Linenbundle Reviews 

9,429
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 298 reviews, reviewers had a great experience with this company. Customers frequently praise the outstanding quality and luxurious feel of the bed linens, noting that the materials are exceptionally soft, comfortable, and durable over years of daily use. People also appreciate the remarkably fast delivery service, helpful support team, and the overall smooth and simple online ordering process. However, some customers also noted that certain items felt quite expensive or showed a noticeable drop in quality compared to their previous purchases. A few people additionally mentioned frustrating issues regarding unexpected packaging changes, sizing mismatches, or complications with international shipping and return costs.

What people talk about most

Product

Consumers find product quality to be outstanding and luxurious, consistently praising the durable sheets and... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the luxurious, durable,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting promptness and fast shipping... See more

Order

Users describe ambiguous interactions with order experiences, as many consumers highlight fast shipping,... See more

Price

Customers consistently note ambiguous experiences with price, as reviewers express mixed feelings regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a King-size luxury bottom fitted sheet... very good quality and fits into the corners of our new deep mattress..it could perhaps be slightly wider to enable a greater tuck under each side but... See more

Rated 4 out of 5 stars

I was attracted by a new design so went ahead and ordered a fitted sheet, duvet cover and a pair of pillow cases. They were despatched quickly but then the delivery ! The company should be aware th... See more

Rated 5 out of 5 stars

This is the second time I have ordered from LinenBundle. The quality of the linen is excellent and is very durable - I’ve noticed hardly any wear and I’ve had the sheets for years now. The second thin... See more

Rated 5 out of 5 stars

The quality of the bedding is outstanding, it is so luxurious. It arrived in 2 days which is really fast for online shopping. I love their products because they have taken care to get them right, even... See more



Company details

  1. Bedding Store
  2. also in
  3. Bedroom Furniture Store

Written by the company

Luxury bed linen delivered direct to your door at a fair price. 100% cotton 500 thread count duvet covers, flat sheets, fitted sheets & pillowcases.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 24% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(9,429)

305 reviews in the last 12 months

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Rated 1 out of 5 stars

The quality has sadly really gone down…

***UPDATE*** after being encouraged to contact customer services by Ana, I have still not resolved the issues and am being told that my laundry detergent has somehow caused the scratchy sheets, even though I have been told numerous times to wash for a month (which I did) and they would soften, which they didn't. Linenbundle is saying they agree the sheets should not feel like this but that this is somehow caused by me? This is truly very disappointing, especially after I left the first review, I was told this would all be rectified... Just don't buy sheets from these guys. I have no issue if there was a flawed batch or something, but to blame me for this is totally ridiculous!

The quality has sadly really gone down and they won't do anything to help me! The sheets used to be so beautiful and soft and now feel scratchy and not premium. when I compare our linenbundle sheets from a year or two ago they are not even close to the same quality. Really sad that the customer service was shockingly bad when I did complain.

April 8, 2026
Linenbundle logo

Reply from Linenbundle

Hi Lauren,

Sorry to hear this about your order. Just to advise that we have not changed supplier or the quality of our sheets since 2020, so you really should not be experiencing any change in quality.

Our sheets get softer with use/washing so the sheets from last year will feel distinctly different compared to a new set of sheets which will feel more smooth and lustrous to begin with. I would expect you to be able to tell no difference between both sets of sheets in the coming weeks, but if you are still unhappy of course please reach out to us & we will help rectify your issue.

Thanks,

Ana.
---------------------

Hi Lauren,

Thank you for your update above - our customer service team advise me that they were talking to you & sent you replacement items upon receipt of the faulty goods - I hope you enjoy your replacement sheets and apologise for any inconvenience.

Rated 5 out of 5 stars

Beautiful duvet set

Beautiful duvet set, the quality is superb, the best thing was the thick elastic on the fitted sheet, it tucks the sheet under nice and tight, I have a deep mattress and topper and it fit perfectly and didn’t move all night

April 21, 2026
Unprompted review
Rated 1 out of 5 stars

I was very disappointed

I was very disappointed with my experience.

This company positions itself as a premium/luxury brand, but the towels I received were far from that standard. The quality is noticeably poor, they are very thin, not particularly soft, and overall feel cheap compared to what you would expect at this price point.

What made things worse was the return process. There is no proper system in place: no prepaid label, no simple instructions, and no support to manage the return. As a customer based in the EU, I was left to organize and pay for international shipping back to the UK myself, which can be quite expensive and inconvenient.

Overall, the experience does not match the brand’s positioning. I would not recommend buying from them, at least not towels.

April 1, 2026
Rated 1 out of 5 stars

They cancelled my order

Some stuff I ordered wasn’t in stock, they emailed me asking if I wanted to cancel the order or stick with what was left, but they cancelled it before I could reply. Not sure why they didn’t offer or mention different colour options for the bath sheets I wanted. Also, it took several days before they told me what I ordered wasn’t available. Not sure why they’re advertising stuff if it’s not in stock.

March 26, 2026
Rated 5 out of 5 stars

Great communication!

Customer service and communication was excellent! I had a coupe of product defects. And we compromised on a partial refund (avoiding shipping and unnecessary carbon emissions).

March 24, 2026
Rated 1 out of 5 stars

I am quite disappointed as I ordered…

I am quite disappointed as I ordered some towels and paid for them then later to get an email to say they were out of stock really they ought not to have been showing as in stock on the website this is off putting as I’ve been a linen bundle customer for years

March 22, 2026

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