Lidl GB - GB2035 Reviews 7

Today I visited Lidl in Merry Hill, Birmingham. The lady at the till was very rude and acted in a discriminatory way. With the customer before me, she was polite and friendly, but when it was my turn, I greeted her and she ignored me. At first, I thought she hadn’t heard me, but I soon realized she had done it on purpose. She rushed through my shopping and didn’t even ask if I had a Lidl Plus card, although I heard her asking other customers. When I questioned her about it, she denied it and claimed that she had asked me. On top of this, she was on a video call with her daughter during her shift, which I believe is not allowed during working hours.

Please shop somewhere else, parking fine for doing my shop at Lidl and Tkmax next door

Not worth the hassle, please shop at another supermarket as it's not worth the hassle not worth stress or hassle

BEWARE the store at the Merry Hill Centre in Brierley Hill. They have discontinued the smaller, lower trolleys. This means you have to dive into the deep trolley to put your shopping on the till conveyor, then repeat the process to bag it up after it has been scanned and chucked at you at high speed.
This might be fine if you're young, tall and fit. But it's extremely hard work of you're older, shorter or have a disability.
Not indicative of ANY consideration for their less-able customers.
PS. Is it beyond the wit of their IT department to sort the store locator for reviews into regions? Took me ages to find the right store.

I also used their car park and was 5 minutes over got a 45.00 parking ticket. Will definitely not be using Lidl any Lidl again

This store uses Parkingeye to monitor their car park, fair enough!
I have received a parking penalty notice as supposedly I was on their car park from 21.00 one day to 01.38 the next day, ridiculous I am 70 years old and do not frequent empty car parks in the middle of the night!
I can prove that this is incorrect by car tracker and dash cam footage.
The manager has admitted that the system is faulty but cannot help as I have to go the appeals procedure with Parkingeye. Customers are still being allowed to enter the car park and I wonder how many people are being landed with a ticket. Lidl Customer Services are being of NO help whatsoever! Well you’ve lost me as a customer! And all my friends who have been informed of this situation.

Come on Lidl your a large business step up and look after your customers

Charged £90 fine for overstaying the parking by 3 minutes at the Merry Hill Store.
Customer services refused to help. Indeed it is COMPANY POLICY never to help.
I will never shop at LIDL again, not much of a loss to me as:
ALDI is better than LIDL
ALDI is cheaper
ALDI products are better
ALDI staff are helpful and friendly
ALDI carparks are free

**SINCE I WROTE THIS REVIEW, LIDL CUSTOMER SERVICE RESOLVED MY ISSUE, HENCE I HAVE AMENDED MY RATING**

If I could give no stars for this experience, then I would.

I am absolutely disgusted with my treatment as a loyal customer of Lidl at the Merry Hill store on Fri 8/3/24.

As I scanned my Lidl Plus app, the person at the checkout (female with an accent and short blondish hair) rudely "ordered" me to move my trolley round to my right-hand side.

I asked why this was, as I have never been asked this before (and I shop there several times a week, every week). She was very rude and abrupt, stating that "they're the rules". I mentioned that I had never been asked this before, and she again rudely barked that these were the rules.

Reluctantly, I did as this extremely rude person "ordered". However, I always like to keep my trolley to my left hand side (where the card machine and Lidl Plus scanner are) as this is easier for my personal circumstances, and also it prevents impatient people from invading my personal space and privacy whilst I am packing my shopping or trying to pay with my debit card.

This person then rudely stated, "Especially when the cameras have you with other things in your trolley". She then leaned forwards and looked into my trolley, asking, "Have you got anything from here in there?"

At this point, I became extremely angry, as this was an insult to my integrity / honesty, particularly as I am extremely honest and am also a regular customer of Lidl. (I will add here that I had my shopping bags in the trolley, which I was packing, and also a carrier bag which contained a couple of obvious personal items and lots of carrier bags for recycling in-store).

It was clear that this person was accusing me of theft. I told her that I did not care what "her cameras" showed (as I had nothing to hide). At this point, the person in the queue behind me crept forward and was close to where I needed to insert my debit card, and this then prompted me to move my trolley back to where I preferred it to be.

I also told this extremely horrible and rude person that this made my point (as to why I always keep my trolley there) and she mumbled something. I then paid, and was extremely angry, after being insulted and also embarrassed, as everyone had been looking at me because of her.

I then left the store to take my shopping out of my trolley, and thought to check my receipt. I noted that she had charged me twice for one item. This was the final straw, so I re-entered the store, and the security guard was quite abrupt.

I asked if I could see a manager. He came out quickly, and I told him what had happened. He stated that it was the policy that trolleys are on the right hand side of the customer when packing, and that "there are people who check that" they "are doing that". (However, I have never been asked to do this before, and neither have I noticed anyone else doing it, or being asked to do it).

I made it clear that I was unhappy with the way in which the individual concerned had spoken to me, as there is a way of talking to people. However, he did not answer this, and was clearly disinterested in my comments, dealing only with the refund for the duplicated item.

In all the time that I have been shopping at this store (since it opened) I have NEVER experienced this kind of rudeness before. I always have a nice and pleasant conversation with the staff, and most of them know me and speak to me as they pass me in the store.

This vile person's accusing glare into the carrier bag recycling in my trolley (asking me if I had anything from the store in there) was extremely insulting, rude and degrading.

As a result of this vile individual, I am currently weighing up a possible change of loyalty to an alternative supermarket. I have always enjoyed shopping at Lidl, chatting to the staff and using the Lidl app until that evening.

I am so angry at this disgusting person's behaviour and attitude that I currently do not wish to set foot in there again. I am also considering contacting the local press and am also sharing my experience on here and social media, because the more I think about this, the more disgusted I am.

For a loyal customer of Lidl to be treated like this is unacceptable. This rude and vile person either needs to change to an alternative career where she does not have to deal with customers, or be trained in people / customer service skills.

If I do ever return to the store, I do hope that she is not operating the checkouts again, as I will be abandoning my trolley if she is the only member of staff available.