Lidl GB - GB2048 Reviews 1

TrustScore 3 out of 5

3.2

Lichfield Street, ST1 3EH Stoke-on-Trent, GB


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Company details

  1. Supermarket
  2. Promotional Item Store

Written by the company

Our vision is to enhance the lives of our customers, by providing quality products at market leading value, whilst ensuring that customer satisfaction is at the heart of everything we do.


Contact info

  • Lichfield Street, ST1 3EH, Stoke-on-Trent, United Kingdom

3.2

Average

TrustScore 3 out of 5

1 review

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Liddle manager Oscar disrespectful

Very disrespectful , staff at Litchfield Street liddle in stoke on trent man name Oscar said he was the manager , I told them I had put 30 pound in to the machine , he was very rude , refusing to open the machine , I said well I will wait hear , all night then , and he said no I'm. Not going to open the machine he refuses to check talked down to me , I told him stop being rude then he said I was rude to him , cut a long story short I said are you refusing to check he said yes , wow I said you could open the machine he said yes but I'm not going to . His voice got louder so myn got louder he was trying to show me up raised his thumb up and smiled to his friend laghed as if to say haha I'm humiliating a customer , then I just put another 10 pound in and he then said take your change and get out . Discussing . He was a rude young man who odviesly gets of on talking down to customers . I will never ever go to that shop again ever in my life and I will never use a self checkout again ever in my life . Weather I was right or wrong . He should have checked . But he refuses and told me he was . Then to be told to take your change and get out . Wow 😳 terrible . At least when you got to a normal checkout at a different shop they will check the till . There was no nead for him to say that he was refusing . It's like he has great satisfaction in saying knowww I'm not going to open it up , I could but I'm not . Wow I thought 🤔 how rude . Never go there again . Ever and these self services checkout want banning , no one likes them . And now after this I will never use one again no one diserves to be told no I could open it up but I'm not going to wow . Never ever again then told take my change and get out after I then put another 10 pound in the machine . Take your change and GET OUT , WOW.

January 2, 2024
Unprompted review
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Reply from Lidl GB - GB2048

So sorry about this, We'll get this raised with the regional team to ensure this is addressed with the store and doesn't happen again. - Ash

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