Lila Beauty Reviews 

139
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Out of all the beauty sites, Lila Beauty never fails to deliver. delivery is consistently so fast - i put through an order and within a day or two, it arrives. Same experience, time after time. Thank... See more

Rated 3 out of 5 stars

I’ve ordered from this company for years and have always been happy with their affordable prices and fast shipping. However, their returns policy is disappointing. They do not offer refunds or store... See more

Rated 5 out of 5 stars

Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other bu... See more

Rated 5 out of 5 stars

My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day... See more

Company replied

Company details

  1. Beauty Supply Store

Information provided by various external sources

Buy Best-Selling Korean and Japanese Skincare and Makeup Products in Australia at Lila Beauty. See Skincare and Cosmetics from all the leading Asian Beauty Brands. Free Shipping available. Afterpay and Zip Pay available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

139 reviews

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No recent history of asking for reviews

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4.6

All reviews

(139)

20 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing!!!!

The order came within two days and I ordered it on a public holiday. The products were perfect. Highly recommend!

April 10, 2023
Unprompted review
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Reply from Lila Beauty

Thank you Teahna for your review :)

Rated 5 out of 5 stars

LILA BEAUTY IS THE BEST

I honestly wasn’t sure whether to trust Lila beauty or not because I wasn’t sure if it was a safe website but it’s not a scam. It’s so worth because it has cheap prices and the package came with two samples and a lolly! Shipping was super fast it came in a few days, extremely satisfied wow

May 9, 2023
Unprompted review
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Reply from Lila Beauty

Thank you Rebecca for your review :)

Rated 5 out of 5 stars

Amazing service, super fast shipping

Shipping is super fast (within few days), products are exactly as described on website and even comes with freebies! Highly recommend Lila beauty 😍

December 16, 2022
Unprompted review
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Reply from Lila Beauty

Thank you Joy for your review :)

Rated 5 out of 5 stars

Fast shipping and Amazing service!

My order came so quickly and so nicely packaged with a little treat inside. I'll continue to shop my skincare/beauty items from here always!
Such reasonable pricing especially when these items are usually so much more expensive in retail stores here in Australia.

December 1, 2022
Unprompted review
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Reply from Lila Beauty

Thank you Nancy for your review :)

Rated 5 out of 5 stars

Lila beauty is the most i ever trust…

Lila beauty is the most i ever trust online shop
Genuine k beauty products with unbeatable prices and delivery always on time..
I really enjoying shopping here

November 16, 2022
Unprompted review
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Reply from Lila Beauty

Thank you Suzy for your review :)

Rated 5 out of 5 stars

Love this K-beauty store

Lila Beauty offers original/quality products and super reliable service. Shipping's lightning-fast and prices are also quite competitive.

Oh, and they never forget to send some freebies too. Highly recommended.

February 23, 2022
Unprompted review
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Reply from Lila Beauty

Thank you Violet for your review :)

Rated 5 out of 5 stars

Super trustworthy and fast!

I can always trust Lila Beauty for any skincare products that I need! Some products are so much cheaper to purchase here which is amazing, and the quality of the packaging is wonderful meaning that no products are damaged during the delivery.

For the products that don't have discounts, I believe that's fine since the delivery itself is the main highlight as the delivery is extremely timely!! My last order was made on 22 January 2022 and I received it on 27 January 2022 (and the AusPost tracking was super accurate too). And before that, I made an order on 20 December 2021 and received it on 24 December 2021 (and this was via Aramex).

Additionally, I love the reward point system as you earn 1 point for every dollar you spend, and once accumulated, you can redeem discount coupons!

In summary, if you want a trusty skincare shop, that has reliable handling and shipping, Lila Beauty is for you!

February 14, 2022
Unprompted review
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Reply from Lila Beauty

Thank you Karen for your detailed review and I am glad to hear that you have enjoyed shopping at our store.

Thank you kindly for shopping with us and please feel free to reach out to us at hello@lilabeauty.com.au should you ever have any queries :)

Rated 5 out of 5 stars

Delivery is exceptional

Fantastic products, super fast delivery, great customer service. They give a great selection of samples and their prices are so competitive …I would never order my k-beauty from anywhere else now 😊 only thing they could do to improve, is work on rewarding loyal customers.

July 14, 2021
Unprompted review
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Reply from Lila Beauty

Thank you Edwina for your review and also for your suggestion. We will try to implement some changes in future so that hopefully we can improve our loyalty program!

Rated 4 out of 5 stars

Fast delivery

Excellent fast delivery and great products. Need a much better rewards system however they do a good job for a reasonably small store.

June 22, 2021
Unprompted review
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Reply from Lila Beauty

Thank you Glowyjen for your review :)

We will try to improve our rewards system going forward (might require a whole new app as current app is somewhat limited).

