Paddocks Retail Park, Sopwith Drive, KT13 0XR London, GB
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Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.
Paddocks Retail Park, Sopwith Drive, KT13 0XR, London, United Kingdom
3.2
2 reviews
Replied to 2% of negative reviews
Typically replies within 48 hours
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LIDL PLUS - As noted by other reviewers. Can't access the Lidl app while in my local store. The app will show the membership card barcode to be used at checkout, but the vouchers and offers need a connection so that you can use them while shopping. There is no wifi in store and the data connection does not work once in the store.
I recently went shopping at Lidl in Weybridge at the paddocks, I am a blue badge holder and forgot to display the badge. I have been fined £100 for that. I explained some mitigating circumstances that I wasn't feeling well and that it was a very short stay also I proved my blue badge. I would have expected some sympathy even though I was a regular shopper at the store. I informed Lidl of the fine and received a very poor answer that offended my intelligence. I am sure Sainsbury's or Waitrose would have dealt with the case differently. I am sure I will not make a difference but they lost a regular customer.
Reply from Lidl GB - GB1902
Oh dear! Sorry to hear this! Please email customerservice.reviews@lidl.co.uk with more information. - Hilary
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