The Lighting Spot Reviews 

16
TrustScore 3 out of 5

2.9

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Company details

  1. Home & Garden

Information provided by various external sources

Great source for LED light bulbs & fixture's as well as HID, Halogen, Compact Fluorescent and all other types of major brand lighting products.


Contact info

2.9

Average

TrustScore 3 out of 5

16 reviews

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1-star

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2.9

All reviews

(16)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor customer experience

I placed an order on Feb 8, after registering my account with them. I got an email saying my order was submitted but when I log into my account it shows no order history. 3 days later, it still shows no order history. I do not know why my order has seemed to disappear, and I have sent two emails to customer service but no reply has been given.

February 11, 2021
Unprompted review
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Reply from The Lighting Spot

Hi Corey,

What is your order # please and I would be happy to check on it for you ?

Rated 1 out of 5 stars

WORSE COMPANY EVER

I ordered three lamp bulbs on December 23rd, 2020, and never received them. I waited to call and check on them due to Christmas rush. Finally called in the middle of January and was told they were delivered. I told them I never received them and requested a delivery verification. They sent me a tracking number, which showed they were delivered on December 30th, in New York. I live in FLORIDA. I then called back to advise them of the error and they did a re-order, on January 20th. They sent me a new tracking number and it still has not even been shipped. Brian has been in touch with me, but still has not given me any update or reason as to why I still haven't received the bulbs that I paid for in December. They seriously need to get much better in customer service. Still waiting...

January 28, 2021
Unprompted review
Rated 1 out of 5 stars

These guys are worse than thieves

These guys are worse than thieves. I ordered from them based on what they recommended. Light bulbs came in and were not the correct light. They refused to give me a refund because the manufacturer is out of business and they told me they cannot return the bulbs to them. I told them I cannot use them and they told me to go and sell them on Amazon. Very funny. So these guys will not give a refund even when they are the ones that send you the wrong product. This company should be de-listed from Google.

April 16, 2020
Unprompted review
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Reply from The Lighting Spot

Hi Christopher, I could not find any order under your name, if you would supply me with the order # I would be happy to look into what happened and do what I can to help. We have no problem issues returns.

Customer service Manager
Jack McComas

Rated 5 out of 5 stars

I retrofitted my customer warehouse…

I retrofitted my customer warehouse using their website. They carry nearly every manufacture. Chose PQL brand and they shipped right away. Looks great. Will go through for next project.

December 17, 2019
Unprompted review
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Reply from The Lighting Spot

Was a pleasure working with you, thank you for the business!

Rated 5 out of 5 stars

Great Selection

Great selection, competitive pricing, and excellent customer service.

December 17, 2019
Unprompted review
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Reply from The Lighting Spot

Thank you for the business, we appreciate you :)

Rated 5 out of 5 stars

Lighting is complicated

Lighting is complicated. These guys know how to guide you in the right direction.

December 17, 2019
Unprompted review
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Reply from The Lighting Spot

Thank you very much, we have a great group of team members with a ton of experience.

Rated 1 out of 5 stars

False advertising

False advertising, Poor Service. Website and Google search shows the item we ordered is $18.90. We ordered 16 and received an email confirming the order. Two days later Jack says the price was incorrect on the site and he "made a mistake". We were told the actual price is $25.51. Jack ignored our calls and then refused to honor the advised price. When I called and asked to be emailed the refund receipt Jack was extremely rude, and unprofessional.

December 9, 2019
Unprompted review
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Reply from The Lighting Spot

Unfortunately when you have 20,000 plus sku's and the manufacturers are increasing prices due to Tariffs unexpectedly a price me be listed incorrectly because its still it the que to be updated. Doesnt not happen often, is extremely rare, we explained the situation in great detail, we did our best to help the customer, we never ignored any calls, actually called about 8 times in a short period of an hour or so, but we just were not able to. He repeatedly called and ended up be rude to the point we were no longer able to speak to him. Unfortunate but we really did try and help him out.

Rated 2 out of 5 stars

Mediocre

Products didn't ship after 3 weeks. Sent email to check status. Products shipped next day. Never received an email reply.

December 2, 2019
Unprompted review
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Reply from The Lighting Spot

Hi Robert, Very sorry about the delay with your order, they low pressure sodium ballast were on back order with Advance, looks like we shot you a note a few days after you ordered, I apologize you didn't receive it. We would be happy to check stock before hand in the future, just give us a call and we will make sure there are no issues. Thanks!

Rated 3 out of 5 stars

appreciate the customer service

I really appreciate the customer service
They went above and beyond to help me with my order and discount code and I will continue to do business with them. Sports Mania USA

November 24, 2019
Unprompted review
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Reply from The Lighting Spot

Thank you very much we appreciate that!

Rated 1 out of 5 stars

DO NOT PURCHASE FROM THIS COMPANY!!!

DO NOT PURCHASE FROM THIS COMPANY!!!!

GOD FORBID YOU RECEIVE A DEFECTIVE LIGHTING, THEY WANT TO MAKE YOU GO THROUGH THE WARRANTY PROCEDURE WITH THE MANUFACTURE WHICH CAN TAKE UP TO 3 WEEKS; NOT GREAT CUSTOMER SERVICE AS THEY MAKE YOU FEEL THE LIGHTING IS NOTTHE ISSUE, BUT THAT YOU INSTALLED IT INCORRECTLY.

NOT WORTH LOOSING A CUSTOMER TO SAVE A COUPLE BUCKS TO PURCHASE FROM THIS COMPANY!!!!!!!!!!

February 22, 2019
Unprompted review
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Reply from The Lighting Spot

She just called yesterday and reported the defective, 1 of two fixtures was defective, not sure where she is getting three weeks to take care of defective, wrote a very nice email explaining it is a manufacturer warranty, very simple process to get taken care off and provided all the information she needed. She wanted us to ship the fixture for free upfront before receiving the fixture back, but we need to test the fixture first, 99% of the time its wired incorrectly, everything is tested before it leaves, 50% failure rate is not common. Unfortunately you just cant make everyone happy.

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