Lifeway Mobility Reviews 3,316

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 559 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial contact to installation. Reviewers are particularly impressed with the quality of the products and the smooth user experience. However, some customers also noted issues with customer service, specifically concerning slow response times from the service department and difficulties in getting calls returned, leading to dissatisfaction with problem resolution. A few other people also felt that there was a lack of empathy in certain situations.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the accommodating sales... See more

Product

Users describe positive interactions with the product. Many customers praise the quality and functionality of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report smooth and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Barash was the sales person. I can't say enough about how great he was. He was caring, compassionate, and had a wealth of experience. I had done my homework researching chair lift companies an... See more

Company replied

Rated 5 out of 5 stars

I did not have to wait long for an appointment. This tells me that your company realizes the people who need chair lifts, need them daily. Our technician, Luiz, was an amazing person, who troubleshoot... See more

Rated 5 out of 5 stars

Steve came out the day after a huge snowstorm to discuss a plan to place a wheelchair ramp on our property. He came up with a great plan so it didn't cover a lot of the yard. After sending in a deposi... See more

Rated 5 out of 5 stars

We are so happy with our new chairlife, installed by Lifeway Mobility. I did my homework on this product and contacted Lifeway for measurement, selection, and installation. They did a quick and perfec... See more


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier
  3. Elevator Service

About Lifeway Mobility

Written by the company

Stair Lifts
Stair Lift Cost
Wheelchair Ramps
Wheelchair Lifts
Home Elevators
Transfer Aids

Live. Life. Independently.

Lifeway Mobility offers a variety of mobility and accessibility solutions to improve safety and provide independence for individuals with limited mobility in California, the Mid-Atlantic, Midwest, Rocky Mountain region, Southeast, and Southern New England. At Lifeway Mobility, our primary goal is to understand the accessibility needs of our customers and their caregivers and then to identify the appropriate solutions that will meet those needs.

We provide stair lifts, wheelchair ramps & lifts, and transfer aid solutions in all locations, residential elevators, and bathroom modifications in select locations.

Lifeway Mobility strives to provide every customer with a 5-star experience, from initial contact to installation. Our local teams also offer service installation, so you'll always have someone to call should you run into any issues.

We're proud to be recognized as the "Best Stair Lift Company" by the National Council on Aging & US News and have a 4.8/5 rating with over 10,000 reviews and counting from real customers across the U.S.

For additional reviews specific to our two core main products, please use the links below.

Stair Lift Reviews: https://www.lifewaymobility.com/stair-lift-reviews/

Wheelchair Ramp Reviews: https://www.lifewaymobility.com/wheelchair-ramp-reviews/

Home Elevator Reviews: https://www.lifewaymobility.com/home-elevator-reviews/

You'll also find video testimonials, where customers share how their accessibility solution from Lifeway Mobility improved life at home and has changed their lives for the better.

To schedule a free consultation, please contact us directly or visit our website. We look forward to helping you and/or your loved ones live life independently.

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Replied to 73% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

We are so happy with our new chairlife

We are so happy with our new chairlife, installed by Lifeway Mobility. I did my homework on this product and contacted Lifeway for measurement, selection, and installation. They did a quick and perfect job and I feel so much more secure knowing that my chairlift will be there for me as aging takes its toll.

March 11, 2026
Rated 5 out of 5 stars

The install crew was awesome

The install crew was awesome. Our original installer called off, so the training class came out and did the Installation. It was a rainy, cold day and the installers took precautions to protect carpet and tile
The installation process was clean and the crew cleaned up afterwards.

Highly recommend!

March 11, 2026
Unprompted review
Lifeway Mobility logo

Reply from Lifeway Mobility

We appreciate the positive feedback on the installation of your stair lift. Thank you for the recommendation and for choosing Lifeway Mobility!

Rated 5 out of 5 stars

Very Professional and Focused

The technicians were on-time, diligent in getting the work done, and responsibly kept the work area clean.

