Lidl GB Reviews 

I am writing to formally complain about a recurring issue with your website's stock availability and the disrespectful treatment I received from your customer service team.

On three separate occasions, your website indicated that a specific case fan was "In Stock" at a local store. Each time, I traveled 30 minutes out of my way, only to be told by the storekeeper upon arrival that the item was actually out of stock. In total, I wasted three hours of driving time due to your un-updated website system.

When I finally called customer service to report this and ask for assistance in locating a store that actually had the item, the representative was incredibly dismissive. He told me he could only call one store and flatly stated, "We are not that much free" to call different locations to check stock for me.

As a customer, I have suffered lost time and fuel because of your faulty website, yet your staff showed zero empathy and treated my request as a nuisance. I expect your inventory system to be fixed so other customers aren't misled, and I expect your support staff to be trained in basic decency and helpfulness.
(I am based in Leicester and this happened today around 4pm.)

Today July 10th I returned a pannet of strawberries to Lidle as they had grown slight mold in appearance , I almost just threw them away but decided to return them , wasn’t hopeful of a positive outcome , however I found BEN store manager at Shoeburyness , unbelievable , absolutely brilliant Wow what a Manager , so positive to me the customer , Ben apologized profusely and chose a fresh punnet of strawberries for me , he didn’t make me feel like I’m an inadequate shopper , on the contrary Ben was profusely apologetic , helped me chose a fresh punnet and couldn’t have done more , I was literally blown away by this amazing guy ,
THANK YOU BEN !

Shocking 😳 brought a family size bag of potato hoops only to find they had a shocking amount of salt in the bags, unbelievable as if you ate them they would make a child very sick and an adult,
It was if the bags had been given a few teaspoons of salt, very fine and laying in the bottom of the bags,so obviously well above the 6% stated on the bags !!
I did complain to customer service only to be offered a voucher of £2.. and a sorry.
So they just fob people off. SHOCKING. I just hope that there grandchildren don’t get given any like these.
We all know to much salt is very bad for our health…..p.s pictures available.

Went to Lidl on the 25th June to do my weekly shop ….due to a neck whiplash injury Iwas a bit slow on my feet…shop took 1 hour 40 minutes….I HAVE NOW RECEIVED A £90 PARKING FINE !!!apparently you only get I hour 30 minutes to do a shop!!!!
I regularly spend £150 a week at LIDL why do they have brain dead morons making these rules???

I have complained to customer services with no success LIDL are totally out of order ..,,unless I receive compensation I will NOT be shopping at LIDL again….

No basket's, (in Aldi the security return the baskets to the front door for customers. This one didn't bother. Just stood there with his arms crossed weather it's their job or not) went at 5:30pm too which I thought wouldn't be too busy and it was rammed. Prices are higher than Aldi even though it's a same owners. No protein bars, expensive shop compared to Aldi. Disappointed

There is a member of staff at the Lidl on Cowley Road in Uxbridge called Rashimi who is consistently rude to customers, and especially to me. She has no customer service skills whatsoever. I’ve never encountered anyone like her in that store. Her behaviour is unacceptable and makes shopping there an unpleasant experience.

Today, I came into the store and she immediately spoke to me with a rude, aggressive attitude and proceeded to rain abuse on me. Her tone and behaviour were completely unprofessional, and I was left feeling embarrassed and uncomfortable.

For someone working on the frontline for a brand like Lidl, it’s extremely disappointing that customers are treated this way. A local store should be a welcoming place to shop, not somewhere customers feel intimidated or disrespected. I hope this matter is investigated and addressed so that no one else has to experience the same treatment.

Wow i shop at lidli quit a bit but I will not be shopping at and store with ANP cameras you only get 90 minutes to do your shopping and if you go over 90 minutes its a £90 pound fine I have a disabled mother who walks slow.
Its been in the newspaper about parking eye issues fines
Asda 3 hours shopping allowance.
Tesco 3 hours shopping allowance.

Check online stock show good stock availability
I'm in this Horley store and stock is OUT!!
Drove 25 mile special for this sheet and nothing on stock
1 star is to much
U can close online site , is good for nothing!

