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Lidl GB - GB2006 Reviews 1

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TrustScore 3 out of 5

3.2

Supermarket
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Woodhouse Lane, WN6 7NS Wigan, GB

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Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.

Contact info

  • Woodhouse Lane, WN6 7NS, Wigan, United Kingdom

3.2

Average

TrustScore 3 out of 5

1 review

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Rated 1 out of 5 stars

I cannot believe the ineptness of Lidl

I cannot believe the ineptness of Lidl. I had a problem with a loaf baked instore that wasn't cooked (24th August). Complained to them and they sent me a small voucher. When I told them that the voucher didn't cover the cost of the loaf and my costs incurred returning the loaf they sent another small voucher. Today believe it or not I tried to use the vouchers and they wouldn't scan. Assistant called a manager and told her to enter the number of the vouchers manually. Still no use. Paid the bill in full and contacted Customer Care. Believe it or not their advice was to return to the store and try again! If the voucher didn't work ask the manager to contact Customer Care. I cannot believe how inept this company is. Maybe they give vouchers out that they know will not work so people get so frustrated they go to Aldi or Asda etc. I think they should change the name of their contact to Customer Doesn't Care!

September 27, 2024
Unprompted review
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Reply from Lidl GB - GB2006

So sorry about this, David. Please email customerservice.reviews@lidl.co.uk with more information and we'll be more than happy to look into this for you. - Farrah

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