Lincs Aquatics Ltd Reviews 

272
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Previously coming from "the biggest aquatics retailer in the UK", I had quite a disappointing experience trying to get a Juwel Aquarium with the other company and was hesitant to order with lincs.... See more

Rated 4 out of 5 stars

Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but ple... See more

Company replied

Rated 1 out of 5 stars

​I am absolutely disgusted by the customer service from this company. I ordered a vital, inexpensive spare part (Order #45376) and paid a premium for next-day delivery because my main aquarium filt... See more

Rated 5 out of 5 stars

Ordered a fish tank online as ours sprung a leak so managed to use our spare one as thought it only takes 3-5 days to arrive to us. 5 days passed so sent an email asking for info as hadn’t received an... See more

Company details

  1. Pet Store
  2. Aquarium Shop
  3. Pond Fish Supplier
  4. Pond Supply Store
  5. Tropical Fish Store

Written by the company

Lincs Aquatics was founded over 30 years ago, based in Woodthorpe near Alford, Lincolnshire. We sell a variety of items that includes Marine Aquariums, Freshwater Aquariums, Ponds and Garden, Reptiles and Water Features. We stock a huge choice of brands that are trusted by our customers like Oase, Evolution Aqua, Red Sea, Fluval, Juwel, Aquaone, Hozelock and many more! So if you are wanting to buy the latest Fluval aquarium or take on a bigger task of building your own pond in your back garden then Lincs Aquatics should be your first choice! With over 30 years of experience, we are the experts here to help you!


Contact info

3.7

Average

TrustScore 3.5 out of 5

272 reviews

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No recent history of asking for reviews

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3.7

All reviews

(272)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Helpful

Excellent servic Have a problem with water in pond Staff were interested and helpful Possible High PH count and offerred a solution without pushing for a sale After testing problem would appear to be PH Would recommend them without reservation

May 6, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi John,

Thanks for the review! Our staff are always happy to help with any problems that you may have!.

Rated 4 out of 5 stars

Oakstyle 85L Aquarium

Mostly, a good service, fish tank came no problems with it - well wrapped and protected. They do mention that they are testing their ordering systems and procedures. It does need some work - but please don’t be put off - just phone to confirm delivery. They are working hard with their automation/communication and are getting there, just need a few tweaks.

May 5, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Ellie,

Thank you for your nice comments we are working hard to get everything just right

Rated 5 out of 5 stars

Brilliant service kept me informed…

Brilliant service kept me informed every step about despatch and receiving my purchase .I can highly recomend lincs aquatics and firmly support this family run company

May 3, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Celena! Really appreciate your comments.

Rated 5 out of 5 stars

Excellent customer service and really…

Excellent customer service and really helpful staff, super fast delivery. Really happy with my purchase will definitely buy from you again.

April 28, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hello Julie!
Thank you for your review! We hope you enjoy your aquarium, it was a plesure doing business with you!! :)

Rated 5 out of 5 stars

Good experience

Good experience, my order was damaged in transit (no fault of this company) and I had a replacement the next day, very happy with the product, I now have a happy turtle and fish.

April 27, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Jamie!
Thank you for the review! We are glad your fish and turtle are happy!

Rated 5 out of 5 stars

Faultless

I had issues ordering from the website, but spoke to the team via Facebook messenger who sorted out the issue for me. The item was unavailable everywhere else, so I was glad the guys had it in stock!

Comms were great and the order was dispatched quickly! Thanks guys!

April 27, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Andy!
We pride ourselves on our customer service always trying to go the extra mile for everyone!

Rated 5 out of 5 stars

Definitely recommend

Very good prices on a lot of products with fast delivery and friendly customer service.

April 27, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Lewis, Thanks for the review we review our prices on a regular basis to ensure that we are always competitive.

Rated 5 out of 5 stars

Water feature

Having looked at various options for a new water feature, Lincs Acquatics was the best deal we could find. The payment system was clear and secure and the product arrived ahead of schedule and is exactly as expected. Thanks for the great service!

April 27, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Jo, Thank you for your response we try to make the order process as simple as possible so that it is easy to follow!

Rated 5 out of 5 stars

Great service

Great service. Contacted Lincs Aquatics from ROI to ask about delivery. Response was quick and to the point.

Had issues ordering goods but customer service was perfect.

Received goods as described.

April 26, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Mantas,
Thank you for your review and thank you for testing out the new delivery methods as it helped us fix some kinks in the system!

Rated 5 out of 5 stars

Great service

Very good service order delivered on time. The aquarium is great better than i expected well worth getting.

April 26, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Hi Andy!
Glad to hear you're liking your new tank. We would love to see your set up over on our facebook page!

Rated 5 out of 5 stars

Great customer service

Great customer service, the staff had great knowledge which is what I was looking for

April 25, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Richard, happy our staff was able to help you out!

Rated 5 out of 5 stars

Excellent customer service from start to finish

Bought an aquarium online - excellent customer service from start to finish. Quick delivery and great prices compared to elsewhere. When delivering they asked me to check I was happy with everything before leaving - which I was!

April 23, 2021
Unprompted review
Lincs Aquatics Ltd logo

Reply from Lincs Aquatics Ltd

Thank you Robert for your review!

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