Robot Lawn Mower.
Purchased March 2025, started erratic faults May 2025, faults reported (Contact Ref. 132318981)
Referred to NOVO uk their service agent who promised replacement parts, repair or replacement. No further contact from NOVO other than form responses to multiple emails containing lies and excuses - All retained!
This continued until April 2026 ( beyond 12 months since purchase) when out of the blue people were reporting receiving replacement mowers or refunds - I then again contacted Lidl to ask why I had not been refunded or had my mower replaced and NOVO refused the refund! Why - because after waiting so long I attempted to get the mower working again by self repair (with no reliable success) I had shared this publicly online AND with Lidl and NOVO.
I must here refer to NOVO’s first response “parts” being the operative word - had parts actually been sent as advised as a possible solution then fitting those parts was surely acceptable under warranty (had they been sent!) so surely investigating the source of the problem cannot be a breach of warranty conditions 13 months after purchase!
I do know exactly what the fault is and it is one poorly made and installed component that allows moisture into the cavity where the circuit boards are!

I went to Lidl kitts green this morning I go. At least 3 times a week lovely staff always friendly one member stands out his name is Dee so friendly always checking that the customer is ok goes over and above his job to help lovely man

The woman on the checkout wearing the yellow jacket is so rude with 0 customers services help I won't be going back

Zero stars review regarding the free offer of an activity on Lidl Plus that's in connection with TLC Worldwide.

I received my code to log onto the for a free activity. Found a free activity still not received that information regarding this. A complaint has been sent through.

We were always looking forward to the Alpenfest weeks and would load up our trolley with lots of delights. No more! Instead we get Asian and more Asian, American (known as a culinary haven?!) and now and then Italy, Spain or Greece. If I want Asian I go to my nearest Asian shop. I do not need Lidl for this. The only thing that makes me go to Lidl nowadays is the bakery. But how long will this last, I wonder?

What went wrong! Some of your fruit and vegetables are absolutley discusting every week I end up throwing rotten fruit and vegetables in the bin after only a few days of purshase. I have already boycotted your meat and fish section because of the same problem and now buy from a high street butcher and I will certainly be doing the same regarding fruit/veg. I would rather pay the extra to be able to enjoy what I eat. I was only allowed to put one date but this has been an on going problem.

White eggs, why are we being forced to have white eggs
Runny inside, half broke during cracking
Yellow was a washie yellow, no way as dark as brown eggs
I reported this last time I got white eggs
If you must supply white eggs give us the choice
This decision is letting the quality reputation down

I decided to buy some smoked salmon to go with my salad. Unfortunately it was extremely chewy and inedible. This is not the first time I have had to return food to Lidl’s. While I was given my money back it just doesn’t make up the disappointment and the cost of petrol to return the product. May have to decide whether my loyalty to Lidl’s is worthwhile.

The staff are very nice, and the food and pasteries are very maintained & cheap. love it!

​The new Lidl Plus system is a complete joke. The discounts are practically non-existent now, turning what used to be a loyalty app into a useless gimmick. It’s a total scam designed to gather user data while giving absolutely nothing in return. Honestly, the pathetic rewards don't even cover the cost of the mobile battery and data used to open the app. My time might be worthless to Lidl, but this app isn't even worth the screen space it occupies. Uninstalled.

I've just been to the store in Thirsk, whilst I got the items I wanted I noticed empty shelves and no staff looking to fill them. I've had an issue in the past with this. But today took the biscuit, I had 4 items, stood in a queue of 4 people, others then joined the queue and we were told to move to another checkout, which about 4 of us did. However after 5 minutes and many tannoy requests no one came to serve us. Eventually a young girl came out and was going to do some shelf stacking, the young man on the other checkout asked if she would open the checkout. She said "she was not on till duty, so no". The store manager passed by a couple of times and did nothing. Eventually this girl opened another checkout and asked us all to move over, she then asked if we were ok, I'm afraid I couldn't reply I was so angry, I paid for my goods and left. I have used this store regularly since it opened. As of today both Aldi and Tesco have my custom.

Lidl Cambridge, love the shop but I beg you train your staff to be a bit more careful please. I am a regular and have noticed it is the same guys every time that do not seem to be aware there are customers in the shop. I see them throwing stuff around with little care shouting to each other. You even have to get out of their way. On the other hand a lovely and a patient chap at the self check out.