Rated 5 out of 5 stars

Stumbled upon Lilabeauty's website…

Stumbled upon Lilabeauty's website purely by chance. I am so happy that Google recommended Lilabeauty to me ! Order was made on Tuesday (past midnight)... and the parcel has already arrived on Friday morning ! I ordered a lot of products, and Lilabeauty got the order completely right. The price they offer is also super competitive and affordable. My experience with them was fantastic. I love that i can collect points for rewards and generous samples were given to me. They also have a huge collection of products from various brands - a great one stop shop! I will definitely order more from Lilabeauty - a HUGE thank you to the team for giving me such a fantastic experience xxx

April 30, 2021
Unprompted review
Rated 5 out of 5 stars

Fast shipping, great product range and reasonably priced

Heard amazing things about Krave Beauty, along with many other K Brauty lines but knew it would be pricing. Came across Lila Beauty, who’s website was easy to navigate and pricing better then other business. Ordered Thursday, shipped Friday, arrived Monday 8am 🤗 I also received samples of other amazing brands. Exceeded my expectations!

February 28, 2021
Unprompted review
Rated 5 out of 5 stars

I took the plunge, sorry Keoji

Today was my first shop with Lila Beauty, I usually shop with Keoji (who are excellent by the way) but Lila Beauty was having a sale and two of my favourite Laniege products which I usually pay about $45 a piece for at Sephora were going for $30 each, what's a boy to do eh? Get out the credit card, that's what! Lila Beauty has a very comprehensive range and although I've been aware of them for quite some time, once I develop a relationship with a retailer, I'm very loyal. Today all the stars lined up, I need a new moisturiser & a primer (yes I'm a guy and I wear foundation as I have very ugly skin), Lila Beauty was having a sale and when I closely inspected the Laneige section, I saw Laneige was selling out of everything so I snapped up my new primer and moisturising & toning combo spray and blamo! I checked out a happy boy.

January 15, 2021
Unprompted review
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Reply from Lila Beauty

Thank you Cameron for your review.

We are glad to hear that you were able to find some of your favourite Laneige products at our store! Thank you for shopping with us and please feel free to reach out should you ever have any queries :)

Rated 5 out of 5 stars

I love Lilabeauty and how fast and…

I love Lilabeauty and how fast and prompt their delivery and response is. They are well priced and the customer service is excellent! Will definitely keep repurchasing from Lilabeauty in the future.

January 1, 2021
Unprompted review
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Reply from Lila Beauty

Thank you Natalie for your review :)

Rated 5 out of 5 stars

New to skincare - loves Lila Beauty

I’ve only just started getting into Japanese and Korean skin care and Lila Beauty is my go-to online Australian site for skincare. I’ve ordered twice now and have not been disappointed. The website is easy to use and has a very large variety of skin care and beauty products. I was impressed with the next-day delivery and all of the free samples I received.

I’m loving my new skin care routine and I am excited to order from Lila Beauty again

November 23, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Bec for your review :)

Rated 5 out of 5 stars

Quick delivery

Quick delivery! Great products

November 20, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Shelly for your review :)

Rated 5 out of 5 stars

Cheap price and fast delivery

Bought some products a couple days ago and got the free express shipping. They arrived today and I’m very pleased! They sell my favourite moisturiser at a cheaper price than other shops. I’ll continue purchasing from this site once I’ve run out. I do hope they add paypal as a payment method soon though...

October 30, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Patricia for your review :)

Unfortunately our store does not accept Paypal as a payment option. We may consider this in the future but for the mean time we only accept Visa, Mastercard, Amex, Afterpay, Zip Pay and Latitude Pay.

Rated 4 out of 5 stars

Great customer service

Over all Great customer service! I had two seperate orders and they were kind enough to put two orders together and refunded me the shipping for the other one. I was surprised because they did not need prompting to do it. That alone would have given them a 5 star but the reason why I gave them a 4 star is because there are alot of items I wanted that are out of stock. Still, it is a very good site. Really appreciate it.

August 13, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Paula for your review. We will work harder to try restock products as soon as possible!

Rated 5 out of 5 stars

It was good

It was good, clear and nicely displayed however most of the product was out of stock which limited my purchases.

June 30, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Roslyn for your review and we are sorry with our current restocking times for certain brands! We will work harder to try ensure more products are available going forward.

Rated 5 out of 5 stars

Fast shipping and Amazing Customer Service :)

Fast shipping, amazing customer service and great authentic products!
As an Aussie that loves skincare it’s hard to find Korean brands that ship to Australia, I stumbled upon Lila Beauty and so glad I did! Thank you so much, appreciate you guys so much :)

June 11, 2020
Unprompted review
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Reply from Lila Beauty

Thank you Mel for your review :)

Rated 5 out of 5 stars

Amazing price, prompt delivery, but currently low stock

My parcel arrived surprisingly quickly, I was eligible for free express shipping but had accepted possibility of delays with the current COVID-19 situation. All my products arrived safely the next day, really excited to use them! The only thin is I did have to modify my original list of items I wanted to buy as quite a few things were sold out, I was waiting for about a week for re stock, maybe I had just missed it. Looking forward to exploring K-beauty more with Lila Beauty! <3

April 29, 2020
Unprompted review
Lila Beauty logo

Reply from Lila Beauty

Thank you Sham for your review. We will have most of our products restocked within this month :)

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