Lidl GB - GB1682 Reviews 3

I have been a long time user of lidl and I am now thinking of changing to a shop that does not treat every single person who walks through their doors as a potential criminal.

They have decided to change the layout of the tills by cramming more tills into a small area making it now very difficult to see which tills are free and which are broken or out of order, but before you get to the tills they now expect you to walk around a maze which is demeaning to anyone who has to use it.

As someone who suffers with Anxiety these changes are a terrible idea, but the hardest part to swallow is having to be treated like a potential criminal by having to check your receipt before you are "Allowed" to leave the shop. This is a disgraceful way to treat customers especially at a time when shops should be doing everything they can to gain customers and not stop them from wanting to enter the shop in the first place.

I think if I have to suffer having to go into the shop whilst it remains with this layout I will prefer to wait in the long queues at an actual checkout instead of being treated like I am a piece of garbage by a retailer who is showing their complete disregard for their profession and disdain for the customers they serve.

Received a PCN today due to shopping at this branch 3 weeks ago.
So I went in to the branch and liked to look for a manager/ customer service manager to see if they could waive it as I was a genuine customer. Talked to the lady staff Raluca, and she said the only way is to appeal online. I got it. However I told her Lidl should have made more effort to make their customers aware that they need to scan the receipt and register the car plate to avoid PCN. There are so many Lidl around the area and only this branch requires this. People who are not local or not come to this branch often will be caught.
I said Lidl should have been more considerate like, put more signed indoor, remind their customers or put a sign at the til! I said I wanna launch a complain regarding this.

Raluca then said I don’t know I only working here.
I said ok, and asked if I can speak to her manager. Then she said I’m the manager - shift manager.
I was shock. A Lidl manager sounds like Lidl customers are non of her business.
Then she pointed to some where at the entrance saying there might be something I can check which I didn’t know where she’s talking about and she didn’t look like want to help any further or agree to put up more signs.
So I left her alone and called Lidl.
Danny from Lidl’s call centre didnt do much either apart from saying it’s not their issue, it’s third party parking and the customers should be responsible to check the signs themselves.
He asked me to appeal online (I got it, okay and I have done it now), my call was to launch the complain about Lidl.

*the positive thing observed was the other young Lidl staff who’s next to Laruca (when I talked to her), he asked me if I sorted the issue when I left the store.
Apparently I had raised the concern and there’s a staff there asking around if the customer needs help on the scan (receipt) to reg car plate.

Today visited your store in ROSE HILL
asked for a till to be opened was told I had to go to self service which I never will so I said no thanks and he said he couldn't open till as no one to go on . I left a full basket on till and left. So I'll not be visiting any Lidl store again as I'm not paid by them to operate tills. Sainsbury's here I come.