube. The picture on the packaging is extremely misleading and like many stores should be reviewed by the ASA (Advertising Standards Agency)

Never had a problem. Helpful staff, great products, excellent value, what's not to like?

Yesterday,in Redditch bought 3 bottle of wines.but when I check it at home,on the receipt was 4.Someone tricked me...

Purchased fruit last three visits … ALL gone rotten within days and still not ripe 🤢🤢🤢🤢

Zero stars for this awful company and stores. They clearly have no respect nor value for customers that they need to SERVE not abuse and we pay their wages, salaries, contractors and their profit depends on us as customers. They clearly find their staff in the dump.

Threatened and sworn at by security for simply completing a transaction and experienced technical issues on their side— Lidl failed to take it seriously.

This review reflects our own personal, first-hand experience at the Lidl Romford store (Atlantic Boulevard) and is an honest account of what happened to us and how it has since been handled.

My older mother and I were shopping at this store on 31 August 2026 when a security guard shouted at us, swore at us, and threatened us — including telling us he would "drag us out of the shop." A female staff member stood with him laughing and sniggering instead of helping us with a voucher issue at the till. When we asked for their names, both refused. The store manager witnessed all of this and also refused to give us any names, telling us to "Google it."

We reported this formally to Lidl and to the security company, Mitie. Lidl's responses have been generic and repetitive, with no apology and no compensation offered — we were told to seek our own legal advice instead. We've since found out the security guard is still working at this store.

We've reported this to the police and to the Security Industry Authority (SIA), the body that regulates security guards in the UK.

If you've experienced anything similar — rudeness, aggression, or feeling unfairly treated by Lidl staff or security at any store — please don't stay quiet about it. Report it to Lidl's head office directly, and if it involves a security guard, to the SIA too. This kind of treatment of one customer affects how all of us are likely to be treated, and the more people who report it, the harder it is for companies to ignore.

We'd also suggest filming anything similar if it's safe to do so — Lidl's own CCTV is not even preserved and it has not been submitted for review, and getting a proper investigation out of either Lidl or Mitie has taken a lot of pushing. All customer-facing staff and security should be wearing visible name badges, and security guards should be required to wear body cameras, so incidents like this can't happen without any way to hold someone accountable.

Boycott this diabolical, atrocious company and is staff is to blame. It is precisely the reason why companies close down.

Lidl really need to review the quality of some of their sweet confectionery. The Liquorice Allsorts are worse than the cheapest rubbish I’ve ever tasted. They are disgusting. Hardly any liquorice taste, the fondant part is hard, brittle and every one of them tastes the same, and they are like a bag of mis-shapes. Tiny broken pieces, no uniformity bits of sweets in the bottom of the bag. Whoever is responsible for Lidl quality control needs sacking!

Just needed to leave their s review for Nathan Cottingham Road branch. What a lovely lad he is. No matter when you go in, he has a massive smile and is so helpful and pleasant.

We used Lidl all the time but there mince with added protein (pea) is awful what has happened to there taste testers on this product sorry will not be buying mince from you in future will still shop with you but very disappointed

Rude and arrogant staff including manager, refused to serve on till because i am paying by card,

Faulty tin opener-offered £10 as a good will gesture by head office to be put onto my Lidl Plus account but hasn't happened yet. Got refund of £2 at store.

So going back to head office to get the other £8.

The tin opener had a three year warranty just lasted less then 13 months. Store Manager at Stanningley Leeds store put it through as a garlic press that would of been £3.49 for that but the tin opener was £1.99.

Updated I was told to call by the Store Manager that she can't even put the correct item in a returns recepit.

So I put an email complaint to the CEO of Lidl. I've now got the £10 onto my Lidl Plus account.

It's not arguing to get back an amount that has been promised by Head office. That this so called Store Manager can't even do her job correctly.

It's called The Consumer Rights Act 2015 that clearly she doesn't understand.

Parking is bad, due to Arrow valley country park next door users, using lidl car park. Stock can be often missing even though stock that is ment to come in today in your adverts. Staff said not had delivery try the Bromsgrove store 10 miles away. Lidl was better when it was in Redditch town by the police staton, better stocked.

Fruit and vegetables are absolutely awful in Lidl across Plymouth.
Other than that Lidl has really good quality.

As extended family we all spent around £1000 per week in store until they ditched the 10% scheme and replaced it with a system not worth much at all. The staff secretly said it was to save money. They were not giving a massive amount. You needed to spend £250 each month excluding alcohol etc and in the same month you needed to spend a further £200 to get the maximum £20 discount. So in total to get £20 discount one had to spend£430 per month. That insensitive has gone and with it our custom

The Tondu store has just had self checkouts installed. No assistant till available when I finished selecting my shopping.
As a mature shopper these tills are not my idea of a great experience.
Im going to shop elsewhere if this happens again.