Lifebroker Reviews 

297
TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Dealing with LifeBroker has been easy and very simple. If I have needed an y additional info or paperwork they have always responded quickly and with out any fuss. I would recommend them to anyone see... See more

Rated 5 out of 5 stars

I am at that stage in life where I thought it prudent to review my insurance needs. Dealing with Lifebroker was a pleasure and adjusting my cover was seamless. My special thanks to Shania who was know... See more

Company replied

Rated 5 out of 5 stars

We've had insurance through Lifebroker for years, however haven't had to seek assistance for some time. We got in touch with Lifebroker recently to make an adjustment and were pleased to see Chris... See more

Company replied

Rated 5 out of 5 stars

Left a message for Lifebroker to return call on Thursday 11/11/2021. Received a call from Albert Tran on 12/11/2021. Reviewed insurance cover and did a comparison with other insurers for best premiu... See more

Company details

  1. Insurance Agency
  2. Financial Consultant

Written by the company

Life insurance decisions are big ones: we get that. Together with our partners, we help our customers make confident choices by comparing policies from some of Australia’s leading life insurers, all in one place. Our customers can choose from comprehensive policies, while easily comparing the features, benefits and premiums of each policy, and select the options to best suit their needs. Lifebroker is more than just a comparison site. We also support our customers for the life of their policy - from application to adjusting cover down the track. We help our customers get the cover they need to protect their lives and loved ones with confidence, while saving them valuable time, money and hassle along the way. To find out more about Lifebroker, visit lifebroker.com.au. If you’re interested in partnering with Lifebroker, email us on https://www.lifebroker.com.au/contact-us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

297 reviews

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No recent history of asking for reviews

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4.7

All reviews

(297)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

One of a kind.

My connection with Chris Anderson started many years ago when I was looking for life insurance for me and my wife. Chris has always gone out of his way to assist in our needs, and his response time is immaculate. I can say, on a lighter note, he is quicker to respond than a bullet out of a rifle. I am so happy and have peace of mind to have a Life Broker like Chris Anderson, who is one of a kind. Keep it up.

April 7, 2020
Unprompted review
Rated 5 out of 5 stars

Albert's service has been exemplary

Albert's service has been exemplary. Our application for insurance cover needed to be completed in a very quick time frame. It required someone who was efficient, organised and professional. He delivered with all these skills and has a personal and caring approach. I am impressed by his diligence to service. Highly recommend!

April 3, 2020
Unprompted review
Rated 5 out of 5 stars

Great Customer Experience

Over the last few months I’ve made enquires to adjust my policy. Both times Chris assisted me in a courteous and friendly manner. He provides excellent service by responding quickly with clear information and instructions. Overall Chris made the process smooth and easy and I now expect this service every time!

March 31, 2020
Unprompted review
Rated 5 out of 5 stars

Review for Lepa Kotevska

Lepa is a highly courteous and extremely diligent and knowledgeable person. She has exceeded our expectations and we are happy to progress with the Life Insurance policies as per her advice with the right company with the right choices. Thanks and keep up the hard work.

February 19, 2020
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Nagesh, thank you for your very kind feedback. We are glad to hear that you had a great experience with Lepa and that she was able to exceed your expectations. We will be sure to share your kind word with Lepa and the team. Thanks, Jess

Rated 5 out of 5 stars

I had a fantastic experience with Chris…

I had a fantastic experience with Chris Anderson - he was super helpful and also emailed me back to confirm my issue was resolved a few weeks later which was very helpful of him.
Thanks Chris!

February 9, 2020
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Tarryn, we are glad to hear that you had a great experience with us and that Chris was able to help resolve your issue. We appreciate you taking the time to share your kind feedback with us and will be sure to pass it onto both Chris and our team. Thanks, Jess

Rated 5 out of 5 stars

Great experience with Henry Peng and…

Great experience with Henry Peng and Charlotte Leyland. Highly recommended.

February 7, 2020
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Travis, thanks for taking the time to leave your feedback. We are glad to hear that you had a great experience with both Henry and Charlotte and will pass your kind words onto our team. Thanks, Jess

Rated 5 out of 5 stars

Kate Lowther was exceptionally helpful…

Kate Lowther was exceptionally helpful and professional and provided invaluable information that allowed us to evaluate the offerings and make an informed decision. There was no "pushy salesman" tactic which I really appreciated. Thank you!

January 31, 2020
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Laura, we are glad to hear you had a great experience with us and that Kate was able to answer of your questions. Thanks for sharing your feedback with us - Jess

Rated 5 out of 5 stars

Chris was fabulous to deal with

Chris was fabulous to deal with. Thank you!

January 30, 2020
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Lucy, thanks for taking the time to leave your feedback. We are glad that you had a great customer service experience with Chris and will pass on your kind words to the team. Thanks, Jess

Rated 5 out of 5 stars

Thanks Jordan - persistence pays off...........

I completed a compare the market assessment for my husbands life insurance which resulted in three companies quoting but the premiums were higher than the policy we already have.
I dismissed the need to shop around and unsubscribe from any emails. I received a phone call from Jordan Pereira and to be honest I was extremely rude to him and hung up on him. To his credit though he called me again from his private phone number, I gave him the benefit of any doubt and we worked through my husbands insurance. Jordan explained everything to me in a clear and comprehensive way that I now have a greater understanding of exactly what we are covered for.
It is a testament to Jordan for his persistence to call me again. We are in the process of rewriting our insurance with the same company and I look forward to a solid working relationship into the future.
Jordan is a solid asset to any company and should be rewarded for his strong work ethic. Thanks again Jordan.

