Lidl GB - GB1845 Reviews 3

To whom it May concern and , The Lidl higher mangement and HR. I usually enjoy shopping at this Lidl Becton London,(19/01/2026) but my recent experience with the store manager was disappointing. Mr Shaz store manager He appeared kept a rough facial expression, and did not greet or smile when serving customers. Good customer service makes a big difference, and I hope this can be improved. let know store manger to keep smile on customers.

Customer 'service'
I did a big pre-Xmas shop today at Lidl in Beckton (London) but when I was ready to pay found that there was only one aisle open, with a long queue. I waited for about ten minutes but it was clear they were not opening any more aisles. I would have had to queue for about thirty minutes I reckon, so I left about £200.00 worth of shopping there - including my £1 coin trolley deposit. NEVER AGAIN.
UPDATE: I just tried filling in Lidl's online complaint form as I thought it would be good for them to know - wasted another fifteen minutes because no matter what you do it will not let you send it!

The worst experience ever at the Lidl London E6 6JF. Paid at the self checkout with my debit card by entering my PIN, there was no receipts as there was a fault on their system and I asked for one. Manager named Thushi went to get one, after 10 min he came back and said there is no any payment on the system, he was very rude accusing me of trying to steal groceries without making a payment despite I’m shopping at the same store every Saturday. He and another woman manager told me to get out of the store by calling security. I left without my groceries, without my money and was verbally abused in the front of all shoppers. Now I’m chasing the customer service for the refund because of their faulty system more than 10 weeks. Yesterday I received an email stating that I have got refund on the 23rd of February but I made a payment on the 24th of February that means I was refunded the day before I made a payment. I raised an issue with my bank and will take this matter further as I was verbally abused in this store and I have been robbed. Awful experience at the store and appalling customer service
P.S just the answer to reply from Lidl, I dropped a lot of emails, made a lot of calls to your customer service, you are completely useless! I’m taking this matter further, as I was verbally abused by your employees and was scammed