LifeDirect Reviews 

146
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The staff were really helpful in assessing our requirements for medical insurance to ensure we got the cover we wanted. Thank you for your patience

Rated 5 out of 5 stars

We 3 operators helping us make some really good informed decisions around the crossover to another company - efficient and knowledgeable. And finally settling into another much more cost e... See more

Rated 5 out of 5 stars

I dealt with Life direct for both my home loan and life/income insurance over the last month and received exceptional service for both products. I dealt with Clinton Lawson and Meg Scotson for... See more

Rated 3 out of 5 stars

No following up details given, from your side neither the insurer side. I'm just waiting for any information to show up to understand even how is the process to claim for ex. Does the insur... See more

Company details

  1. Insurance Agency

Written by the company

LifeDirect was launched in 2005 as a way for Kiwis to compare and buy insurance from NZ’s largest insurers online. If you’re looking for insurance, head on over and start a free quote online to compare policies without hassle.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

146 reviews

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Hasn’t replied to negative reviews

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4.6

All reviews

(146)

14 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very impressed with the…

I was very impressed with the promptness that my call was answered and the friendly helpful service. I received a call back the same day and the process of setting up our new policy was underway. As the the process progressed I was kept informed by phone or email.
We now have a policy that suits our needs. I would not hesitate in recommending Life Direct to a friend or family member.

December 11, 2023
Rated 5 out of 5 stars

Ben listened to me

Ben listened to me. 1st rule of customer service. Tailored the product to what I needed and what I could afford. What more can you ask for?

November 2, 2023
Rated 5 out of 5 stars

Highly recommended

I thought I was just using a comparison tool when I found life direct. I was so pleased to find out what great service they provide! Bruno helped us with our policies and was so friendly, helpful and patient!

October 29, 2023
Rated 3 out of 5 stars

The process took a bit longer than I…

The process took a bit longer than I expected, but I also had to take part of the responsibility due to personal business. I didn't fill out the requirement form immediately, but I sent it back until the process was completed; it took over one month to get my policy approval. I think it has space to improve it.

October 18, 2023
Rated 5 out of 5 stars

My experience with Life Direct has…exceeded expectations

My experience with Life Direct has exceeded expectations. The benefits keep coming, amazing discounts, special offers, and really good incentives for personal motivation to improve my health. The service is outstanding as is value. I highly recommend using Life Direct, wish I’d changed providers years ago through them. Extremely grateful.

September 25, 2023
Rated 1 out of 5 stars

Had a very bad experience with Grant Richardson

Had a very bad experience with their insurance broker Grant Richardson. He is very rude person and he called me an idiot when I asked him to call me later because I am busy and asked him to send me an email. I was in meetings and disconnected the phone but will never recommend this bushy man and his company

October 25, 2023
Unprompted review
LifeDirect logo

Reply from LifeDirect

Hi there Harish. We don't have anyone that works for us called Grant Richardson (we don't even have a Grant working for us). I also can't find your details in our system.
Are you sure you put this review against the right company? If you've made a mistake in that regard, we'd appreciate if you could update or remove this review as this doesn't seem like it was meant for us.

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