If I could give less than 1 star I would. This company stole hundreds of pounds from my grandmother. The only reason it stopped was because she died and I was able to access her bank statements an... See more
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See what reviewers are saying
I got a phone call from them saying that I had won a prize and that I would also get a Free mot ,and when I need a service they will get me a cheaper price it cost me £5.99 for a one off offer not re... See more
Company replied
This is a scam company that makes you think you've won a membership to qualify for discount in many shops. Then once they get hold of your account number, by tricking you I might add, asking you for d... See more
Company replied
Called my 90 year old Dad and asked for his IBAN number as he was due a refund on a washing machine exchange from a couple of years ago. Nationwide said giving an IBAN number meant nobody could enter... See more
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Company details
Written by the company
Lifestyle Perks gives members an easy way to save thousands of pounds each year on fantastic experiences, high street stores, and online shopping! Each member receives a week in the sun, including flights, for four people (£3,000 value) and a night in a luxury hotel (£150 value) as a special bonus.
Contact info
United Kingdom
- www.lifestyleperks.co.uk
1.1
Bad
211 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not use this company
A total scam. Unsolicited phone call claiming to be associated with post code lottery. I suspected scam from start and like to keep these sort of people talking wasting their time. Gave my bank account and sort code ready to put phone down when asked for security details but they did not ask. Did not believe that they could access my account from this information which is readily available on a cheque. They set up a direct debit unknown to me and took money from my account. Fortunately the banks Direct Debit guarantee ensured easy recovery of money as they have to have your agreement to set up a direct debit which they certainly did not have. Just hope the bank took the money back out of their account. Also as far as I can ascertain they are not a registered company with companies house.
January 10, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Bryan,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Total Scam
Total Scam. They managed to authorise a direct debit without my permission. How the banks have allowed this is incredulous.
January 9, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Nelesh,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
My elderly aunt has been scammed by…
My elderly aunt has been scammed by this company. Luckily the bank are now eventually going to refund the direct debit of nearly £300 same story as previous reviews where a £1 was debited 1st. This needs investigating by police/action fraud to prevent other victims.
January 9, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Liz,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your aunt’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, all sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your aunt’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Thief’s
Thief’s. I do not know how they got my mums bank account information but they removed £399
January 9, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Norman,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mum’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Reply from Lifestyle Perks
Hello Mrs Ingrid,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Lifestyleperks set up Direct Debit with no authority.
Lifestyleperks have managed to set up a new DD on my elderly mothers banks account. She has no knowledge of this. As well as the weak procedures by her bank, how can any reputable organisation do this. They have taken hundreds of pounds from her account, which will be refunded by the bank. What a nasty thing to do!
January 7, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Tim,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Just noticed a direct debit on my acct…
Just noticed a direct debit on my acct for £399.95. on phone to bank now to cancel. Also they debited a 1 pound on 24th December.This is a scam. Chech your acct weekly. 🤬
January 6, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Laurence,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Just to let you know, sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
The same thing has happened to me
The same thing has happened to me, i noticed it straight away and phoned my bank and cancelled the dd and they put the money back into my account, i got a telephone number for 'lifestyleperks' and the man on the phone tried telling me how they wont be able to give a full refund because apparently someone at home authorised it which i dont believe at all no one picks up the landline unless its a familiar number. its scary how people can just get access to my money. be careful guys!
January 6, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Shaiyini,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scammed
The sum of £ 1 was taken from my Lloyds bank account on the 24th December, then another direct debit was taken from my joint account today 4th January 2022 for £399
I did not authorise these payments to that company.
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
scammers
at first £1 was taken out, then £2.50, £399 and £786. in total £1800 was taken out of my account. did not ask to sign up!!!!!!! they are scammers and i am very careful online and with shopping so not sure how this has happened
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Bee,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We do not have any products that cost £798 and we have not seen any payment received of this amount. We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account as well as the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Absolute Gits
As with others here I have today had a DD from Lifestyle Perks for £399.95. They took a DD for £1 on the 22nd Dec and then hit me for 400 today. Fortunately my Banking app shows all transactions on my phone and I spotted the 399.95. Spent ages trying to think what I had spent this on. Contacted my Bank and they refunded the money and cancelled the DD. I'll ring Lifestyle Perks tomorrow and see what they say. Should be an interesting conversation. Their Registered Office is only a few miles from where I live, don't think they will be amused at a 6'2" irate customer beating their door down hahahaha. These people need sorting out!!!!
