Lifeway Mobility Reviews 3,315

From the beginning, with the visit, to the quote, through the installation, excellent service. Bruce was very thorough during the initial visit and quoting. Antoine did the installation. He went above and beyond. He was very respectful to me and my home. Antoine explained how the Stairlift worked and made sure I felt comfortable using it. He a great job installing and cleaning up.

It was a pleasure working with all the staff at Lifeway Mobility – from Rich S. (sales), to Mayelin (install coordinator), to Freddy C. & Adrian E. (installation technicians). Rich was very knowledgeable of the product best suited for my needs and easily answered all my questions. Mayelin was friendly, understanding and able to get me scheduled in a very timely manner. Freddy and Adrian were prompt, friendly, professional, and very detail oriented. They continued to test ride, and ‘tinker’ with it until they were completely satisfied everything was working perfectly. I have Freddy’s number if I have any issues. From my first call to scheduling an appointment, to the installation, the customer service was outstanding. The chair has all the features I need and I’m very happy with the Bruno Elan SRE-3050.

I am having surgery next week and will have some restrictions on my activities (like climbing stairs) for a while. I am renting a stairlift - LifeWay offers a good price and installation was easy. Now I’m ready for my post surgical recovery.

From the first phone call for an appointment with a sales rep through installation the staff was unbelievably professional, polite and so very helpful.I would recommend Lifeway to anyone looking for a solid reputable company.

Technician complained he had to travel 2 hours to get to us and came in with filthy shoes that left tracks everywhere. (Don’t your employees have booties they can wear to keep customers’ floors clean?) We presented him with the bolt that fell out of the chair & he could have cared less. He didn’t investigate it or even attempt to put it back in place from wherever it came from. Told us the beeping was caused by dusty connections - cleaned them and left us with something to do it ourselves in the future. I don’t pay a rental fee of $160 a month to maintain this lift myself, nor do I intend to do so. I believe this is only the 2nd time we’ve called for service in the 3+ years we’ve rented from you. I expect better treatment than this and would prefer a different technician in the future.

Pleased up to this point but we just had our 3rd problem in 7 months. And of course it is a Friday night. Called and waiting to see how this gets resolved. Stand by
update: received a call on Sunday and appointment set for monday noon..now we see if they can fix..very pleased they responded now if they can fix....
UPDATE: Came on time and in two minutes it was working..it was a stuck footrest safety switch. Thank you

The technician arrived within the time "window". He clearly explained what he was doing, and answered our questions.

My parents had a Lifeway Mobility chair for their stairs and a lift in the garage. Daniel and MacKenzia were professional, informative and patient with all of our questions. They are truly a top notch company. They understood the importance of meeting the needs of my parents with clear communication. Thank you for making their home more accessible and safe!

We were referred by friends and our experience was great from start to finish. We enjoyed working with Thomas an Luke, Damian, Justin,Thomas and K ent. They were professional and skilled. We will use them again if needed.

Allan the installer did an awsome job,very knowledgeable and answered any questions I had. Great Job.

The employee was very knowledgeable and gave us advice how to maintain the stairlift.

We are very pleased with our experience with Lifeway Mobility. Our custom stairlift has been a game changer. It will enable us to age in place in our two story home. At first I thought it might be obtrusive but it blends in beautifully in our home. Patrick in sales was wonderful and Alex the installer was very professional. A job well done!

Jonathan was great - clear, patient, and friendly!

Great company to deal with. We needed a wheelchair ramp for my mother who recently came home from a nursing home. Every person I dealt with was professional, friendly, and incredibly helpful. We were in a time crunch and I was afraid it was going to be a long process. They sent someone out to my home to help us choose a product, where to put it, and 5 days later we have a ramp in place and ready to use. I couldn't be happier!

Josh was very nice and detailed oriented. He really took his time and made sure I understood how to operate the chair.

Our installer, Erik, was extremely courteous, knowledgeable and helpful. The stairlift is compact and functions very well.

Adam, Chris and Denver Team did an excellent job at remodeling my bathroom to provide me with a beautiful, functional and safe roll in shower and bathroom!! They are very professional in their approach from contract to completion. They have a very high standard for doing quality work. I would highly recommend them.

Battery wet out. Paul did a good job making sure unit worked fine

I did not have to wait long for an appointment. This tells me that your company realizes the people who need chair lifts, need them daily. Our technician, Luiz, was an amazing person, who troubleshooted, and fixed the problem, and was very personable as well. We are very grateful to have our chair left and working order again, especially since it's not just for the elderly gentleman in our home, but for the upcoming surgery for another family member who will need it soon. Thank you again