Lighting Legends Reviews 294

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, often noting their durability and robust construction. Many found the ordering process easy and efficient, with quick delivery times. The customer service team is frequently highlighted for being helpful, friendly, and professional, providing prompt and effective solutions to queries and issues. However, some people were dissatisfied with the product's longevity, reporting that lights failed or experienced performance issues after a short period, sometimes just outside the warranty. A few customers also mentioned issues with water ingress in supposedly waterproof products and a lack of information regarding cable lengths, leading to additional purchases.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the durability and robust... See more

Quality

Users describe positive interactions with quality, highlighting that products are well-made with sturdy... See more

Delivery service

Customers had positive experiences with delivery service. Reviewers consistently praise the fast and prompt... See more

Order

Consumers find the ordering process to be positive, highlighting its ease, clarity, and efficiency. Many... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Based on these reviews

Rated 4 out of 5 stars

Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thu... See more

Rated 5 out of 5 stars

Had super festoon lights a while now in our front courtyard garden and back courtyard garden. (Which we have on most evenings ) Recently added another set for extra lights . Decided to also bu... See more

Rated 5 out of 5 stars

We first noticed lightning legends on Facebook. Loved the look and colour of the lights. We’ve now got 3 sets and they have totally transformed the look of the garden. So easy to install and fantasti... See more

Rated 5 out of 5 stars

Purchased two elete sets of coloured lights in early Dec to decorate the front of our house externally, your never really sure what your going to get until you can see feel and use the items these tho... See more


Company details

  1. Lighting Store

Written by the company

We are on a mission to inspire people to transform their outdoor spaces and brighten up their gardens with our fantastic range of high quality lighting.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Easy

Easy, smooth, fast and efficient transaction from choosing the elite festoon 15 metres to receiving them.

Fitted and working brilliantly; the quality of the materials and construction seem very sturdy and we'll probably extend them for summer. A very easy process.

March 10, 2026
Unprompted review
Rated 4 out of 5 stars

Good communication from Lighting…

Good communication from Lighting legends. The lights are nice and look good , my one reservation would be the Lux level when they turn on could be better, if slightly darker before they switch on thus giving a better initial look .

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality

Top quality, robust lights that look fabulous and light up the garden brilliantly!! Absolutely love them. Well packaged and quick delivery. Highly recommend 👌

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

No need to look anywhere else 🤗

Scrolled the internet looking for the right all year round outdoor lights and you know when you’re looking but not feeling it, until, I came across Lighting Legends outdoor led’s, they ticked all my boxes and I wasn’t disappointed, they are a quality product and look absolutely lovely, I shall be ordering more shortly to extend them further into the garden 🤗

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Still no reply from “director” Adam

Still no reply from “director” Adam, despite full description of the incident with the dangerous, non IP 65 lighting including photos of the burned out lamp holder and visible water ingress in other holders, silence. Their products are dangerous and I wouldn’t have them anywhere near my house. Do not trust the reviews on their website as they do not publish negative reviews.
** Update to Reply 30-03-2026**
You are correct in that they were purchased in 2023 but they were used for only two summers then taken down and stored indoors. That’s how long this complaint has been going on, check your complaints emails. As for this being extremely rare you don’t have to scroll down very far here to find other similar incidents. I’m not after a refund or replacements here ( I would never have these near my house again ) but I do think people should know about the quality they are purchasing. And you don’t post honest, negative reviews on your website, why not ? The goodwill gesture part set offered still would have cost me about three times the price of the safe 12v full set from B&M which have already lasted as long as the faulty set.

May 17, 2025
Unprompted review
Lighting Legends logo

Reply from Lighting Legends

Hi Eric,
We are sorry to hear about your experience and understand your concerns, particularly regarding safety.
We would like to clarify that this situation is extremely rare, and we take any report of this nature very seriously. After reviewing your case, we can confirm that as you purchased the lights back in 2023, these have been in use outdoors for over three years, placing them outside of the 12-month warranty period.
As a result, we are not obligated to provide a replacement or cover the product, however I can still see that we offered a goodwill gesture in attempt to assist further.
Regarding your comments on reviews, we aim to be fair and transparent. All feedback is moderated in line with our policy, and we do not intentionally exclude negative reviews.