The project manager kept me informed and the project moving.

March 12, 2026
Rated 5 out of 5 stars

Dan and Antwan arrive on stated time

Dan and Antwan arrive on stated time. We’re very polite. Worked efficiently and cleaned up after them selves. Made the necessary adjustments without any complaints. Both gentlemen were very easy to talk with. They treated me with dignity and respect. Your company came highly recommended by the physical therapy department at Abbott Hospital and I can see why. I was treated with respect by everyone that I came in contact with. It shows that this is a company that respects it’s employees.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

From Nathaniel taking my first call to…

From Nathaniel taking my first call to Anthony Russo reviewing my photos-I had a quote to review in 24 hours. Melissa got me set up with installation less than week. I really appreciate the attention & effort from all 3 team members of the Sterling VA location!! Thank you very much!

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company to work with

This is a great company to work with. We rented the stair lift for six months after a family member’s surgery. It was invaluable, and I like the fact that we can rent it rather than get it permanently. The company comes when they say they were scheduled and if they are late, they call. The people who work for them are very pleasant and professional. Would definitely use them again if we needed them again, would give them more stars if I could.

March 9, 2026
Rated 5 out of 5 stars

Life way Mobility Stair Lift

Haley and Justin were great on the sales presentation and installation. Answered all our questions. Very professional.

March 2, 2026
Lifeway Mobility logo

Reply from Lifeway Mobility

Thanks for the kind words about Haley and Justin and for choosing Lifeway Mobility for your stair lift!

Rated 5 out of 5 stars

Friendly

Friendly, professional service

January 14, 2026
Lifeway Mobility logo

Reply from Lifeway Mobility

Thank you!

Rated 5 out of 5 stars

The serviceman was excellent and did…

The serviceman was excellent and did what he was told and brought the parts the other serviceman told him to bring. The problem was the first serviceman ordered the wrong part, so they have come back a third time to put in the right part.

March 6, 2026
Rated 5 out of 5 stars

Appreciating the work performance

I want to recognize the outstanding customer service I received from Kyle Lacey. His professionalism, and willingness to go the extra mile truly made a difference. Thank you for providing such excellent Service.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great working with Lifeway Mobility!

We bought a custom Bruno chairlift from Lifeway for my elderly parents. Glenn and team were helpful all through the sales cycle answering questions and I even took my mother out to their Shrewsbury office to take a ride on a demo. That gave her the confidence that she could use it and wouldn't be nervous with the motion while she rode it. On the day of the installation, Jesse and Gerisson showed up on time a couple of days after the blizzard of '26. They figured out parking the truck and brought it all into house. The install went as planned working clearly and quietly. They were very polite and patient giving my wife and mother detailed instructions on how to use the lift. They helped my mother get on it and had her ride it all the way up and down 14 stairs. They also explained to my mother's physical therapist how to use it. We learned about Lifeway Mobility from a friend of ours who used them for their father's chairlift. I will be sure to pass it on and recommend them to any family/friends who ask going forward!

February 25, 2026
Unprompted review
Lifeway Mobility logo

Reply from Lifeway Mobility

We greatly appreciate the positive feedback on your experience with our local team. We're glad the showroom was helpful for your mom. Thank you for the recommendation and for choosing Lifeway Mobility for your stair lift!

Rated 5 out of 5 stars

Highly recommend Lifeway Mobility for wheelchair Ramp

Steve came out the day after a huge snowstorm to discuss a plan to place a wheelchair ramp on our property. He came up with a great plan so it didn't cover a lot of the yard. After sending in a deposit we were given an installation date 5 days later! Brian and Jesse worked tirelessly in the subfreezing weather all day to install the ramp. Michael in facility ops contacted me after installation when I voiced a concern and offered to move the ramp even though it wasn't their fault. This is a great company I would highly recommend and the price was about half of the quote Amramp company quoted us.

February 6, 2026

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