I found the exact jumper I wanted by a Google search. I wanted to check my size, so called the number on the website. Phone was answered in a few rings, really friendly, checked with colleagues and pu... See more
Company replied
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Review summary
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Delivery, by RoyalMail, ended up being a day early !! - which was so handy for me as I have a really busy schedule tomorrow and I didn’t know how I was going to be able to be around to accept. Delive... See more
Company replied
Item was easy to order, and was delivered within 3 days, well packaged and sent by Royal Mail (always a bonus as they always deliver to your door). Lovely fisherman’s jumper and perfect fit.
Company replied
I really like the mousqueton smock coat, it’s really well constructed and waterproof and keeps me warm. I was kept informed when it was coming with the DPD tracking. Thank you for stocking this Breton... See more
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Company details
Written by the company
All the best outdoor and workwear brands in one place; Patagonia, Carhartt, YETI, Fjallraven, Rab, Mountain Equipment, Birkenstock, Norlender and Mousqueton are just some of our brands. Our products won't fail you when you need them most. They Keep you dry when it's wet and warm when its cold. One of the oldest businesses in Falmouth, Cornwall, around since 1946.
Contact info
16-17 Church Street, TR11 3DR, Falmouth, United Kingdom
- 01326312212
- peter@bosunslockerchandlery.co.uk
- www.lifesbetteroutdoors.co.uk
4.8
Excellent
965 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went smoothly with ordering…
Everything went smoothly with ordering process and delivery. Unfortunately I have to return as friend I bought it for wants different colour!
July 11, 2024
Reply from Lifesbetteroutdoors
Many thanks for coming to us and thanks for this feedback. We hope to see you back soon. Regards Peter
Brilliant helpful and fast delivery
Brilliant helpful and fast delivery
Beautiful clothes
Many thanks
July 4, 2024
Reply from Lifesbetteroutdoors
Many thanks for this feedback and your business, very pleasing to hear. We hope to see you again soon. Regards Peter
Good price and quick delivery Great!
July 11, 2024
Reply from Lifesbetteroutdoors
Much appreciate your business and taking the time to provide this feedback. Hope we will see you back again soon. Regards Peter
Excellent, quick and professional.
Ordered a water proof jacket which arrived within 2 days. I needed a larger size(too many cakes!), return was quickly confirmed and another despatch organised. Backed up by good conversations . Excellent customer service. Will use again.
July 2, 2024
Reply from Lifesbetteroutdoors
Many thanks for taking the time to provide this feedback, and initially coming to us. Hope to see you again soon, enjoy your trip. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for this feedback and your business. Pleased to hear you liked your garments, and we hope you can come back to see us soon. Regards Peter
Delivery time 2days very fast
Delivery time 2days very fast. Transaction very easy.
Many thanks ks
July 4, 2024
Reply from Lifesbetteroutdoors
Many thanks for your business and this feedback. We always use track 48 from Royal Mail as standard. It is very important to us that we get customer packages out fast, and tracked, so we know where they are at all times. Hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for coming to us for your Henri Lloyd, we are the main Cornwall Retailer with a shop in Falmouth. Much appreciate your business and this review, hope to see you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for your business and this feedback, much appreciated. Hope you can come back soon as we add new stock over the coming months. Regards Peter
Reply from Lifesbetteroutdoors
We really appreciate your business and this review and feedback. We hope you can come back to see us again soon. Regards Peter
Reply from Lifesbetteroutdoors
We very much appreciate your business and this review. Hope you are able to come back to visit us again soon. Regards Peter
Cannot fault at all
Cannot fault at all. Order arrived promptly and well packaged. Wouldn’t hesitate to buy from them again!
June 19, 2024
Reply from Lifesbetteroutdoors
Many thanks for your business and this review. We very much look forward to seeing you again soon. Regards Peter
Reply from Lifesbetteroutdoors
Many thanks for your business and this review, much appreciated. Hope to see you back soon as we add more products all the time. Regards Peter
Delivery was good
Delivery was good, just they advertised a discount on their website and the code didn’t work. When querying they advised that the discount had ended (but was still on their website - and was removed when I questioned it) and they offer significant discounts ( which they did but no more or less than other suppliers )
Just left a bit of a bad taste.
But delivery was quick and efficient
June 6, 2024
Reply from Lifesbetteroutdoors
Hello. Thanks for your order and this feedback.
We appreciate you stating that delivery was good and you still went ahead because we offered the best discount and price. Your item was reduced by a whole 25% (£50). We made you aware the spring discount code ended in May and we instead are applying discounts directly to the products. So, in this case we told you that rather than a 5% discount code, you got a 25% discount directly to the Holebrook. Unfortunately, we are not able to offer a "double bubble", set of two discounts on one product. It is very common for sign posts to events and offers that have expired to be still out and about a day or two after the event, before they are cleaned up and put away. We removed the expired discount sign post as soon as we could. Many Thanks Peter
Website provides lots of good info!
I went for Birkenstock Bostons at a really good price. Lots of upfront info provided including a line at the top about them being 'non-returnable' I knew my size, and liked the khaki green on offer so very happy.