Please be assured that product safety and quality are of utmost importance to us, and our support team are always here to assist as best as possible with any queries and concerns.

Rated 2 out of 5 stars

If product is faulty they don't respond

We spent c.200 pounds on the lights etc including the unit which adjusts time, intensity etc. After 9 months it failed and i contacted the company. The phone didn't answer and after I left a message no one called me back. It should be under warranty but no no response. The service is not what is advertised

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company, excellent lights

Delivery is always on time & packaging is excellent.
I have had the lights up for a few days now & everything is working as expected.
This is the third set of lights I have received from lighting legends and I have had no problems with the lights or the company.
If you are looking for lights for your outdoors space I strongly recommend this company 👌

February 13, 2026
Unprompted review
Rated 4 out of 5 stars

Our second lot of lights have arrived…

Our second lot of lights have arrived this week. We intend to add them to those around the patio ones we bought last year which are great. These ones will light up the side entrance for clients visiting the therapy lodge. ✨️

February 10, 2026
Unprompted review
Rated 2 out of 5 stars

“I have been a loyal Lighting Legends…

“I have been a loyal Lighting Legends customer for years and its a shame as I thought they were a really good product and really good company! My original Outdoor Elite Festoon Waterproof Warm White Heavy Duty LED Connectable String Light set from March 2022 is still working perfectly, which proves these lights can be durable. However, two newer sets purchased in late 2024 failed after just 13 months due to a burnt-out connection point that repeatedly tripped my fuse box.
Despite these being marketed as 'Elite' and 'Heavy Duty,' customer service refused a replacement, citing them being just outside the 12-month warranty. It is highly concerning that a product designed to be connected together failed in such a potentially hazardous way while my older set remains fine in the same environmental conditions. I expected better durability and a more proactive response to a safety-related fault.” If you are thinking of buying a set of these expecting long-term quality, be aware they may only last just past their 12-month warranty!
A real shame.
Lighting Legends have not put my review on their website !!!!!

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

I bought these for my mrs

I bought these for my mrs, as she does like lights in the back garden. Ordering was simple web site easy to navigate and delivery was really quick. We've had lights in the past but can honestly say these blow all the rest out of the park. Very well made and think they will last a good few years. Put them up switched them on and wow i reckon you'd see them from space. I placed another order for the dimmer switch and run them @ 50% absolutely perfect. I would recommend getting the dimmer with original order then once there up you can control them with the press of a button to your preference. One happy customer and one happy mrs. Thank you.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

I always use Vista Print

"Lighting Legends" are incredible...the designs and choices of string lights are fascinating and innovating, bringing selections to suit everyone...
"Super Festoon Lights," with their magical colours have created a "Festoon" of warmth, a mystery glow on my outside Cherry Tree...the quality of the product is brilliant, with the added bonus of being connectable, which means you can place orders as you go along, for accurate cover of your decorated site...the company is professional, excellent communication skills, willing to support your ideas, varied good price products...friendly service, secure well packaged items, with care plus excellent delivery...
People work hard to make a good company excell, I would consider "Lighting Legends" to be one of them and they deserve to do well, because, of their traditional business ethos... all the ingredients are there to make "Lighting Legends," successful...so glad I discovered you...

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Bought the wifi outdoor socket

Bought the wifi outdoor socket.
Very good quality, much better than the socket I was replacing. Easy to fit and set up was easy too. Now have a fully working wifi connected socket that I can control from Google Home.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Elet lights brightened up the exterior for Christmas

Purchased two elete sets of coloured lights in early Dec to decorate the front of our house externally, your never really sure what your going to get until you can see feel and use the items these though were excellent and looked great so I ordered another set which I can add on. I also ordered more of the gutter clips which are far superior to the diy stones purchased in previous years. Overall very happy with the products which look like they will do for years.

December 12, 2025
Unprompted review

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