Lidl GB - GB1844 Reviews 3

Was choosing a cake from the bakery area in April, the security guard behind me was carelessly stacking the chunkier shopping baskets and not paying attention. 20 of these toppled over and hit me on the back of the legs which hurt. Another staff member attempted to pick them up and somehow hit me in the face with one of the basket handles.
The store manager said 'oh, they didn't mean to do it,' in front of bewildered customers as I filled in an incident form on a clipboard.
Nothing came of it, so I messaged customer service and they apologised and hoped I wouldn't leave the LIDL family.

I don't feel LIDL look after customer safety and it was poor customer service all round. Avoid.

LIDL on Holdenhurst needs to fire their new security guard.

Between 12pm and 12:30pm at the Lidl on Holdenhurst road, at 12pm, Sunday, July 21st, 2024 , I and my family experienced intense blatant and extremely unprofessional racial profiling at at Lidl in Bournemouth on Holdenhurst road. The security guard was very closely observing us in a such a way it made us feel uncomfortable and it was very clear it was less about him deterring us from steeling or trying to catch us in the act of steeling but it was more about making us feel unwelcome (unwelcome in a store we've been shopping at for at least 3 to 4years).

What made this much more disturbing is that I have been shopping at this Lidl for many years now and never experienced this issue. I have actually had conversations with many of the cashiers. I personally am American and have been living in Bournemouth for years now, but I am of means. My partner is Spanish, with a law degree and a liquor license with which she manages a popular pub up the street meaning she knows all local law enforcement and emergency response workers in the area. Our two sons were with us and we were all very cleanly and professionally dressed because we just arrived back from the airport after going on vacation. There was no rational reason for this security guard to be watching us so closely other than the fact that he was clearly new on the job and seemed to think because I was black, I must be up to no good. I felt uncomfortable, so I left with one of our sons and my wife stayed behind with our older son to pay. When she came out of the store, she said he made her feel awkward too and kept standing close singling her out and staring at her until she paid as well and she is Spanish. Considering we have spent more money and time in that store than this security guard ever has and we would like to continue shopping their with our young boys of color. I pray to god this does not happen again. However if it does, I will be sure to document and take legal action in a sincere desire to ensure there will always be a most tranquil and peaceful community for all going forward, especially those like my sons.

If this event at the Lidl on Holdenhurst road, at 12pm, Sunday, July 21st, 2024 wasn’t so out of character from all of the great experiences I have had shopping there over the past 3 to four years. I would not be saying anything at all. I can only imagine how the guard would have acted if we were dressed poorly.

Bought a PARKSIDE garden twine small plastic reel 40m product code IAN 374610_2104. OWIM, Gmbll &Co, Germany, from Lidl, which had a handy cutter attached to the plastic. Whole thing just disintegrated, cutter broke off and the twine unraveled everywhere. What is the point of selling this if the build quality is so low it just disintegrates.