May 25, 2024
Unprompted review
Reply from Lifesbetteroutdoors
Many thanks for your business and this review. Great to hear you like your new Birkies and took the opportunity to read all about them in advance, and our offer in the product description. Hope to see you back again soon. Regards Peter
Promptly delivered
Promptly delivered, decided I needed to change size, this too arrived promptly!!! Thank you
May 21, 2024
Reply from Lifesbetteroutdoors
Many thanks for your business, pleased we were able to get you the size that worked for you. Much appreciate this review and hope we see you back again soon. Regards Peter
Owner and managing director viewed my…
Owner and managing director viewed my linked in profile instead of replying to my email.
I would never leave a negative review however I am so appalled with my experience I had to share it. The colour of the shoes received was completely different to the image on site. I had requested a refund as I product was falsely advertised. I was informed that they have a no refund policy, and that this is stated below the payment option. As this disclaimer was at the bottom of the screen, under the payment option, it was not seen before purchase. Customer service is not great at all. They took over a week to respond to my email, instead of responding the owner decided to view my linked in profile. I’m not sure what kind of business you’re running why you would use customer data to view their online accounts. If you’re going to stalk customers please turn off profile viewing. Highly unprofessional, definitely do not recommend.
May 29, 2024
Unprompted review
Reply from Lifesbetteroutdoors
Thanks for your review and feedback. It allows us one more time to repeat what we have said in other revews, from the very interesting Birkenstock community.
Selling Khaki Green soft footbed Birkenstocks at a massively reduced price has been a really interesting experience for us. Most customers were happy to get a deal and read in advance all the details we provided, including the unusual sizing, and our suggestion to NOT buy them from us if you are not sure about your size, or colour and they do not suit you. We got 5 out of 5 ratings from many who liked the price, the free delivery and the colour.
Then there were a handful of others, who got exactly the same Birkenstock Sandal, delivered quickly, for free, at a really low price. Did they give us the same 5/5 rating? No. Our research and learning has shown, no mattter how much detail you put in the product description, a minority of people simply do not read anything about the product they are buying, and then attempt to engineer reasons to opt out of the agreement made afterwards. We say do NOT buy Birkenstocks from us if you do not know what you need, as they are none returnable, as the packaging and show gets damaged in transit and are not re-sellable.
As for us looking at social media profiles, that are in the public domain, advertising their information to everyone , this is what happens in industry and retail and on social media. All customers and target customers are researched to better understand what demographic buys from us, who gives us great rating (98%) and who gives us poor ratings, (1%) so we can understand who is saying what. This is sales, marketing and data analysis 101.
It is very interesting what we have learned as there is clear data on who is usually really happy, and those that attempt to skirt around the terms.
One massive learning exercise is that we will NEVER EVER sell Birkenstocks again on a heavy discount, as it attracts problem buyers.
The data shows on Trustpilot, that offering a major sale on one specific Khaki Green Birkenstock Style has brought out some of the worst types of online buyers. We have 6 months of 5/5 ratings, then we put Birkenstocks on a sale, and we suddenly get a glut of 1 out of 5 ratings all in the same month
As stated, we have learned a great deal about buying behaviour across certain demographics.
Regards Peter
Mousqueton hooded canvas top.
Ordered Mousqueton, hooded top, in size large. Posted out the same day as my order and received 2 days later. Excellent service and quality clothing - fits well and looks great! Really pleased with it. Thank you.
May 16, 2024
Reply from Lifesbetteroutdoors
Great to hear the Mousqueton Larmor was just the job. Many thanks for your business and this review, hope to see you again soon. Regards Peter
Item delivered very quickly and was a…
Item delivered very quickly and was a pleasure,, thanks
May 23, 2024
Reply from Lifesbetteroutdoors
Many thanks for your business and this review, hope to see you back again soon. Regards Peter
Ordering was easy
Ordering was easy, item I wanted was available in the size and colour which was great.
Only down side was the free postage is a poor service and if I was paying for it I wouldn’t wait days for the post office to deliver, there are better service providers, so to achieve 5 stars from myself I’d suggest upgrading (not cost) your delivery options for customers. 4 days in still no real idea when item will be delivered.😫
May 20, 2024
Reply from Lifesbetteroutdoors
Hello, many thanks for your feedback and your business.
On the delivery specifically, we see you selected our free delivery option, and your delivery left us Monday and was safely delivered today, Thursday, so three working days. We have two upgrade options for faster delivery if needed.
Our priority is safe, confirmed delivery for our customers and Royal Mail are far and away the most reliable for tracking and safe delivery as the Posties know the local area, streets and roads better than any other delivery option. Only EVRI comes close on cost, and as we all know, they are awful at delivery and we cannot take this risk. Many Thanks again Peter
Prompt despatch
Prompt despatch of selected item which arrived to the expected timeframe.
May 16, 2024
Reply from Lifesbetteroutdoors
Much appreciate your business and this positive feedback. We hope you are able to come back to see us soon. Regards Peter
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