January 16, 2020
Unprompted review
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Reply from Lifebroker

Hi Peter and Angie, thank you for your feedback. We are glad that you ended up having a good experience with us and are glad to hear that Jordan was able to work through this with you. We very much appreciate you taking the time to share your thoughts with us and will make sure to pass your feedback onto Jordan. Best wishes, Jess

Thanks, Jess

Rated 5 out of 5 stars

Chris provided great customer service.

I have recently reviewed my policies and Lifebroker were great as always to deal with. Chris assisted with all my queries providing quick responses and great advice. Dealing with one person made everything so easy and Chris provided great customer service throughout.

Cheers
Gary

November 20, 2019
Unprompted review
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Reply from Lifebroker

Hi Gary,
We are really glad to hear that you've had a great customer service experience with us and that Chris was able to assist you with everything you needed. We appreciate you taking the time to leave such positive feedback and we will share your feedback with both Chris and our team. Thanks, Jess

Rated 5 out of 5 stars

FANTASTIC TO DEAL WITH

Hi,
Dealt with Nazlin and Nathan, absolutely fantastic service from the quote, to discussing my options, the health questions etc.
Prompt with all calls and emails.
Policy put in place within a matter of a few days.
Kept me in the loop at all stages.
It was and will be a pleasure to deal with Lifebroker from now on and to the end of my policy.
I would rate them 20 out of 20 for overall service.
Elaine

October 21, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Elaine,
Thank you for taking the time to leave your kind words, we are really glad to hear that you received such great customer service from both Nazlin and Nathan. Our team are always happy to assist and we will share your positive feedback with them.
Thanks, Jess

Rated 5 out of 5 stars

Andrew is currently dealing with our…

Andrew is currently dealing with our issue and i have found him to be understanding, polite and easy to talk to.

October 7, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Mary, we are sorry to hear about your situation, but are glad that our team can assist and that you received great customer service. We will pass your feedback onto our team. Thanks, Jess

Rated 5 out of 5 stars

These guy's were very good to deal with…

These guy's were very good to deal with and very patient with me as I work heaps which made it a slow process. Thanks for your patience.

September 30, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Daniel, thank you for taking the time to leave us your kind feedback. We are glad that the team were able to assist you and that you had a good experience with us. Thanks, Jess

Rated 5 out of 5 stars

Very friendly and helpful consultants…

Very friendly and helpful consultants who try to get the best policy or your circumstances

September 21, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Neil, thank you for your kind words. We are glad to hear that you had a good experience and that you received great customer service. We will pass your kind feedback onto our team. Thanks, Jess

Rated 5 out of 5 stars

I would like to commend Petar and Jonathan

I would like to commend Petar and Jonathan re myself and my husband’s life insurance.

Everything has been answered properly and the process is very smooth.

Thank you, Petar and Jonathan again. 😃

September 17, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Antonette, thanks for taking the time to leave us your feedback. We are glad to hear that you had a good experience with us and that you received great customer service from both Peter and Jonathan. We will pass your feedback onto our team. Thanks, Jess

Rated 5 out of 5 stars

Charlotte Leyland Excellent Service

Charlotte Leyland Excellent Service

Charlotte assisted me with a recent enquiry about my husband's life insurance policy coverage, where he is currently incapacitated due to illness.

Charlotte was thorough, quick to respond with detailed information and very kind and sympathetic about my current situation.

I work as a claims broker myself and value professionalism, which Charlotte has shown throughout our correspondence.

Thank you.

September 16, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Alison, we are sorry to hear about your husband and your current situation but are glad that Charlotte was able to provide you with great service. We appreciate you taking the time to leave us such positive feedback and we will be sure to pass your kind words onto Charlotte and the team. Thanks, Jess

Rated 5 out of 5 stars

Excellent Service and Support

I appreciate the help of Jason Herft who answered all my questions about the cover I had in mind and Lepa Kotevska who made the process easy. They both provided excellent service and support.

Thank you for being great at what you do.

August 17, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Jethro, thanks for taking the time to provide us with your feedback. We are happy to hear that our team were able to offer great customer service and that you had a positive experience with us. We will be sure to pass your kind words onto our team. Thanks, Jess

Rated 5 out of 5 stars

Consultants were so patient, knowledgeable & communicative. Excellent service.

Having never looked into income Protection before, I needed very patient representatives to answer all my questions and to guide me through the medical disclosure process. I was very fortunate to speak to consultants Rita, followed by Ryan Bui who were very efficient, communicative and highly knowledgable of the different product/levels they represented. Ryan had to liaise with my chosen insurance service provider over some tricky medical issues that I had completely forgot about. Never once did he make me feel like I was dragging the process out (which I was!). He was also thoughtful in the way he explained certain questions and the way he communicated during my work hours. If the service I received from Rita and Ryan is any thing to go by (ie reflective of all the consultants at Lifebroker), then I highly recommend this service.

August 1, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi there, thank you so much for your kind feedback. We are so glad to hear that you were happy with the service you received and that you had a great experience with both Ryan and Rita. We will pass your kind words onto our team! Thanks, Jess

Rated 5 out of 5 stars

Excellent service from Angela of…

Excellent service from Angela of Lifebroker. Prompt efficient and always patient.

July 19, 2019
Unprompted review
Lifebroker logo

Reply from Lifebroker

Hi Emma, thank you so much for your kind words. We are glad to hear that we were able to assist and we will pass your kind feedback onto our team. Thanks, Jess

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