Lightspeed Nederland Reviews 1,161

Lightspeed itself is quick and help, support is good and so far experienced a couple of issues, firstly our card machine broke 2 weeks after owning one year and they insisted we had to pay for it even tho Dutch law states two years warranty - it seems they don't follow this, only after I threatened to move away did they help.

2nd is Lightspeed capital- it was a great idea, they lend you with front loaded interest a loan to help you with your business etc, which we took out and used, and paid back plus interest. They work out the amount based on your takings. This year we wanted to purchase a movable bar, and to be suddenly told even tho we paid everything off perfectly, we are not longer acceptable ad we can only borrow 9k and now the minimum is 10k. This is a real shame for a small business like myself. Many card processing services offer this not but Lightspeed plays by it’s own rules and not the market. Now we have paid off the outstanding amount we will be looking for less greedy providers as it’s all about there money these days and not the customers needs like in the past. Unfortunately due to the card machine issue and the cash advance changes we feel they are only 2 stars these days as they are there to serve themselves and not the business like they used too -update- they never contacted me nor tried

The onboarding with Laure S. went perfectly smooth and even when we were facing issues Laure was more than happy to help overcome them. Getting a new system can be very frustrating and confusing but with the right guidance and the user friendliness of the system, things are looking very promising.

Disgusting behavior from this company. This is a very expensive provider for payment services, and product hire and software hire. We have 2 card machines, one broke down, now they refuse to do anything with it, and tell me as we have ownd the machine for longer than one year we have to purchase a new one which is 400 euros. Apparently product purchasing law does not applie to there hardware, and there is zero warranty after 1 year because we are a business (owned the machine for 1 year and 1 month). For the amount of money this company charges, its rip off service charges for card transactions, and its amazingly super slow support, this is vile behavior from a processing company that sends out rubbish products that cant last longer than 12 months - its does not care nor wants to help its customers once they have your money.
I will be taking my entire business away from them, and they will lose out now on several hundred thousand euros of transactions from us.

Siem Bonneaux was always very helpful and it was a pleasure to work with him, every time i have an issue or a question he was there, and explained everything in great detail, so i'll stick with him as long as he is going to be available.

Lightspeed’s customer service was fast and helpful. They supported us step-by-step through the POS system setup. The interface is user-friendly and the features are comprehensive. Highly recommended!

The installation support team is very kind, supportive, they respond very quickly to our questions. We have to install it in very short term, but thanks to all their help, we made it very quickly.

The whole process went smoothly. The staff was professional, helpful, and quick to resolve any issues. Overall, a very pleasant experience — highly recommended!

I have enjoyed Peter’s input and communication skills very much so far and would definitely recommend him to future customers. Even though my menu and setting up back office didn’t involve much, he explained every little step in detail and gave me a good idea of what the system is capable of.

Good service, Friendly

No Matter what query or question, I can always count on Feiko de Boer. This young man gives excellent and prompt service and is always able to assist and help. He is an asset to this company without a doubt.

Perfect system for our café.

Lightspeed is not perfect but it is sufficient and works for what we need in our small retail shop.

What i would wish was better, and the reason it only gets 3 stars, is that the system is not intuitive and we spend a lot of time looking up how to use it. I have also experienced Lightspeed as a company that is quite messy. Our account manager promises to do lot of things, but in order for it to happen I have to often remind them multiple times. It just costs a lot of energy to have to double check everything and remind them to do what they promised to us. I wish they would be able to provide a service that was more reliable.

Lovely service by Rafel! Clear and easy communication, fast reply.

Jie did his best to help us with all of our questions regarding the new payment system. We're happy to have an accountmanager that wants to go the extra mile, just so we could have the best experience.

I have been a loyal Lightspeed customer for seven years, and I couldn't be happier with their service. One of the standout features for me is the exceptional omni-channel functionality that Lightspeed provides. It seamlessly integrates my online and offline sales.

The customer service at Lightspeed is truly top-notch. Whenever I have a question or concern, their support team is quick to respond.

Another aspect that I appreciate about Lightspeed is their commitment to providing fast updates. In today's rapidly changing business landscape, staying up-to-date with the latest features and improvements is crucial. Lightspeed consistently delivers updates, ensuring that my business operations are always at the cutting edge.

Four major pitfalls of the Lightspeed e-commerce platform that no e-commerce platform should have on a commercial level. Before you jump on the Lightspeed bandwagon, read about the problems with the platform below. By reading these problems, if you are a bit technical, you will know that this platform has major problems if you want to have a multilingual site and track your paid ads.
1 - The multilingual features are outdated and time-consuming. On multilingual sites, redirects will not work and your visitors will not be able to browse by switching back and forth between languages.
2- No Hreflang support, which is very important for SEO of multilingual pages. Because of this problem, you will always be outranked by your competitors in Google organic searches in your local community.
3- Facebook pixel installation issues. FB pixel is a must for any e-commerce platform that wants to track the performance of its paid ads on Instagram or Facebook. Unfortunately, Lightspeed has a bug that prevents them from recording conversion data, so you will not know how successful your ad campaign is. This is a huge problem for a professional social media marketer.
4. Major Sitemap management and robots.txt directive issues.. Because of these issues, ambiguous signals are sent to Google and you end up with a lot of errors in Google Search Console. As a result, the Google algorithm will penalise your pages.

When you open tickets for these issues, you will receive the following response: "We currently have no plans to implement these feature requests. We may do so in the future if there is sufficient demand, the capabilities of our system are clear, and the requests fit within our roadmap. Without that certainty, I cannot tell you if these changes will be added.

They are looking at these major SEO (SEO 101) and Paid Ad issues as new feature requests. Ironically, if you look at their own website, you will see that all these issues that we suffer from are not a problem for them because they have taken care of it for their own site, but for their clients' businesses.

Finally had the broadband installed by Nathan and Warren who were great, explained every step of the installation to me. Rang me up to let me know that they would be arriving early. Very happy with the service.

Fast, great solution, Thanks for your patience and clear explanation

extremely elaborated software, very easy to use, good overview of tools, ridiculously fast and to the point customer service...

Fast
fine to work with
easy to use
our customers like the webshop
we get many 5 star rating from customers