A staff member made me feel unsafe in the store.
Hello there,
I would like to share my troubling experience at Lidl, located at Whiteley, Rookery Avenue, PO15 7FN, on August 15, 2024, at 16:13 (receipt number 1669 413608/06).
When I asked to speak with the manager, a staff member claimed to be the manager and treated me with complete disrespect as a customer. I was subjected to verbal and emotional abuse by this individual, who even attempted to block my path and threatened to remove me from the store, preventing me from continuing my shopping. This incident occurred after I brought to his attention that the scale in the produce department was not providing accurate weights, as it was unstable on the shelf and had a default of over 300 + grams. The staff member dismissively stated that the store didn’t need a scale at all. I pointed out that if it was there, it must have been deemed necessary by the actual manager.
His response became increasingly angry, disrespectful, and abusive, making me feel the need to speak with a higher authority. He continued to block my way and threatened to kick me out of the store, even stating that I would no longer be allowed to shop there. I found this behaviour shocking and completely unacceptable.
Eventually, I asked another staff member to call the higher manager. The higher manager said he would address the issue with the staff member privately, which I respected. He then cut a piece of cardboard from a fruit box, placed it under the scale, and the scale finally showed zero grams. However, there were no apologies from either the higher manager or the abusive staff member, despite other staff members overhearing the entire incident through their communication system.
The behaviour I encountered was appalling and made me feel unsafe in the store.
I hope that appropriate action will be taken to prevent this behaviour from being repeated with other customers.
August 15, 2024
Unprompted review