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Baz,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Just to let you know, sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Lie-style Berks
It seems my story is exactly the same as many others here - a £1 dd from my account (haven't a clue how they got my numbers) followed by a letter congratulating me on qualifying for a free 12 month dining card, then a £399 dd 2 weeks later, none of which were knowingly authorised by me. Thankfully my bank has cancelled the dd and refunded me but beware any mystery direct debits that appear in your account and don't agree to anything on the phone with ANY cold-callers
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello TQ,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Sales calls are recorded for training and monitoring purposes. We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
399.95 Taken from my friends bank.
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Tom,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate friend’s complaint. We have internal processes in place to correctly resolve queries.
In addition, sales calls are recorded for training and monitoring purposes.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your friend’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
I have just looked at my mums account…
I have just looked at my mums account and this morning £399.95 have been taken by lifestyle perks from her account. This an absolute joke they can get away with this, she has been in hospital for 9 weeks so I know she didn’t give her details out. I am going to ring the bank and try and get it back.
January 4, 2022
Unprompted review
Reply from Lifestyle Perks
Dear Julie,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Disgraceful - another elderly person scammed
Similar to the previous posts; elderly family member for whom I have POA registered has just had £1 taken by DD, no doubt ahead of a larger sum. Fortunately I've managed to cancel the DD and hopefully it will prevent anything further. Why cant the banks do more to stop unauthorised DD's and enable you to stop the set up of a DD's on an account in the first place?
January 3, 2022
Unprompted review
Reply from Lifestyle Perks
Hello Sandpiper,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your family member’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In the meantime, we will reach out to all our partners to remind them of the strict agreements we have in place to not sell to the elderly or vulnerable.
Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your family member’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
SCAMMERS
SCAMMERS
Piecing together what happened to my in-laws, they had a phoney phonecall from "Marks and Spencer" and then a Lifestyle Perks pack in the post. All unsolicited. Then a direct debit for £399.95.
Luckily the bank are refunding the amount but this has caused a huge amout of stress.
EDIT
Don't you just love the fact that after 40 1* reviews, with everyone calling the company Scammers and wanting to rank as zero, that TrustPilot still gives them a 1.4 star rating???
December 31, 2021
Unprompted review
Reply from Lifestyle Perks
Hello McParland,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your in-law’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
We would like to investigate this internally and resolve this but need more information from you.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your in-law’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Complete scam
Complete scam, ignored the letter as I knew I did not arrange or purchase this service. Was debited £399.95 and whilst the bank have returned the money they may come back looking for it again. Somehow they have my sort code and bank account. Total low life gutter scum, as soon as you receive the unsolicited letter inform your bank and cancel any related direct debits.
December 30, 2021
Unprompted review
Reply from Lifestyle Perks
Hello Jim,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Scam alert took £399.95 out of my bank…
Scam alert took £399.95 out of my bank by dd on 29th December never signed up for it so god knows how they got my bank details my bank is getting my money back thank god
December 29, 2021
Unprompted review
Reply from Lifestyle Perks
Hello Rob,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
Sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
these are scammers involved only in…
these are scammers involved only in criminal activity why aren't these being investigated by the police, Action Fraud.
if i didn't have morals, and did what lifestyle perks are doing id be in prison doing a stretch.
no excuse these are based in the uk.
the tel no is
033046095619
same scammer answers phone all the time
living a good lifestyle on ill gotten gains
then he gets air rate then puts phone down SCAM
making out to be postcode lottery.
then setting up DD taking money from peoples banks
December 28, 2021
Unprompted review
Reply from Lifestyle Perks
Hello Gary,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and would like to take additional steps to investigate your complaint.
We have been trying to reach you regarding your complaint.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
Lifestyle Perks prey on the elderly
I’ve POA for my 89 yr old Mum and today noticed a direct debit for £299.95 for SM Lifestyle Perks in her account. It was completely unsolicited. Spoke to the bank and raised a Direct Debit Indemnity Case. The money will be back in my Mum’s account on the next working day. The morals and ethics of Lifestyle Perks are in the gutter. Their silence speaks volumes.
December 24, 2021
Unprompted review
Reply from Lifestyle Perks
Dear Katherine,
Thank you for your review and we are sorry to hear you are not happy.
We treat all complaints extremely seriously and have taken steps to investigate your mother’s complaint. We have internal processes in place to correctly resolve queries involving the elderly or vulnerable.
In addition, all sales calls are recorded for training and monitoring purposes. We also send out physical welcome pack posted to trial members to provide all details of how to cancel the trial without payment being taken.
If you could kindly send us an email to hello@lifestyleperks.co.uk, with your mother’s membership ID or postcode, we can then review the account and the call recording.
We hope to hear from you soon.
Kind regards,
Lauren M
Lifestyle Perks Customer Service Team
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